Jake Kleiner Email & Phone Number

Adelaide, South Australia, Au

New York, Us

• Spearhead the comprehensive onboarding process for each customer deployment, ensuring seamless transitions from pre-sales consultation to facilitating a smooth handover to the Customer Success team for sustained relationship development and expansion.• Proactively identify avenues for expediting and enhancing the implementation process, quickly resulting in a 50% reduction in the end-to-end timeline.• Foster efficiency and effectiveness through the creation and upkeep of pertinent documentation and resources to empower internal teams.• Cultivate cross-functional collaboration to lead and orchestrate all stages of implementation, guaranteeing the punctual and exemplary execution of the onboarding experience.• Showcase product expertise while serving as a trusted advisor to each new customer, adeptly understanding their requirements and providing tailored guidance to facilitate a successful launch.

Boston, Ma, Us

•Own the 90-day onboarding/implementation process for corporate enterprise and mid-market customers •Lead proactive and reactive trainings based on the needs of accounts as a subject matter expert of the product suite•Align on expectations with customers and manage an agreed upon timeline as they learn how to get the most out of all ezCater solutions•Diagnose risks to account success and collaborate with colleagues on operations, product, and other internal teams to implement plans to best serve each account and their specific needs•Document and define processes so that account management and customer success partners have full insight into how to best service accounts on a long-term basis•Uncover opportunities, sell, and drive adoption for other products based on account growth opportunities both now and in the future

Houston, Tx, Us

Servy is a global leader of self-service ordering solutions for airport e-commerce platforms, street-side restaurants, venues, arenas, hotels, resorts & enterprise food service.• Managed success of new and existing partners through effective project management and engaging with key stakeholders• Directly oversaw over 25 airport programs while monitoring planning, scoping, change management, delivery, testing, go-live, and validation• Developed, maintained, and advanced relationships with key internal and external stakeholders/partners• Actively worked with the customer service, customer success and product/development teams to deliver the highest level of quality, scale, and performance all while moving at start-up speed•Improved operational workflow with clearly defined goals, metrics, objectives, responsibilities, and competencies• Technical onboarding of new stores; building and maintenance of menus and inventory based on business requirements• Introduce and manage process changes, enhancements, and modifications to facilitate new or improved business processes and communicate with team members across various departments.

Philadelphia, Pa, Us

Baltimore, Maryland, Us

Philadelphia, Pa, Us

Interned in both the Accounting and Marketing departments during the summers of 2012 and 2013.