Jake Murphy Email & Phone Number

Charleston, Sc, Us

United States

Professional shuttle service offered for the student housing industry. We offer a turn-key solution that is flexible to your needs. A partnership with us can include facilitating the purchase/sale of a wrapped shuttle, a route plan, camera's, GPS tech, and professionally trained drivers. These services can be a differentiator as potential residents compare the many on and off-campus options available to them.We believe exceptional service begins with taking care of our people. That is why we have developed an employee care program focused on engaging our team.Check out our website or send me a message to learn more. We would look forward to hearing from you.

Charleston, South Carolina

Recruited to STA in February 2019 to design, hire, and develop procedures for a new business unit preparing to scale from $5M to $50M. We now have over one hundred employees.CONTRACT & CUSTOMER RELATIONSHIP MANAGEMENT ✔ Increased total clients from by 400% ✔ Offered organic growth through operations success doubling account size for our second largest clientPROJECT AND PROGRAM LEADERSHIP✔ Saved 23% in payroll and administrative costs by restructuring management team while implementing technology to better support field operating and client communication✔ Added significant value in utilizing data for monthly driver bonuses, tied to safety metrics, and reliability. Achieved 70% of assigned KPIs and reduce safety scores to under 1.0. ✔ Created a driver newsletter, began monthly driver calls, and developed employee engagement program focusing on supporting our most important asset; our people. Engagement scores increased by 21% as a result.

Greater Chicago Area

I originally joined ABM in 2011 as an Assistant Manager, with promotions to, Project Manager, Area Manager, Operations Manager and Regional Director of Operations. As a senior operations leader for the company, I currently manage 29 separate operations for ABM Healthcare, with direct ownership of 300+ employees across the business. Shuttle and mobility expert.CONTRACT & CUSTOMER RELATIONSHIP MANAGEMENT ✔ Increased client scores and doubled account profitability to $1M through the University of Kansas Construction Relief Plan.✔ Led the organization to best-in-class performance results, exceeding gross profit targets by 11.2% in 2017.✔ Presented the business case and justification for two additional leadership FTE headcount, securing funding and overseeing the onboarding process.✔ Generated an 18% YOY increase in transient revenue for a client through a $1M SKIDATA installation.✔ Achieved 13% more validation revenue by increasing service offerings and resolving multiple challenges by Northwestern University.PROJECT AND PROGRAM LEADERSHIP✔ Created the opportunity to add 100+ billable hours per week with a key client by deploying a daily efficiency report that outlined internal data and client use.✔ Added significant value in utilizing data for quarterly and annual business reviews, partnering with IT to strengthen sales proposals.✔ Developed an internal mystery shop website (ESUITE) utilized by site managers across 300+ ABM Healthcare locations.EXECUTIVE OPERATIONS MANAGEMENT ✔ Led a successful turnaround to achieve 95% engagement scores, more than 18% ahead of the company average. ✔ Member of the Meaningful Moments Committee, creating and delivering a company training guide.✔ Introduced new hire meetings, a mentor program, suggestion board, and thank you cards, resulting in employee engagement of 4.5 out of 5.0, beyond the company average of 4.17.

Greater Chicago Area

Patient experience champion. Oversee ABMs two largest parking operations in the Midwest. Heavy shuttle component. Responsible for nine healthcare operations in total employing 95 team members. Market growth, client relations, budgets, P&Ls, employee engagement, RFPs, presentations, strategic planning and team building.

Manage many of ABM's highest profile facilities in Chicago such as the Palmer House, Marina Towers, House of Blues, and the Fairmont Hotel. Responsible for 60 employee's, three managers, and six supervisor's. Handle payroll, budgeting, scheduling, P&Ls, client relations, facility upgrades, PARCS installs, develop relationships, rate structure's

Greater Chicago Area

Customer service guru focused on meeting service demands of several high profile hotel operations. Developed and presented training programs aligned with clients expectations then managed the programs in action. Budgets, forecast, project management, strategic planning, customer service, training, team development, and client relations.

Greater Chicago Area

responsible for market growth in assigned territory