Accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support and turnover to Client Services. Capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. Works with medium to large sized organizations, with no limit on the complexity or feature/functionality usage of the client.• Responsible for the quality implementation and set up of ADP's payroll solution to meet client and HR business requirements• Analyze and understand the client's payroll needs in order to properly setup the ADP's data base• Training, Testing, and validation with the client before participating in the first 'LIVE' payroll processing run• Managing various accounts from project initiation to close by supporting the client through all phases of the implementation• Managing project risks and escalations to resolution• Respecting project time lines.

Since 1999, Plexxis has maximized profit & efficiency for Drywall Contractors through their 'Single Platform' drywall estimating software, drywall digital takeoff, construction management software, construction accounting software, mobile and IT services solution that is continuously enhanced, and supported ‘in house’.My role as an Implementation Specialist included:•Successful project management and implementation of the Payroll and Human Resources modules of the Plexxis software. (resource and task scheduling, process and work flow customizations, problem identification and resolution, and re-engineering enhancements.•Specializing in US payroll, US federal, state, and local government taxation. (state and federal filing - 941, 1095C, DC30, W-2, Quarterly State Unemployment Tax, GL accounting and mandated reporting for quarterly and year end filings) •Responsible for 20+ onsite Payroll and Human Resources solution implementations across North America including hands on training both pre and post live dates. (payroll managers, human resources administrators, Chief Financial Officers, Chief Executive Officers) •Partnering with the business units and executive management to effectively manage resource constraints and the evolving client portfolio. Monitoring schedules and contractual commitments alongside planning process to ensure appropriate prioritization, resource levels and skills are in place to achieve success and client satisfaction. •Key participant to ensure client advocacy at software enhancement review meetings with a mandate to ensure product design and development road-maps reflected client and government requirements. •Conducting sales demonstrations and presentations to prospects, new and existing clients, to promote specific modules, their functionality and available customizations.

•Implementing the number one construction software in the market by analyzing client requirements using the lean management approach.•Facilitated training materials related to payroll and benefits administration. Reconciliation and balancing of payroll accounts.•Providing guidance in the design, development and deployment of system.•Providing business transformation requirements through diagnostics, piloting, testing and design customization.• Within the Project Management capacity, responsible for scheduling project requirements as system, training, or process driven and recommend appropriate actions• Monitor multiple engagements in terms of relationships, activities and deliverables for quality and ensure the provision of clear, concise recommendations in order to fulfill the business’ strategic needs• Coordinated a cross functional team to progress implementations forward and collectively address the issues and problem resolutions submitted•Analysis of customer specific payroll data to ensure tailored and focused implementation and training for the Payroll application and reporting of Payroll data and system. Maintenance, testing and upgrading of system. Actively participate in quality assurance testing of client specific customizations and problem resolution coordination for installed systems.

•Actively managed the successful implementation and support of 30+ clients onto the Hikuu integrated accounting and project management system. (Habitat for Humanity GTA, ADMI, Marant Construction)•Developed and maintained key client relationships through regular proactive touch points and reactive problem resolution activities and targeted training sessions•Collaborated with internal teams, sales, support and training teams, to develop and enhance support processes and training focus areas •Ensured the client experience line up with the contracted standard and customized solution commitments

• Increased productivity by 50% through prioritizing and delegating project tasks with manager• Organized and oversaw the completion of project maintenance by analyzing technical details on job sites• Conducted final project evaluations by analyzing quality of work and ensuring customer satisfaction

• Critiqued and identified needs of potential clients, using problem solving and analytical skills to calculate the economic viability of the service and potential return of investment• Corresponded and engaged with up to 100 Small Medium Businesses(SMB) clients on a daily basis, using negotiation and analytical reasoning skills, via outbound sales calls to successfully promote a needed service• Prioritized and demonstrated the importance Pay per Click and Search Engine Optimization strategies to SMB using strong communication skills to maximize visibility and earning potential • Collected and generated a consistent pipeline on a daily basis via lead generation to establish an organized database• Effectively worked with Account Managers after service had been implemented by using persuasion and interpersonal skills to ensure consistent value is delivered, up sell potential realized, and customer satisfaction can be achieved

• Achieved highest single monthly donation amount for Doctors Without Borders in the 10 year history of Public Outreach • Researched and analyzed target areas and communities to maximize resources and time• Recruited and retained high value monthly donors for some of the world’s most respected non-profit organizations (Doctors Without Borders, Planned Parenthood)• Interacted and deliberated on a face to face basis, engaging with up to 100 people a day to successfully obtain new annual contributors

• Developed and maintained professional relationships with the existing and potential customer through negotiation and ensuring customer satisfaction was achieved• Implemented and re-established annual contracted programs to ensure customer retention • Obtained new customers and up sold current clients using counselling and interpersonal communication skills

• Managed task delegation to team members using communication skills to ensure optimum efficiency is achieved throughout multiple departments• Organized and delegated tasks to team sizes varied from 5-30 people using leadership management skills • Developed customer relation and satisfaction through interacting with hundreds of customers • Flexible and able to work well under pressure to adapt to various team roles as needed