Service Desk Manager - Mid-Atlantic Region
Current
May 2023 - Present
AeroLeads people directory · profile
Jake Kumar Email & Phone Number
MSP Service Desk Manager at Ntiva, Inc.
at
Ntiva, Inc.
1 work email found
@jhholding.com
2 phones found area 312
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
MSP Service Desk Manager at Ntiva, Inc.
Location
Greater Chicago Area, United States, United States
Who is Jake Kumar? Overview
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Quick answer
Jake Kumar is listed as MSP Service Desk Manager at Ntiva, Inc. at Ntiva, Inc., based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at jhholding.com, phone signal with area code 312, and a matched LinkedIn profile for Jake Kumar.
Jake Kumar previously worked as Service Desk Manager - Mid-Atlantic Region at Ntiva, Inc. and Service Desk Technician II & Team Lead - Midwest Region at Ntiva, Inc.. Jake Kumar holds Bachelor Of Science (Bs), Computer Science from Loyola University Chicago.
Company email context
Email format at Ntiva, Inc.
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{first}.{last}@jhholding.com
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AeroLeads found 1 current-domain work email signal for Jake Kumar. Compare company email patterns before reaching out.
Profile bio
About Jake Kumar
Technical Service Desk Manager with a strong background in operations administration, technical support, and service desk team lead at Ntiva. Excellent interpersonal skills & cross functional communicator with all levels of organization. Also experienced in technical writing, process improvements to meet dynamic needs & streamline processes, opportunity and product research, lean principals, team building, & working with virtual teams in multi-cultural & multi-national environment.Hobbies and interests include family & kids photography with Nikon DSLR & Fujifilm mirrorless, auto maintenance and repair, handyman and gut rehab work working with multiple power tools, listening, singing, and dancing to the latest hits, and various outdoor activities.
Listed skills include Project Management, Data Center, Windows Server, Technical Support, and 29 others.
Current workplace
Jake Kumar's current company
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7 roles
Jake Kumar work experience
A career timeline built from the work history available for this profile.
Service Desk Technician Ii & Team Lead - Midwest Region
-Midwest Service Desk Team Lead since Aug 2021-Microsoft Certified M365 Global Administrator-Domain Administration for Orgs on Windows Server OS with and without Dir Sync, Cloud only, and Hybrid Orgs on Azure AD -AAD and Endpoint Administration working with configuration profiles for one touch deployment (Formerly Intune) for MDM & MAM for personal devices.
Nov 2019 - May 2023
Sr. Service Operations Specialist - North America
- Collaboratively supported and oversaw IT operations in all US and Canadian offices with MSP and engaged in CSI (Continual Service Improvement)
- Managed and tracked projects, problems, and incidents with Service Now and Clarizen
- Traveled nationwide including Canada for systems maintenance, upgrades, and installations at our sister offices
- Created and edited internal and end user training documentation for run books, processes, applications, and IT tools
- Collaborated and liaised with systems and network engineers for device configs, upgrades, troubleshooting, testing, and maintenance
- Provided IT systems onboarding and application training to joiners
Mar 2017 - Nov 2019
Sr. Desktop Support Technician With Project Management
- Provided Multi-Tier support for OS X, Win10, iOS using Salesforce for ticketing system.
- Provided Crestron AV & lighting systems support
- Participated on and managed small to medium scale projects using Confluence and Excel
- Configured and administered O365, TalkDesk VOIP telephony, and Creative Cloud for Teams
- Utilized SCCM for end user device administration
- Followed company "Do More with Less" philosophy following ITIL best practices
Jul 2016 - Mar 2017
Executive Desktop And Trading Support Engineer
- Collaboratively provided time-sensitive and on-demand support for systems, Polycom AV, and 100+ applications (tracked and managed on BMC Remedy)
- Managed devices with Symantec Software Manager & Altiris
- Supported critical trading applications including Reuters Eikon, Web-Ice, Next Gen, and Bloomberg
- Our team eliminated 90% of inherited SLA breached tickets within two months and have increased efficiency to resolving incidents within SLA 95% of the time.
Sep 2015 - Jul 2016
Data-Center Administrator, Support Engineer & Project Coordinator
- Installed data center infrastructure from ground up including cabling, servers, switches, Appliances, SANS, & PDUs and setup/configured RAID with OS installation.
- Administered and supported OS X, Windows 7 and Server 2012 including Hyper-V and VMware utilizing V-Sphere 6, and Citrix XenApp
- Managed Dell & HP servers using iDRAC/iLo and Open Manage
- Created detailed network layout drawings and mapping with Visio
- Worked directly with Sr. PM to create SOW, task assignment, and schedules, and risk identification
- Executed critical path tasks efficiently as possible and worked extra hours as necessary to ensure projects were delivered on time and on budget meeting quality metrics
Sep 2013 - Sep 2015
Property And Project Manager
Sync Asset Management
- Performed design studies and worked with customers on desired and recommended needs for home remodeling projects
- Procured resources and negotiated with vendors and sub-contractors
- Managed and monitored projects throughout life cycle & mentored and trained Jr. Contractors
- Sent daily status updates to stakeholders with estimate to complete time and cost information every three to four days
- Successfully delivered 30+ projects on time and on budget
- Provided technical support for Windows 7 and Mac
Jun 2006 - Sep 2013
2 education records
Jake Kumar education
Bachelor Of Science (Bs), Computer Science
Loyola University Chicago
Study Abroad Program For Spain Immersion., Field Of Study: Humanities And Sociology
Universidad Loyola
FAQ
Frequently asked questions about Jake Kumar
Quick answers generated from the profile data available on this page.
What company does Jake Kumar work for?
Jake Kumar works for Ntiva, Inc..
What is Jake Kumar's role at Ntiva, Inc.?
Jake Kumar is listed as MSP Service Desk Manager at Ntiva, Inc. at Ntiva, Inc..
What is Jake Kumar's email address?
AeroLeads has found 1 work email signal at @jhholding.com for Jake Kumar at Ntiva, Inc..
What is Jake Kumar's phone number?
AeroLeads has found 2 phone signal(s) with area code 312 for Jake Kumar at Ntiva, Inc..
Where is Jake Kumar based?
Jake Kumar is based in Greater Chicago Area, United States, United States while working with Ntiva, Inc..
What companies has Jake Kumar worked for?
Jake Kumar has worked for Ntiva, Inc., Jlt Group, Kcura, Bp, and Chi Networks.
How can I contact Jake Kumar?
You can use AeroLeads to view verified contact signals for Jake Kumar at Ntiva, Inc., including work email, phone, and LinkedIn data when available.
What schools did Jake Kumar attend?
Jake Kumar holds Bachelor Of Science (Bs), Computer Science from Loyola University Chicago.
What skills is Jake Kumar known for?
Jake Kumar is listed with skills including Project Management, Data Center, Windows Server, Technical Support, Troubleshooting, Microsoft Office, Active Directory, and Process Improvement.
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