Jake L. Email & Phone Number

Vancouver, Bc, Ca

· Senior Business Analyst (IT & Business owner) of Rogers National Engineering/Operations Spares ERP Database. · Improves business workflows, processes & procedures for the Engineering/Operations departments by applying Lean & Six Sigma Green Belt solutions (annual saving $91,717 for multiple teams, annual productivity increased 931 hours, inventory shortage rate reduced by 8%).· Software Development and Project Management - Developed an Inventory Forecasting System for Rogers National Engineering/Operations Spares.· Performs Advanced Business Analysis and risk assessment to identify and execute business improvements to save cost and improve processes and ensure data integrity, security, and availability of Rogers ERP databases.· Leads collaborative sessions with various teams to perform the merger of the heritage Shaw ERP database into Rogers databases (strategic transformational change).· Performs Advanced Access Control (SharePoint Administrator) and Documentation to Rogers confidential documents including Wireless Access Western Region, Emergency Management, Vendor Management, Network Preventive Maintenance documents.· Performs Advanced Incident Management & Change Management and issues NCTs based on risk level, service impact and customer impact.· Performs Data Analysis to assess risks by creating and maintaining Power BI reports and Power Apps (Ops Civil Inspections, Power Down Tracker, eCLIQ Tracker).

· Business Analyst (IT & Business owner) of Rogers National Engineering/Operations Spares ERP Database. · Improved the processes & procedures of the Femtocell/Microcell Engineering Project (annual saving $30,274 for multiple teams, annual productivity increased 307 hours, defect rate reduced by 30%) by applying Lean & Six Sigma Yellow Belt solutions.· Relationship Management - Performed Business Analysis and Operational Support to various Internal Business and Technology Departments (Engineering, FSC, Field Ops, IT, Security, NI, Rogers Business) and External stakeholders (BC & AB Governments, Vendors, Contractors, Customers) to ensure effective communication and collaboration between each team.· Provided Business/Cost Analysis, tracking, and reporting on OSD Inventory Management, Procurement, Finance and Materials Coordination (OPEX and CAPEX budgets).

· Quarterly Performance at Rogers: National Ranking: No. 4 Sales Associate based on the subscriptions. · Communicated with technicians and customers by translating technical concepts into non-technical terms.· Communicated with customers through various channels to deliver an exceptional multilingual customer service and technical support experience.

· Business Analyst - Assisted in developing and maintaining the company’s Business and IT processes and policies, including reviewing the risk assessments, change management, backup and recovery, Site Security DB administration, Disaster Recovery Plan, etc.· Business Analysis and Project Management - Improved the IT processes & procedures of the Database Management and Documentation System by applying Lean & Six Sigma Yellow Belt solutions (annual savings $24,000+, helped the cross-functional teams to reduce risk & cost and save time).· Designed and implemented database queries and generated reports for various departments, summarized all the findings, performed data visualization and data analysis (Excel, Pivot Tables, Power BI, Power Point, Visio, Word, Jira tickets, SQL Developer, etc.) and made recommendations to the leadership team. · Created documentation for IT & business processes and documented findings in high-level process maps.· Performed Database Administration, Active Directory Administration, and account support.· Performed Linux administration and Windows administration, configuring firewalls (pfSense) and VPN portals.

· Provided systems and network administration in the Linux (CentOS & Ubuntu) and Windows (Windows 10) environments.· Provided technical support and configuration of the cloud services (AWS Cloud Services, account setup, etc.).· Provided application support (troubleshooting, security, backup and recovery) for the labs in the Linux and Windows environments.· Provided Cybersecurity Training and Guidance to students.

· Performed Business Analysis and led the group to win the No.1 IET Group of the Year Award globally and awarded ￡1000 in prizes.· Organized & managed high-profile/complex events, including Design Thinking Workshops, and technical industry visits to Cisco, Rolls-Royce, DHL, Apple, and Motorola.· Relationship Management - Interviewed Dr. Bicky Bhangu (President of Asia Pacific at Rolls-Royce), Tan Sri Prof Dr. Augustine (Chairman of the International Society for Fat Research) and Mr. Adrian Apthorp (Senior Director of DHL), etc.

Master Of Science, Cybersecurity, Graduated With Distinction (Overall Gpa: 3.79/4.00)

·Courses include: Operating Systems Security, Network Security and Perimeter Protection, Data Center Security, Cryptography, Intrusion.

Bachelor'S Degree, Electrical And Electronics Engineering, First-Class Honors Degree (One Of The Highest Gpas In The Department.)

Activities and Societies: ·Courses include: Communication & Information Systems, Programming, Advanced Digital Systems, Advanced.