Jake Kulchar Email & Phone Number

Kitchener, Ontario, Canada

• Successfully managed a book of Enterprise level accounts totaling 50% of total revenue by providing support and training sessions to help businesses drive more revenue through email and SMS marketing campaigns • Developed and documented new processes to track client engagements, building out an entire Salesforce knowledge base from scratch • Successfully conducted 10+ weekly inbound demo calls to demonstrate the value of the product, achieving a 75% close ratio

• Assisted Dr. Katherine Ruff by managing all communications associated with the Common Approach to Impact Measurement project at Carleton University• Successfully built and maintained a national brand through the creation of the Common Approach logo, website, social media presence, and formal documents • Effectively maintained relationships with national partners and organizations through the execution of bi-weekly webinars and newsletter e-blasts

• Successfully organized and executed a two-day event where national leaders from across Canada and 100 locals gathered in Barrie, Ontario to discuss the landscape of social enterprise in Canada• Took a lead role on key marketing deliverables such as the completion of a two-part Audio Documentary and overhauling the organization website through WordPress • Supported the execution of a grant program which provided roughly $30,000 in grants to local entrepreneurs who were looking to start or sustain a social enterprise

• Successfully coordinated all communications associated with a branch wide initiative to transform the organization from vertically structured to horizontally structured• Constantly communicated with IT professionals to design and update website content to ensure up-to-date messaging was being shared across the branch and organization • Creatively used different marketing techniques to engage IT staff throughout this initiative, to keep them informed about the upcoming changes that were going to affect their jobs

• Successfully created, managed, and monitored many dynamic marketing campaigns focussed on acquiring new donors and raised upwards of $250,000 in a four-month period• Deployed regular email campaigns to maintain relationships with over 200 pre-existing donors using non-profit database software • Effectively controlled data management including data input, amendments, running reports and creating data queries as necessary by using Microsoft Excel and other Microsoft applications to maintain database information about 500 clients • Creatively used social media outlets such as Facebook and Twitter to raise awareness for fundraising activities and events, while increasing the follower account by 100 on both websites in four months

• Courteously served and interacted with hundreds of customers each day on the sales floor to enrich their retail experience• Efficiently processed large orders by using financial analyzation skills to handle large quantities of money while operating a digital cash system

• Provided exemplary service and maintained relationships with customers while under the pressure of a fast-paced dining room and drive-thru• Promoted and upsold products during consumer orders using different sales strategies which resulted in a 10% increase in sales for the company• Maintained a clean and inviting environment for all customers to ensure a positive dining experience by paying close attention to detail

Bachelor’S Degree, Business/Commerce, Marketing, Co-Op

Activities and Societies: • Carleton University DECA • Carleton University Intramural Soccer • Carleton University Food Centre Volunteer

International Exchange Program

• Completed a semester-long international exchange in Rotterdam, Netherlands • Collaborated with several other international students.