Expert problem solver | Experienced marketer | Good listener. As Hum's Director of Customer Success, I oversee all customer relationships, steering clients through implementation & onboarding to goals achievement. I've been able to lean on years of marketing experience to guide clients towards data-driven marketing and audience strategies. As passionate as I am about helping clients understand how to implement cutting edge technology to solve their challenges, I'm just as passionate about listening and understanding their big picture goals, pain points, and needs. All of this gets folded back into improving our product and services.