Jake Klein Email & Phone Number

San Diego, CA, US

United States

Phoenix, Arizona, United States

Qualify potential franchisees to determine good partnership to grow brand recognition through new restaurant openings. Build relationships with existing franchisees / partners to increase portfolios through area development agreements. Work cross-functionally with field, operations, real estate, and market planning team to target high priority markets.

Arizona, United States

Oversaw overall success of Arizona market’s growth and profitability. Focused on franchisee restaurant level EBITDA, NRG, local marketing, and operational KPIs. Assisted with supply chain

Phoenix, Arizona, United States

Advised territory of 20 franchisees making up 300+ restaurants. Evaluated KPIs including guest service, speed of service, health / safety, training, and profitability.

Phoenix, Arizona

Facilitated operational trainings and implemented training with company-tested methodologies, techniques, and adult learning practices to ensure long term business success.

San Diego, California, United States

Partnered with franchisees and senior management teams to improve operational performance and execute new routines to enhance company culture. Consulted 150+ franchises in the Southern California market.

Greater San Diego Area

• Hired and coached a staff of 80+ employees to operate a seven million dollar restaurant
• Designed and executed the membership program for a 69 beer tap program
• Created close working relationships with industry leaders to leverage product placement and sales volume
• Consistently coached wait staff on authentic hospitality and oversaw labor which has resulted in a 10% profit increase year-over-year

Greater San Diego Area

• Business coach and oversight of 45 southwest franchise locations including monthly operational visits, P&L management, local/national marketing campaigns and compliance with company standards. Ensured each location was.
• Created quarterly business plans with each franchisee resulting in increased store profitability by an average of 7% quarter over quarter
• Trained locations on food handling resulting in all locations consistently passing microbiological testing
• Implemented innovative product placement to increase average check size
• Partnered with the field marketing team and local franchisees in order to create brand awareness within the community

Greater San Diego Area

• Multi-unit operations manager responsible for opening and oversight of three corporate owned locations in a new market. Responsible for all pre/post store opening functions.
• Opened three stores within two months meeting all targeted deadlines
• Management training on P&L, labor/people management, customer service
• Launched interactive store grand openings to create awareness of the brand
• Developed programs to give back to local organizations which increased overall store visibility and profitability

Greater San Diego Area

• Responsible for sales, budgeting and execution of outside catering events for all Brigantine and Miguel's Cocina locations including onsite bookings at Miguel's.
• Worked with the corporate chef to create custom menus for clients and to maximizes profitability
• Prepared, coordinated, and executed corporate events for the San Diego Chargers
• Created and negotiated catering contracts with clients to exceed expectations
• Networked with wedding planners and event venues to become a preferred vendor to grow the catering footprint of the restaurant group

Phoenix, Arizona Area

• Trained front of house employees on all aspects of business to maintain consistent guest satisfaction.
• Used knowledge of multiple POS interfaces to be able to handle transactions on a given shift
• Consistently built excellent rapport with customers and created regular clients for the restaurant
• Developed extended knowledge of products to better provide recommendations to guests regarding food selections and wine pairings