Jake Macdonald Email & Phone Number

• Analyze business functions and operational process improvements and/or enhancements.
• Participate in, and perform intermediate to advanced analytic tasks for projects that have multifunctional or broad organizational impact in support of Department, Bank, FRS and/or federal agency initiatives.
• Test, train, and complete implementations, which may include coordinating activities such as developing plans, completing risk assessments, delegating work assignments, monitoring and reporting progress, and preparing.
• Develop, revise, and deliver communications, such as proposals, reports, presentations, and procedures, including recommendations, for all levels of management.
• Develop and revise procedures, defines processes, and delivers training to users and staff.

Greater Minneapolis-St. Paul Area

• Perform complex analysis for changes to customer database for ACH services
• Counsel customers concerning FedACH products and services
• Act as an escalation point for complex ACH problems
• Process and troubleshoot electronic file exchanges in test environment
• Provide internal and external customer testing support across all FRB districts
• Review, update, and enhance existing procedures

Greater Minneapolis-St. Paul Area

- Diagnose, research, and resolve basic ACH problems- Perform daily maintenance and monitoring functions - Maintain and update customer information and reporting database- Assist with general and disaster recovery testing efforts

Take 200+ customer service phone calls per week regarding Treasury bills, notes, and bondsConsistently exceed call volume metrics and customer satisfaction expectationsParticipate in testing groups for software updates and releases

I run web team meetings, monitor the production process each month, and facilitate communcation between the web team and the management group.I still do content updates using HTML/CSS as well as image editing with Photoshop.Recently the website was redisgned and is now run using Drupal. I am responsible for creating documents in Drupal as well as.

Planned and executed sales contests and promotionsManaged high profile client relationshipsHelped branch grow deposit accounts by 10%

Sales of all consumer bank productsincluding deposit accounts and loansProvided excellent service and maintenance on customer accountsManaged a loan portfolio exceeding $2 million

A.A.S., Digital & Print Media Design

A.A.S., Software Development

Additional certificates: Web Design

B.A., Business Administration

Minor: Economics