Jacob Martell Email & Phone Number

Logan, Utah, United States

- Manage and lead a team of about 40 customer service representatives- Complete training and performance evaluations for members of the loan origination team- Collaborate with the finance team to set funding goals, monitor funding performance, and ensure that those goals are accomplished- Interview new job applicants and provide recommendations on their hiring- Create, update, and maintain parts of the company's Google Drive, including documents, spreadsheets, scripting, and templates for customer service representatives to use

Logan, Utah

Logan, Utah

• Organized files, account information, loan documents, and notes for clients’ accounts• Communicated with clients, answered questions, and ensured that clients had a positive experience with the company• Verified completeness of loan applications, prepared loan documents, and helped clients complete the borrowing process• Processed loan payments and scheduled future transactions• Advertise special promotions that the company offers• Collaborated with team members, set goals, and worked with supervisors to ensure that company goals were met

Murray, Utah

• Handled customer concerns related to products, pricing, and quality of goods• Boosted store sales by actively selling company products• Advertised and marketed company sales• Assisted customers with choosing a product and offered specific details on products