Jake Lentner Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Drive E2E landscape improvements focused on creating seamless business models
• Evaluate eCommerce opportunities in support of the larger goals of Philips’ eCommerce platform
• Design and create seamless Software and Service eCommerce models by integrating key tooling and platforms (license entitlement management, subscription order types, Hybris, Service Max, SFDC, SAP, ERP Simplification)
• Provide expertise in process analysis to propose best practices as input for the process design
• Clarify and explain the impact of the new ways of working including the process and IT applications to the deployment teams and the content owners of the deployment materials (guidelines, work instructions, and.
• Provide impact tracking & reporting, with reference to internal/external benchmarks and relevant targets

Greater Nashville Area, TN

• Oversee processes for order management in eCommerce, EDI, and other digital markets
• Identify and assess future changes and process improvements to digital B2B landscape
• Present reports and analytics to management on a regular basis to discuss concerns and identify opportunities
• Work in SAP (including BusObj), Tableau, Salesforce, Excel, and Powerpoint on a daily basis
• Work with business stakeholders to prepare business case, scope, assumptions, and deliverables for projects
• Create ad-hoc and automated reporting based on the needs of the audience, and provide instruction for any future execution

Greater Nashville Area, TN

• Develop standardized Excel and Salesforce-based reporting tools used by team for data and sales analysis
• Create and deploy sales campaigns for client Siemens Healthineers and Tata Communications
• Create video, newsletter, marketing, and training material for client customers to drive sales campaigns
• Analyze week-over-week progress throughout fiscal quarters to identify gaps and increase sales

Greater Nashville Area, TN

• Led a team of 8 Customer Success Managers who each manage 250+ SMB Cisco Cloud accounts
• 138% business growth of client Tata Communications within first year of business partnership
• Traveled to Kuala Lumpur, Malaysia to train counterparts from October 2017 through November 2017
• Trained and coached new employees on sales strategies and individual account management skills

Nashville, Tennessee, United States

• Managed several retail websites that carry landscape, health, and home décor products
• Created a full warehouse inventory management and reporting system with Access and Excel
• Developed more efficient strategies for sales, order fulfillment, and business analytics using automated reporting

Amherst, MA

• Improve marketing techniques in order to inform clients of an online economic and demographic forecasting database
• Schedule webinars with economists and interested clients
• Work with a diverse team of economists, programmers, and business administrators

Charlemont, MA

• Guide customers through Class I-IV+ whitewater
• Worked with individuals and groups, building relationships and confidence within my customers
• Teach rafting commands, paddling techniques and safety skills
• Responsible for groups of up to 9 adults and children for 3-hour trips, sometimes under very stressful circumstances
• Position requires me to have leadership, teamwork, and customer service skills in order to safely guide guests down different rivers through various rapids

Bachelor Of Science (B.S.), Environmental Science, Geology Minor

Activities and Societies: UMass Outing Club, Gregorian Chant Choir, Intramural Basketball and Volleyball,

Education record

Activities and Societies: Varsity Basketball, Jazz Band, Amnesty International, Fishing Club