Jake Null Email & Phone Number

Alexandria, Virginia, Us

Alexandria, Virginia, Us

• Burke, VA / Alexandria, VA• Computer setup and support• Network systems integration and maintenance• Hardware/software consulting, invoicing, purchasing, building, and configuration• Technical help and tutoring for local companies and individuals• Testing of new software versions before going live• On-site and remote support and troubleshooting for customers

• Burke, VA / Alexandria, VA• Audio production and recording studio • Provides arrangements, recording, post-production, and instruction• Private lessons and recording practices• Testing of new software versions before conversion

• Burke, VA / Alexandria, VA• Consulting to professional theatre, school, dance, music, and A/V companies• Music Direction for professional theatre• Coordination, rehearsal, recording, and performance contracting• Sound Design• Project plans• Budget and Planning Implementation

Mclean, Va, Us

• Defense Information Systems Agency (DISA) Compartmented Enterprise Services Organization (CESO) Customer – Arlington, VA• Systems Lead of the Solutions Engineering Team (SET), designed to address the systemic issues both technical and procedural to serve the Special Access Programs (SAP) IT community• Designed and implemented stabilization and modernization solutions for multiple domains and environments to improve customer experience and further improve capabilities• Assist in developing new processes for the organization to better align with Best Practice• Co-Lead of a team of over 10 technicians responsible for building, testing, hardening, and transitioning over 30 Windows and Linux servers to Operations for Phase 0 Stabilization endeavor• Bring the organization into compliance in both Security Technical Implementation Guides (STIGs) and hardware and software licensing (Physical, Virtual, and Software)• Assist in migration of services from legacy end-of-life hardware/software to new modern technologies• Designed and built new HP Advance solution for Secure Pull Print, Secure Scan, and Secure Push Print• Create and implement new Role-Based Accounts Control (RBAC) process to ensure Security Best Practice alignment• Design and implement a new Multi-Forest Active Directory environment both on premises and in the AWS C2S cloud• Develop plans for Phase 1-3 long term upgrades for the whole of SAP IT and its integration and expansion

Mclean, Va, Us

• Multiple Customers (DISA, USMC, VA) – Remote• Coordinate, consult, and build new customer dashboards in multiple monitoring tools for Veteran’s Affairs applications. Work with Event Management team to ensure Level 1-4 monitoring is customized to ensure maximum coverage and impact for metrics and application health• Ensure ongoing Business Line Management upkeep for enterprise applications both in Monitoring Service Registry as well as upkeep and modifications of existing monitoring or rebuild from scratch per customer request• Assist in SolarWinds modernization and standardization across the VA infrastructureHelp to implement DevSecOps implementation and Kanban board to assist in Epic/Story Waterfall tracking of projects• Advise and consult on new Active Directory implementation for customer multi-forest consolidation to a single forest. Provided documentation and multiple COAs for government customer to implement as needed• Utilize PowerShell scripting experience to build custom scripts for automated tasks to use on multiple programs/contracts, including utilizing REST API to allow bi-directional control of applications through ServiceNow. This includes allowing change management to control maintenance mode for associated monitoring tools to prevent false positive alerts

Virginia, 1900 Oracle Way, Us

• Defense Threat Reduction Agency (DTRA) Customer – Ft. Belvoir, VA• Manage and oversee a team of over 30 System Administrator technicians to perform regular O&M of DTRA Enterprise environment. The Operations services included (but not limited to): Active Directory, DHCP, DNS, Print Services, SQL, Oracle, Linux, ACAS, Tanium, vCenter, HBSS, SCCM, SolarWinds, SCOM, Remedy, and others• Coordinate regular meetings with the team and the customer to ensure taskings and guidance stay on task• Ensure all services and domains are communicating correctly and providing service to the customer• Assess and maintain all Tier 0 assets (Domain Services) for compliance and customer availability• Perform root cause analysis to determine infrastructure or process changes needed to resolve recurring, persistent issues• Develop scripts to manage and maintain Active Directory, DHCP, DNS, Print Services, and other Domain Services as needed• Ensure compliance with RMF standards and oversee completion of STIG checklist, SCAP scans, and POA&Ms as necessary• Create, update, and manage Group Policy Objects in the environment to ensure both vulnerability mitigation and functional customer usability as required• Participate in Enterprise Change Management boards to both receive approval for work and critically analyze other proposed changes as necessary• Provide status updates to leadership on ongoing projects both internally and externally, and ensure milestones are met on time and without incident• Assist in developing and delivering monthly contract deliverables to the customer as necessary• Interfacing with the Network Operations Service Center (NOSC) to troubleshoot and resolve issues that occur after hours as needed• Developed and maintained SharePoint customizations for customer needs including (but not limited to): Team Task and Prioritization, DISA STIG/POA&M Tracker, Server Baseline

Virginia, 1900 Oracle Way, Us

• Defense Threat Reduction Agency (DTRA) Customer – Ft. Belvoir, VA• Assess and maintain all Tier 0 assets (Domain Services) for compliance and customer availability• Perform root cause analysis to determine infrastructure or process changes needed to resolve recurring, persistent issues• Develop scripts to manage and maintain Active Directory, DHCP, DNS, Print Services, and other Domain Services as needed• Create, update, and manage Group Policy Objects in the environment to ensure both vulnerability mitigation and functional customer usability as required• Participate in Enterprise Change Management boards to both receive approval for work and critically analyze other proposed changes as necessary• Interfacing with the Network Operations Service Center (NOSC) to troubleshoot and resolve issues that occur after hours as needed

Herndon, Va, Us

• Secretary of Defense Communications (SDC) Customer - Pentagon• Monitor all assets for SDC for 24x7 support of issues• Add, configure, and maintain a list of monitored assets in all monitoring systems (WhatsUp Gold, Aternity, Prism) on NIPR/SIPR/JWICS• Create system-specific service level monitoring to ensure the automated return to service upon issues without user interaction• Create and maintain email alerts to ensure the 24x7 monitoring team receives actionable information when an issue occurs and is easily able to escalate or troubleshoot as fast as possible• Monitor and deliver User Experience throughout SDC through Aternity to ensure wider issues are addressed through problem management with Platforms and Engineering team• Assist in scanning and developing a Configuration Management Database (CMDB) to identify and ensure proper accountability and monitoring of all assets in the environment• Plan, develop, and execute deployment of updated monitoring tools from existing infrastructure• Ensure communications to all systems are available and monitors are working through multiple interfaces/protocols (e.g. ICMP, SSH, SNMP, FTP, LDAP, WMI, vCenter, etc.)• Develop scripts to allow technicians to place their systems into and out of Maintenance Mode when work is planned to prevent alerts from generating and triggering the Event Management process• Assist in other projects for environmental stabilization and risk reduction throughout the Enterprise as needed

Herndon, Va, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer - Pentagon• Manage major incident technical bridge troubleshooting and coordinate after-action reports for the responsible party or multiple teams• Develop SharePoint sites to track outages, after-action reports, and automate reporting and updates to leadership• Train 24x7 Monitoring team to understand and respond to alerts from SCOM, Aternity, Prism, and other tools• Ensure monitoring tools are baselined and tuned to ensure alerts are all functionally important and acted upon promptly• Coordinate between Performance Management, Operations, and Monitoring Support teams to ensure communication and escalation procedures are established and followed• Create new Standard Operating Procedures and Work Instructions to ensure repeatable processes are established and can be performed by multiple technicians

Herndon, Va, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer – Pentagon, Mark Center• Provide root-cause analysis for recurring incidents in the Enterprise• Identify and proactively fix issues pervasive in the Enterprise before they affect customers• Work with all teams and all systems to maintain efficient and streamlined processes for IT• Assist in the overall merger of IT for JSP migrations• Manage major incident technical bridge troubleshooting and coordinate after-action reports for the responsible party or multiple teams• Aid in conforming Enterprise tools to best practice monitoring and integration• Perform trend analysis of systemic issues and identify and classify problems for resolution• Brief senior management on trends and current problem investigations• Create process investigations to improve customer/technical processes that are not streamlined to optimal use• Work on performance management across the Enterprise for monitoring, efficiency, and training to improve overall systemic knowledge of the environment• Regularly meet and cross-pollinate with other teams to ensure that we are having up to date insight into process, politics, and customer experience to find new ways to improve• Automate repeatable processes through scripting to alleviate the load on personnel• Train 24x7 Monitoring team to understand and respond to alerts from SCOM, Aternity, Prism, and other tools

Herndon, Va, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer – Pentagon, Mark Center• Create/edit Work Instructions for known processes/procedures• Create/maintain SOPs for all business practices across the contract• Create and provide technical training for technicians to maintain expertise and allow upward mobility within the contract• Provide "Train-the-Trainer" specialized training to other leads to enable them to train their teams on their own• Maintain the Knowledgebase for the contract in SharePoint• Create/maintain an online Decision Matrix for ease of ticket routing for technicians• Create/edit custom SharePoint sites to allow consistent usability for technicians, leads/managers, and the government customer as necessary• Create custom workflows in SharePoint to enable complex process actions and routing depending on the needs of the customer

Haymarket, Virginia, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer – Pentagon, Mark Center• Helped oversee the technical training and day to day operations of over 40 technicians on the Service Desk• Developed a call monitoring database to assist leads in verifying quality calls• Developed a scorecard database for technician quality analysis across the Task Order• Researched new processes and performed cost/benefit analysis along with presenting the ideas to the government customer• Helped with continuous improvement across the contract through process improvement• Served as escalation point/reference tutor for all IT technicians on any Task Order, any shift• Performed training for all support staff to ensure consistency and efficiency for customer support• Developed SOPs and Work Instructions for consistent, repeatable processes• Trained the customer base in the proper handling of support issues and common ways to mitigate issues• Assisted in OLA/SLA writing/editing to better maintain consistency and expectations of government customer• Developed macros to better analyze reports for both staff time validation and ticket trend analysis

Haymarket, Virginia, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer – Pentagon• Deskside Support, Imaging, cloning, Laptop/desktop deployments• Data-at-rest encryption/administration• Hardware/software installs/troubleshooting, Printer/fax/copier management• Active Directory management/administration, Database creation/management• Microsoft Exchange troubleshooting• Citrix management, SSL VPN configuration, MobiKEY (remote access PKI-encrypted device) deployment/management/troubleshooting• Data spill cleanup• Secure Mobile Environment Portable Electronic Device (SME-PED) configuration/deployment/troubleshooting, DISA Defense Mobility Unclassified/Classified Communications (DMUC/DMCC) mobility setup/maintenance, iPad configuration/support, BlackBerry Enterprise administration/deployment/configuration/troubleshooting• Software/hardware/OS LCR/Migrations• 24x7 on-call support for Presidential appointees and their staff• Trusted Agent for PKI Token Administration

Haymarket, Virginia, Us

• Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Customer – Pentagon• Imaging and cloning• Laptop/desktop deployments• Data-at-rest encryption/administration• Hardware/software installs/troubleshooting• Active Directory management/administration• Microsoft Exchange troubleshooting• Citrix management, SSL VPN configuration, MobiKEY (remote access PKI-encrypted device) deployment/management• Data spill cleanup• NIPR/SIPR network configuration

• Headquarters, Department of Army (HQDA) Customer – Ft. Belvoir, VA• Army software and application support• Forms portal access/integration• On-site, remote, phone troubleshooting• Testing and development of new applications/scripting tools

Falls Church, Virginia, Us

• Various locations - Fairfax County, VA• Taught various core subjects and arts classes to students in grades 7-12• Contract work as musical director, sound designer, and technical director for over 25 productions• Assisted in multiple theatrical department technical upgrades for lighting, sound, and set construction

• Burke, VA• Helped run four choirs, engineered and produced six albums• Oversaw and implemented three separate audio-visual and computer systems upgrades• Researched and obtained proper copyrights and royalty payments for sheet music and physical and digital recordings

• Fairfax Station, VA• Oversaw the digitalization of hundreds of musical scores• Obtained/created proper formatting and copyright acquisition for publication• Provided technical support and led studio designs and upgrades

• Lorton, VA• Engineered and edited four albums• Provided technical support• Oversaw studio relocation and upgrades

• Virginia Tech School of the Arts Management Office – Blacksburg, VA• Created marketing materials for School of the Arts (Music, Theatre, Dance, Film)• Designed and produced programs for concerts and performances across campus• Served as Liaison for Schools of Music and Theatre for ArtsFusion (Weeklong celebration of the arts)

Helped teach Intermediate MIDI Applications class and facilitate testing and tutoring of students

• Virginia Tech School of Music – Blacksburg, VA• Oversaw and implemented a full-scale inventory, stress test, and repairs of all electronic equipment in the School of Music• Provided recommendations for future upgrades and expansion into the community• Wrote and implemented the budget for equipment upgrades and repair

B.A. In Interdisciplinary Studies, Music, Theatre, Humanities And The Arts

Education record