Jake Heinz Email & Phone Number

Baltimore, Md, Us

Falls Church, Va, Us

Caring for the Kastle brand and creating growth by building brand strength, adding modern marketing tech and applying deep analytics.

Tysons Corner, Us

Mentor and advisor to the next generation of security startup founders at Mach37, a vertical accelerator focused on information security product companies. Twice a year, Mach37 invests in a class of 6-10 security startups, each of which participates in an intensive 3-month program of coaching and validation of their products and markets, culminating in a Demo Day presentation to investors

Basking Ridge, Nj, Us

Selected as CMO of a $4B business unit within Verizon after being acquired. Built a world-class marketing and demand generation machine with the technology stack and agile workforce to keep it humming.

Herndon, Va, Us

Promoted by CEO to CMO function to elevate Marketing and Product across $1.5B Telecom Company targeting large enterprise businesses nationwide. Also chartered to maximize legacy Small Business (24,000 customers) generating $270M annually. Lead 7 direct reports and 190 total across sales, product, marketing, special pricing, small business, and program management. Work with executive team, enterprise customers, vendors, and Icahn Group Board of Directors.

Herndon, Va, Us

Selected by CEO to mitigate high churn rate and negative revenue trajectory of high-margin Small Business with 40,000 customers and $270M in revenue. Drove proactive up-sell/cross-sell strategy that eliminated costly end-of-contract "write-down" scenarios, effectively reducing churn and stabilizing revenues.

Herndon, Va, Us

Recruited by CEO to infuse Marketing & Product with strong leadership and direction against backdrop of corporate change: XO just consolidated wholesale and commercial business units and were moving to a more functional organizational structure. Spearheaded all marketing, demand creation, demand waterfall, sales enablement, content and campaign development, and PR and analyst relations. Led 3 direct reports and 42-person team. Managed $12M budget.

Pleasanton, Ca, Us

Hand-selected by team of 3 CEOs and investors as Integration Lead for 3-way merger of telecommunication companies: $450M Covad Communications, $150M Megapath, $100M Speakeasy. Took on complex challenge to create a $600M combined entity. Validated initial due diligence findings and synergy targets. Built inclusive, cross-functional integration plan, teams, and leadership matrix. Created structure for managing, tracking, and escalating key initiatives across the enterprise.

Us

Took on challenge to save unprofitable newly acquired VoIP business unit with $40M in annual sales. Drove change strategy of restructuring, product re-design, network re-engineering, network expenditure reductions, and operational improvements. Turned around business unit in <9 months, converting EBITDA margins from negative 10% to positive 20%.

Us

Specifically targeted as a leader and change agent of this $400 million provider of VoIP and Broadband services with full oversight of all aspects of the business unit, charged to build operations center focused specifically on VoIP support and provisioning for this $400M provider of VoIP and Broadband services. Held accountability for cross-functional projects and the customer experience related to VoIP. Managed $10M budget and 200 employees in the US and Canada.

Managed distributed field operations team responsible for both central office infrastructure as well as individual customer related installs/issues. responsible for all truck rolls and sparing.

Recruited to this dynamic start up Broadband cable over-builder to assemble an operations organization with two primary responsibilities: Support/monitoring for a Hybrid Fiber-Coax (HFC) Network and its associated open access IP Network, Centralized logistics support for residential and Multi Dwelling Unit (MDU) end user installations.

Experience in a senior leadership position. Developed technical skills in a fast paced start up environment. Created a Network Operations Center (NOC) from inception for a start up high-speed (DSL) Internet Services Provider / Competitive Local Exchange Carrier (ISP/CLEC). NOC included both networking (ATM, Frame Relay, IP) and Internet services (e-mail, DNS, Web hosting) organizations for 24x7 operation. Customer growth rate was 2000 customers a month. Rapidly promoted from Director to Senior Director based upon exceptional performance, level of play and managerial courage

Core network management for worldwide WAN infrastructure. Proactive monitoring, surveillance, maintenance and support for the leading ATM, Frame Relay and SMDS networks int eh world spanning both MCI an the integration with Worldcom.

Washington, Dc, Us

Surface Warfare Office(DD-968 & DDG-64)Communications OfficerAnti Submarine Warfare OfficerDCA

B.S., Electrical Engineering

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services