● Senior Project Manager for Major Information Resource Projects on the Procurement Projects and Support (PPS) team● Leading program teams through the years-long procurement process to purchase the goods and services that HHSC's IT Business Operations division requires to help Texans

● Senior Project Manager specializing in IT procurements on the Contract Quality Assurance and Training (CQAT) team● Leading program teams through the years-long procurement process to purchase the goods and services that HHSC's Access and Eligibility Services (AES) division requires to help Texans in need● Improved communications between the CQAT team and the agency's program and finance teams by developing a custom SharePoint site utilizing modern web design methods, SharePoint workflows, and Power Automate● Implemented trainings for program, finance, and auxiliary teams on process and procedure to promote excellence within the agency● Developed custom code for Excel workbooks designed to streamline processes and reporting of team metrics and contract monitoring

● Created systems and processes for $14M manufacturing company to manage projects up to $600,000● Increased customer service experience throughout company, guaranteeing 100% customer satisfaction● Improved communications between manufacturing, product development, design, sales, logistics, andcustomer relations leading to projects that were on time and exceeded customer expectations● Implemented strategy boosting employee morale and retention throughout the company● Advised C-suite on project management best practices ensuring consistent application across the company

● Program Manager for SHI’s State of Texas IT Contracts program for 30,000 seats of mixed-type devices● Led up to 3 concurrent projects involving 75 technicians each installing/de-installing computers at customer’sdesks and associated activities while communicating project status to stakeholders in a clear manner● Liaised between SHI personnel and State employees ensuring projects ran smoothly, on time, and on budget● Achieved a consistent 99%+ monthly satisfaction rating from customers● Managed daily operations of SHI’s in-house repair technicians assigned to the State contract

● Selected to be the first project manager on SHI’s fledgling Corp Services team serving SMB customers● Developed the team’s policies, process documents, statements of work, and web-based PM tools● Supervised over 600 IT and software development projects during the division’s rapid growth phase● Assisted expansion of department from several salespeople and service advisors to 24+ staff in 18 months, including a corporate acquisition, while tasked with developing a tight-knit, customer-responsive, fun team

● Spearheaded projects for Fortune 5000 and government entities● Managed over 50 long term, $1M+ projects for customers such as Dallas ISD and Landmark Aviation● Evaluated all statements of work for the division before sending to customers and relevant stakeholders● Consistently achieved goals and awarded special commendation for the Texas Health and Human Services Commission Windows 7 Upgrade project

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● Provided PM oversight for unique IT and software development projects for US-based customers● Trained and managed technician teams of up to 20 people providing concise dashboards for project progress● Oversaw project budgets in excess of $500,000 and maintained control of budgets and resources● Performed tasks central to project management including creating dashboards for stakeholders showingscheduling, resource management, budget tracking, and reporting of other metrics

● Interfaced with software and hardware platform teams to develop test procedures for on-the-fly videotranscoding/streaming/download hardware for the mobile web● Collaborated with a global team to develop solutions to the bugs found during the SDLC● Handled test team resources such as satellite uplinks, Darwin streaming servers, Bugzilla, and more