NHS Sponsorship and Ministerial Support

Providing exceptionally high customer service to high net worth customers, responding to a range of customer enquiries and offering needs-based solutions to better their banking experience. Identifying potential leads and following these up with customers to ensure the business will meet and exceed its commercial delivery plan. Logging and resolving complaints, completing investigative work to diagnose the root cause of complaints before offering solutions which take into account evidence alongside the customer experience.

I began my time at TWC in a temporary Christmas position, before being offered a permanent contract. I worked primarily on the shop floor driving sales and ensuring excellent customer service. I also have experience of cash handling, refunding, and working promotion retail events.

SYPeer in the Scottish Youth Parliament. Worked alongside MSYP's and other non-profit groups to engage young people in politics. Spent time attending schools in the Midlothian area giving presentations and leading workshops with children and teachers. Campaigns included: Votes at 16Care. Fair. Share