Jake Lyman Email & Phone Number

Denver, Co, Us

Denver, Co, Us

San Mateo, California, Us

• 𝗠𝗮𝗻𝗮𝗴𝗲 a portfolio of key customer accounts, overseeing their cloud migration to Guidewire’s Cloud Platform and ensuring a smooth, successful transition.• 𝗦𝗲𝗿𝘃𝗲 as a strategic advisor, offering both tactical and strategic insights to help customers fully leverage the benefits of Guidewire’s solutions.• 𝗘𝘅𝗲𝗰𝘂𝘁𝗲 critical project milestones at a high level, coordinating efforts between customer, partner, and internal Guidewire teams to ensure project success.• 𝗢𝘄𝗻 the P&L for assigned accounts, driving financial performance and managing services revenue growth.• 𝗟𝗲𝗮𝗱 strategic conversations with customers, identifying new opportunities for service expansion and long-term planning.• 𝗘𝗻𝘀𝘂𝗿𝗲 compliance with contract entitlements and key standards, supporting performance testing and project gating.• 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗲 clear communication between all stakeholders, providing regular portfolio updates and acting as the primary escalation point for transition teams.

San Mateo, California, Us

Engaged in a challenging caregiving furlough due to the loss of several family members. Cancer is terrible, and seriously altered the course of my life. This difficult experience shaped my character and amplified my adaptability, empathy, emotional intelligence, and ability to care for others.

San Mateo, California, Us

• Supported global implementation teams by addressing their critical issues.• Led Guidewire’s most urgent customer-facing situations, including daily calls with senior and executive leadership teams from both Guidewire and customers. Delivered clear, concise status reports and effectively coordinated internal and external resources to resolve complex issues swiftly.• Facilitated product gap meetings for Product Managers, ensuring alignment with business objectives, assisting the team with prioritization of solutions.• Managed monthly global project reporting for the Executive team, providing high-level insights and ensuring transparency on key project metrics and challenges.

San Mateo, California, Us

Project Manager for Guidewire’s on-premises team of senior architects that were each leading various implementation teams across a full product suite, core systems replacement project for Baloise Insurance.- Guidewire Project Manager responsible for on-boarding and management of Guidewire resources, project reporting, stakeholder meetings with customer leadership, administering customer professional services agreements and change management process.- Team Lead for PolicyCenter customer team, assisting and educating customer resources with product implementation.

San Mateo, California, Us

Customer facing Scrum Master and Policy Rating Configuration Team Lead for Guidewire's customer, Santam Insurance in Cape Town, South Africa. Was able to drive project success through effective team management and communication.- Led customer through monthly sprint planning, requirements gathering, solution design, education, implementation of user stories, and sprint demos.- Reported team progress to customer facing Scrum of Scrums meetings.- Won award for best functioning project team.

San Mateo, California, Us

ScrumMaster and Product Model Lead on Guidewire Suite implementation project for Direct Line Group in London, UK.- Simultaneously led two separate customer Product Model development teams through project inception, requirement gathering, business specification documentation and all phases of product model implementation.- Scrum Master for two separate product model teams with reporting duties to the customer's senior project leaders and Scrum of Scrums.- Rapid prototyping of two lines of business using the New Product Modelaccelerator.

San Mateo, California, Us

PolicyCenter configuration duties on a Guidewire Suite implementation.- Configuration of all aspects of Product Model, data model enhancements, and system table creation and modifications using Gosu and Java.- Worked on both rating and the Renewal Process.

New York, Ny, Us

Bridged the creative, user experience and technical aspects of project delivery formultiple brand initiatives, building presentation tier on browser and server.- Joined the Emerging Experiences team and developed large-format touch screenapps, measuring 9 feet by 6 feet, for JPMorgan Chase. These apps were showcased at the US Open, in airports across North America and many other venues.

Responsible for a range of duties, including graphic design, web design anddevelopment, computer training, web-based education, video/DVD production, and all administrative functions for the business.- As sole developer, I created a full-stack, touchscreen game for IBM and Disney that could beplayed on large touch screens at the IBM ThinkPlace Center in Disney's Epcot.- Lead developer for interactive apps for Taco Bell, John Deere, USA Networks.