Jake Louden Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, Us

Direct multiple cross-functional agile teams in the delivery of high-quality digital transformation initiatives across Orlando, Hollywood, and Japan. Engage stakeholders in formulating the mobile application roadmap and strategize deployment of enterprise mobile applications to the Apple and Google Play app stores. Lead high priority digital acceleration projects, ensuring timely completion and alignment with organizational goals. • Deployed hundreds of enterprise mobile applications across app stores worldwide, significantly expanding digital reach.• Initiated and executed digital acceleration projects that streamlined operations and improved guest engagement.• Enhanced team agility and productivity through targeted Flutter training programs.• Spearheaded the introduction of Mobile Food & Drink Ordering in Hollywood• Collaborated with stakeholders to align mobile strategy with broader business objectives, ensuring a cohesive technological growth.

Orlando, Florida, Us

Managed integration of gamification elements into the mobile app, significantly enhancing guest experience across multiple Universal Studios locations. Led the e-commerce solution development, incorporating dynamic pricing strategies that boosted revenue. Directed iOS and Android development teams in a comprehensive rewrite of the Universal Studios Japan mobile application. • Integrated gamification features into the mobile app for Super Nintendo World, elevating the interactive guest experience.• Implemented an e-commerce solution with variable pricing, resulting in a noticeable increase in revenue.• Played a key role in COVID reopening efforts by leading mobile enhancements for Virtual Line and Mobile Food & Drink Ordering systems.• Led the development of a web-based virtual queuing application, enhancing the visitor experience at Comcast's Universal Sphere.

Orlando, Florida, Us

Pioneered the establishment of the inaugural mobile support team of engineers, enhancing operational efficiency for guest-facing and internal mobile applications in Orlando and Hollywood. Directed the development of innovative augmented reality prototypes to boost interactive merchandise sales, collaborating with Universal Creative for secondary gaming mobile app integration. Ensured production stability, closely collaborating with stakeholders to support enhancements and manage project implementations. • Directed a data center migration, significantly improving .NET mobile services with a decrease in deployment times.• Oversaw transformative full-stack web projects within the entertainment group, optimizing the audition process for actors through digital streamlining.• Established the first dedicated mobile support team, significantly improving application support and user experience.• Led cross-functional teams to successfully deliver a complex software application within budget and ahead of schedule, resulting in increased user satisfaction.

Orlando, Florida, Us

Over the years, my responsibilities included taking project concepts and developing/integrating them within our content management system, SDL Tridion. New component template creation, page template creation, and front-end development are what I enjoy the most. Our team works in conjunction with Marketing and Sales on these projects to deliver business needs. In addition, I help with maintaining, updating, and troubleshooting over 14 website publications.Recognized by our SVP - CIO in supporting the roll-out of The Official Universal Orlando Resort mobile app in 2014. My responsibilities included: Creating various points of interest within our current content management system, participate in daily stand-ups with the mobile app development team, work with developers on new functionality possibilities, implement new mobile app schemas, coordinate services deployments, obtain approvals from business and stakeholders, coordinate with app distributor for new iOS and Android releases.Communication is a major key to my success in working with various teams within IT that share common goals.

Orlando, Florida, Us