Jake Sawyer Email & Phone Number

Vancouver, British Columbia, Canada

Create documentation, user guides, and instructional videos. Translate technical information from subject matter experts into consumable documentation and other instructional materials. Organize structure of the Zendesk-based Productboard Help Center to promote learner comprehension. Adapt existing content to instructional design principles, changes to Productboard's feature set, and emerging product management techniques.

Vancouver, British Columbia, Canada

Onboard product teams into Productboard. Consult with product managers and other stakeholders to optimize their use of the tool. Provide strategic product management advice. Build in-product solutions for customers based on their needs. Provide 1:many value through webinars and office hours. Write, produce, edit, and publish educational content for Productboard Academy. Develop internal processes to enhance Scale team impact.

Vancouver, British Columbia, Canada

Coaches are high-volume CSMs who deliver scalable solutions. We focus on driving value to existing customers by having conversations with them about their Productboard usage, current pain points, and desired outcomes. We run live clinics and office hours for one-to-many education, capture product feedback, and provide personal email support related to tactical and strategic best practices.As a side-project, I have contributed heavily to the content of the Productboard Academy by… Show more Coaches are high-volume CSMs who deliver scalable solutions. We focus on driving value to existing customers by having conversations with them about their Productboard usage, current pain points, and desired outcomes. We run live clinics and office hours for one-to-many education, capture product feedback, and provide personal email support related to tactical and strategic best practices.As a side-project, I have contributed heavily to the content of the Productboard Academy by scripting, recording, and editing videos on a variety of topics. Show less

Vancouver, British Columbia, Canada

Deliver onboarding sessions for new Productboard customers. Design, build, and deliver a series of live clinics to help Productboard customers learn and grow skills that will help them make the most of Productboard. Provide light technical support for customers through synchronous and asynchronous communication.

Vancouver, Canada Area

Pre-Covid: Sales role with a tech focus - laptops, accessories, software, and services. Schedule and complete personal training sessions to help customers feel comfortable with their new devices and productivity tools. Frequent opportunities to travel to local schools and businesses to provide training on the use of Microsoft products to teachers, administrators, creators, and managers.Post-Covid: Customer Success Advisor. Delivered remote training on a wide variety of Microsoft… Show more Pre-Covid: Sales role with a tech focus - laptops, accessories, software, and services. Schedule and complete personal training sessions to help customers feel comfortable with their new devices and productivity tools. Frequent opportunities to travel to local schools and businesses to provide training on the use of Microsoft products to teachers, administrators, creators, and managers.Post-Covid: Customer Success Advisor. Delivered remote training on a wide variety of Microsoft software to empower partners rapidly transitioning to remote work. Developed content for and liased with customers to discover the right training solutions. Produced segments for Microsoft Ignite 2020. Show less

Calgary, Canada Area

Primarily an archival role in the Stampede's historical collection. Data analysis and digitisation, organisation, and artifact cataloguing. Did research to satisfy public requests for information. During the ten days of Stampede, I assisted the Communications team by running errands, covering the front desk, and helping organise media access to the grounds. I also designed and constructed an exhibit and interpreted it for visitors during the Stampede.

Calgary, Canada Area

General curatorial support, including exhibit design and construction, primary and secondary research, writing weekly blog updates, and touring visitors. The position also included a variety of other roles, including working the front desk, putting together binders and reports for board members, assistance at PR events, and networking for Lougheed House.