Jake L. Email & Phone Number

Vancouver, BC, CA

· Senior Business Analyst (IT & Business owner) of Rogers National Engineering/Operations Spares ERP Database. · Improves business workflows, processes & procedures for the Engineering/Operations departments by applying Lean & Six Sigma Green Belt solutions (annual saving $91,717 for multiple teams, annual productivity increased 931 hours, inventory.

· Business Analyst (IT & Business owner) of Rogers National Engineering/Operations Spares ERP Database. · Improved the processes & procedures of the Femtocell/Microcell Engineering Project (annual saving $30,274 for multiple teams, annual productivity increased 307 hours, defect rate reduced by 30%) by applying Lean & Six Sigma Yellow Belt solutions.·.

· Quarterly Performance at Rogers: National Ranking: No. 4 Sales Associate based on the subscriptions. · Communicated with technicians and customers by translating technical concepts into non-technical terms.· Communicated with customers through various channels to deliver an exceptional multilingual customer service and technical support experience.

· Business Analyst - Assisted in developing and maintaining the company’s Business and IT processes and policies, including reviewing the risk assessments, change management, backup and recovery, Site Security DB administration, Disaster Recovery Plan, etc.· Business Analysis and Project Management - Improved the IT processes & procedures of the Database.

· Provided systems and network administration in the Linux (CentOS & Ubuntu) and Windows (Windows 10) environments.· Provided technical support and configuration of the cloud services (AWS Cloud Services, account setup, etc.).· Provided application support (troubleshooting, security, backup and recovery) for the labs in the Linux and Windows environments.·.

· Performed Business Analysis and led the group to win the No.1 IET Group of the Year Award globally and awarded ￡1000 in prizes.· Organized & managed high-profile/complex events, including Design Thinking Workshops, and technical industry visits to Cisco, Rolls-Royce, DHL, Apple, and Motorola.· Relationship Management - Interviewed Dr. Bicky Bhangu.

Master Of Science, Cybersecurity, Graduated With Distinction (Overall Gpa: 3.79/4.00)

·Courses include: Operating Systems Security, Network Security and Perimeter Protection, Data Center Security, Cryptography, Intrusion.

Bachelor'S Degree, Electrical And Electronics Engineering, First-Class Honors Degree (One Of The Highest Gpas In The Department.)

Activities and Societies: ·Courses include: Communication & Information Systems, Programming, Advanced Digital Systems, Advanced.