Jacob Boyer Email & Phone Number

Ubs Arena & Nassau Coliseum

• Oversee all technology related projects at a state-of-the-art venue just outside of New York City with over $40M in annual revenue.• Oversaw the POS upgrade from Clover Sport to Oracle MICROS throughout the arena with a tight deadline & a new payment processor. This resulted in the successful deployment of the Oracle Main Concourse at UBS Arena.• Assisted MetLife Stadium with a retail POS upgrade in time for the 2023 NFL Jets & Giants season.• Provided on-site support during the 2023 NFL Jets & Giants home opener games at MetLife Stadium.• Provided on-site support to MetLife Stadium during CrowdStrike BSOD outage day of a sold-out event.• Created a new CMS for managing and updating menu board content. This change will allow for different designs during hockey games and concerts theming specifically to the event.• Created a webpage for each concession’s location for product order requests, maintenance requests, and food SOP information delivery.• Created self-checkout screens using MICROS Simphony platform in-use at UBS Arena.• Designer of multiple customer-facing assets throughout arena.

Highmark Stadium, Keybank Center, Blue Cross Arena

• Manage and maintain over 1,000 Windows & Android point-of-sale, each with its’ own separate POI device. Other devices include printers, cash drawers, menu boards, & Admin PCs.• Ensure PCI compliance is adhered to throughout all properties. This includes providing the necessary information to management for PCI adherence.• Created software for managing & updating multiple menu boards across multiple properties.• Created & implemented a stand-to-commissary communication system using QR codes tostreamline product ordering communication during peak times.• Created an interactive map for employees to navigate arena. The map also shows item offeringinformation for each stand.• Provided on-site support during NFL Buffalo Bills, NHL Buffalo Sabres, and NLL Buffalo Bandits games.• Traveled to Arizona to deploy & test point-of-sale for 3 minor-league parks for 2023 MLB SpringTraining. Properties include Scottsdale Stadium, American Family Fields, & Camelback Ranch.• Traveled to Progressive Field to deploy & test all outdoor point-of-sale for the 2022 MLB Guardiansseason.• Traveled to Lambeau Field to assist with hardware upgrade of over 700 POS. Tasks includedsoftware installation, configuration & testing of new point-of-sale.

New York, New York, United States

Empowering Hospitality, Simplifying Solutions

United States

Simplified Digital Signage Solution

New York, New York, United States

My personal brand, JK3, encompasses a diverse range of software and services that I offer to the public. These include digital signage software, web-based tools and solutions for the hospitality industry, website analytics and session replay software, service uptime monitoring software, and website development and hosting services.

Buffalo, New York, United States

• Troubleshooting and repairing high-availability networking and video equipment for large scale properties and hospitality sites. • Providing managed Wi-Fi support to Spectrum Community Solutions customers. • Ensuring the smooth operation of Wi-Fi networks across different sites, including maintenance and updates. • Collaborating with other technical specialists to resolve complex network issues. • Monitoring network performance and making necessary adjustments to ensure optimal speed and efficiency. • Conducting regular system checks to prevent potential issues and maintain network health. • Offering technical support to customers, addressing their concerns and providing solutions promptly. • Keeping up-to-date with the latest networking technologies and applying this knowledge to improve our services. • Assisting in the installation and configuration of Wi-Fi networks at new sites.

Buffalo, New York, United States

• Troubleshoot and repair networking equipment for a diverse range of clients including providers, vendors, national and government bodies. • Specialize in handling large-scale hospitality sites, ensuring seamless network operations. • Expertise in using Meraki, Cisco, and Brocade networking equipment for troubleshooting and repair tasks. • Provide comprehensive support and solutions as a Complex Coaxial Support Technician. • Maintain and enhance customer relationships through high-quality technical support. • Collaborate with cross-functional teams to address and resolve complex network issues. • Implement preventive measures to reduce potential network disruptions. • Continually update technical knowledge and skills to stay abreast with the latest industry trends and advancements.

Buffalo, New York, United States

• Troubleshot and repaired various equipment, resolving technical issues for business customers, ensuring seamless operations. • Specialized in resolving internet, TV, and phone system problems, enhancing customer satisfaction and loyalty. • Educated customers about Spectrum Business services, products, and policies, promoting transparency and trust. • Worked as a key point of contact for business customers, providing timely and effective technical support. • Utilized strong technical knowledge to diagnose problems, implement solutions, and prevent recurrence. • Collaborated with cross-functional teams to improve product performance and customer service experience. • Managed customer expectations effectively, providing clear communication and follow-ups. • Stayed updated with the latest technology trends and products to provide accurate and up-to-date support to customers. • Regularly participated in training and development programs to enhance technical skills and customer service abilities.

North Townawanda, New York

• Served as Director of IT at Artvoice, managing all aspects of technology and equipment required for a successful media organization.• Oversaw the purchasing, deployment, tracking, maintenance, and retirement of all equipment and technology. • Managed POS systems, digital media equipment including cameras and audio equipment, and computer equipment (Mac, PC, Linux CLI & GUI). • Handled software and hardware, server/networking/switching equipment, and IP-based surveillance systems. • Administered IP-phone systems, building access systems, and FireLite fire alarm systems. • Redesigned the Artvoice logo and website, enhancing the brand's digital presence.

Buffalo/Niagara, New York Area

• Served as a Package Handler at UPS, demonstrating excellent work ethic and commitment. • Loaded trucks overnight, ensuring timely completion of tasks in a high-volume setting. • Proven ability to perform under pressure during peak seasons. • Ensured the safe and efficient loading of trucks to prevent damage to packages. • Utilized UPS’s advanced tracking system for accurate package placement and delivery. • Maintained a clean and organized work environment to enhance productivity. • Collaborated effectively with team members to meet and exceed performance targets.

Niagara Falls, New York, United States

Subsidiary of Artvoice Reporter, Inc.

Buffalo, New York

• Worked as a front of house member at Buffalo Riverworks, thriving in a high-volume, high-pressure environment. • Prioritized customer satisfaction, ensuring a positive experience during every visit. • Adapted to varying daily duties, including bussing, hosting, working as a concessions cashier, and running food. • Assisted in troubleshooting and resolving issues with Micros POS systems.

Buffalo, New York Area

• Trained and mentored new employees, ensuring they understood and adhered to McDonald's high standards of service and quality • Ensured food safety by implementing and monitoring adherence to health and safety regulations • Prepared meals in accordance with McDonald's precise recipes and presentation guidelines • Maintained cleanliness and hygiene in all areas of the restaurant, including kitchen, dining area, and restrooms • Oversaw general restaurant operations, including inventory management and customer service • Assisted in conflict resolution and customer complaints, ensuring customer satisfaction and repeat business • Collaborated with the management team to improve local processes and enhance the overall customer experience • Conducted regular safety drills and training sessions to ensure crew readiness in case of emergencies.