Jake Kircher Email & Phone Number

Phoenix, Arizona, United States

Lead the membership product line at all 12 branch locations in Arizona, support and train 100+ membership professionals, who in turn serve 35,000+ members to better health, community engagement, and social responsibility. Responsible for driving efforts and equipping branches to meet a $8.03MM revenue budget. • Implemented SparkeType assessment ("What is the work that makes me come alive, and how do I do more of it?”) and Enneagram assessment (“What is my personality and why do I move… Show more Lead the membership product line at all 12 branch locations in Arizona, support and train 100+ membership professionals, who in turn serve 35,000+ members to better health, community engagement, and social responsibility. Responsible for driving efforts and equipping branches to meet a $8.03MM revenue budget. • Implemented SparkeType assessment ("What is the work that makes me come alive, and how do I do more of it?”) and Enneagram assessment (“What is my personality and why do I move through the world the way I do?”) to foster self-awareness, create leadership development training, and promote healthier team dynamics. Utilize the tools during hiring to create data points for decisions.• Developed operating procedures and led training for implementing NPS tool to receive feedback from members and follow up. Association NPS of 73 in 75th percentile of nationwide YMCAs.• Led efforts to develop a customer service strategy standard for all branches. Executed a secret shopping assessment to evaluate the implementation by branches and guide training. Created a virtual training to more immediately equip new staff. Phone call shop scores increased by 9.4% and in-person shops increased by 8.3%.• Coordinated with data team to create new reports in Power BI to better evaluate membership efforts, redesign lead management tools to increase sales efforts, and create and implement AI driven processes to aid with lead management and retention. Show less

Cos Cob, Connecticut, United States

Lead 25 professionals, 300+ volunteers and 1,200 members to significantly increase member participation and engagement. Responsible for strategic planning & management of a $4.59MM budget. • Spearheaded the introduction of a diversity program across the membership. Ensured the creation of an environment to engage and discuss diversity, unconscious bias, and racial reconciliation.• Led various workshops across the membership on personal development and growth. Responsible for personnel… Show more Lead 25 professionals, 300+ volunteers and 1,200 members to significantly increase member participation and engagement. Responsible for strategic planning & management of a $4.59MM budget. • Spearheaded the introduction of a diversity program across the membership. Ensured the creation of an environment to engage and discuss diversity, unconscious bias, and racial reconciliation.• Led various workshops across the membership on personal development and growth. Responsible for personnel training within the organization. Created various train the trainer courses and led individual coaching sessions with 50+ members.• Managed, motivated, and mentored a 25 member in-house team, leveraging team strength through engaging, setting a clear vision, and effective team management. • Managed zero-based budgeting for all program spend to effectively prioritize resource allocation. Supervised the CFO to drive transparency and link costs to tangible benefits. Show less

Cos Cob, Ct

• Developed and implemented 6 training programs, independently owning all aspects of need assessment, research, program development, training, and communication.

Cos Cob, Ct

• Set up a new process and policy for grant applications (40+ annually) to drive accountability. Additionally, initiated connections with other non-profit organizations to coordinate across critical programs.• Ran a campaign to re-brand the ‘Cares’ program to be more diverse and relationally driven. Changed the individual touch-point from being single-source to being a multi-site service.

Cos Cob, Connecticut

2-month contract handling operations, developing policies and procedures for a new building, and assessing current programs and systems.

New Canaan, Ct

• Led workshops for parents and for teens on the topic of digital citizenship and tech use impacting 8 area schools and reaching 250 parents and teens per year.• Consulted and implemented changes to email marketing strategies that saved 100% of expense cost.

New Canaan, Ct

Responsible for managing 2 staff positions, 50+ volunteers and 400 members with the accountability of a $30K organizational budget and up to $75K contribution fund. Directed all aspects of the organization related to young adults and provided support for parents (including coaching & counseling).• Published 20+ books and delivered 100+ articles, blog contributions and book reviews spanning topics from personal growth and training to cultivating exploration and ownership in teenagers.•… Show more Responsible for managing 2 staff positions, 50+ volunteers and 400 members with the accountability of a $30K organizational budget and up to $75K contribution fund. Directed all aspects of the organization related to young adults and provided support for parents (including coaching & counseling).• Published 20+ books and delivered 100+ articles, blog contributions and book reviews spanning topics from personal growth and training to cultivating exploration and ownership in teenagers.• Set the cross-channel strategy to drive engagement, including website, email, social media, podcasts, etc. • Owned and enhanced the digital strategy for the organization. Initiated ‘digital giving’ through text, created an app, and drove the training around the new technology.• Envisioned and successfully executed a 9 day culturally immersive experience of self-exploration. This was delivered through an annual event in Mexico building homes including various external speakers, team events, debriefs, etc. Became a recurring event for 10+ years, fundraising $400K+ and covering over 150 people• Developed an entirely new program for young adult engagement based on open-dialogue, creating an environment to question freely and having multiple round tables to discuss issues.• Served as a community liaison to develop partnerships with other non-profit and government agencies. Led the Fairfield County Youth Ministry Network of 15 churches. Show less

New Canaan, Ct

Managed 1 staff position, 25 plus volunteers and 200 members. Directed all aspects of the organization related to teens and provided support for parents. Accountable for strategic planning, communications, program development, fundraising and financial management of a $18K budget.• Successfully redesigned the Youth program to be dialogue-oriented, fostering respectful discussion vs traditional teaching. Incorporated various breakout sessions into the program.• Took a year to research… Show more Managed 1 staff position, 25 plus volunteers and 200 members. Directed all aspects of the organization related to teens and provided support for parents. Accountable for strategic planning, communications, program development, fundraising and financial management of a $18K budget.• Successfully redesigned the Youth program to be dialogue-oriented, fostering respectful discussion vs traditional teaching. Incorporated various breakout sessions into the program.• Took a year to research and develop the Youth program into a full service driven as a “for teens by teens” concept. This included student leadership, various workshops, teaching series, 2 annual events. Established the process to engage the community to create annual themes.• Researched, wrote, and led workshops for parents and for teens on the topic of digital citizenship and tech use impacting 8 area schools and reaching 250 parents and teens per year. Show less

• Managed the bi-weekly email communications and designed and maintained the organization website. • Developed and implemented three regional conferences that trained 200 youth workers yearly. • Coordinated county wide network and developed and implemented annual retreat that impacted 300 teens yearly. • Developed We Love Our Youth Worker initiative for the US and organized and led a national gathering in Washington DC of 40 cross-denominational leaders.

Darien, Ct

• Created, edited and published marketing materials to develop an accreditation process for US churches• Oversaw web content for www.weloveouryouthworker.us• Led the strategic planning for the national implementation of the accreditation process• Networked and communicated with national youth ministry leaders to gain support

Beverly, Ma

Parked cars for people coming to the hospital

Managed 15+ volunteers and 75 members and accountable for a $5K budget. Directed all aspects of teen programming and provided support for families. • Significantly increased the teen program from 15 teens involved monthly to 50+ by establishing organization of programming, creating new programs, developing a communication strategy to families, recruiting and developing new volunteers, and consulting with members.

Beverly, Ma

Assisted master carpenter in sanding and refinishing wood floors in people's homes

Worcester, Ma

Worked in child care services, ran pre-school sports programming, worked in the after school programming for elementary children, worked front desk, worked as a summer camp counselor in a program for the arts (music, drama, and art)

Worcester, Ma

- Oversaw the placement of special needs children into 5 different day camp programs throughout the area- Managed and supervised one-on-one mentors and buddies who helped the special needs students integrate into the camp programs- Ran training on working with special needs children for the buddies and mentors- Did weekly visits to each camp property to observe staff and provide coaching and direction- Issued program reports on each camp program and suggested changes to better… Show more - Oversaw the placement of special needs children into 5 different day camp programs throughout the area- Managed and supervised one-on-one mentors and buddies who helped the special needs students integrate into the camp programs- Ran training on working with special needs children for the buddies and mentors- Did weekly visits to each camp property to observe staff and provide coaching and direction- Issued program reports on each camp program and suggested changes to better the program the following summer Show less

Bachelor Of Arts (Ba), Youth Ministry, Biblical And Theological Studies

Education record