Jake Harder Email & Phone Number

Marysville, Washington, United States

Greater Seattle Area

• Accurately assess damaged vehicles and prepare estimates in accordance with Insurance partner and company guidelines• Develop prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates and then appointments• Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention• Front Office and day-to-day operations• Provided all customers courteous treatment and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff• Maintain Audatex, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paint line Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).• Creating urgency in the shop to achieve production volume and turn-around time goals• Working collaboratively with Production staff to achieve efficiency and quality standards

Greater Seattle Area

Kirkland,Wa

• Assists the store manager in daily operation of the store, regularly asked to fulfill store manager duties temporarily when manager is off the floor• Assists with new employee training, including store policies & procedures as well as register operations.• Manages and maintain store inventory, including processing orderings.• Records information into registers manually and in computerized systems.• Provides exceptional customer service to every existing & new potential customer.

Kirkland, Wa

• Managed a team of 4 individuals.• Used a methodical and organized approach to work at both individual and team level.• Delegated work and tasks to individuals on my team.• Maintained the highest efficiency and quality within the freight flow system.• Continuously reviewed and managed team performance.• Assisted the Night Freight Manager in the planning and execution of all work-related duties.• Responsible for the recruitment, training and development of the night crew.

• Direct Sales Associate in charge of going door to door to promote Comcast Products to customers.• Responded promptly and efficiently to customer inquiries in person or via telephone.• Trained and mentored new reps.• Regularly asked by peers and managers to navigate solutions and rectify issues from dissatisfied customers with results that exceeded customers’ expectations.• Used the in-house system to record necessary information and instigate actions as required. • Maintained up to date paper and computer-based files and administrative systems.• Kept up to date with all the company’s products, services, and procedures such as video, high-speed internet, voice services and XFINITY Home.• Exceeded sales expectations consistently above quota