Jake Ortman Email & Phone Number

Bend, Oregon

In charge of marketing, vendor relations, inside parts sales and project sourcing and quoting (over $800,000 in parts sales in 2022), primary ticket dispatch, ConnectWise Manage and Sell (Quosal) administration and automation, contract development, administration and reconciliations, website administration/development, and a whole lot more. I'm also the guy that gets pegged for oddball website and domain/DNS service tickets because I know things. The circle of blame flows through me. (See www.isitjakesfault.com)

Bend, Oregon

Service manager and primary dispatcher for Managed IT Service Provider with over 100 clients between our Bend and Anchorage offices. In charge of service department, directly managing nine in-office and remote technicians and dispatchers. Lead on ticket management, technician time and billing reviews, quality assurance checks, daily and weekly productivity reporting metrics. Primary scheduler and service dispatcher, setting priority levels on tickets and making sure that issues are being handled by appropriate consultant in a timely manner.

Jack-of-all-trades Freelance technology consultant and tinkerer with experience in Web hosting and development, managing several cPanel-powered web servers running CentOS, Apache, PHP. Custom high performance computer and server build outs and tech support, various projects involving Qnap, Synology, and Unraid NAS devices, Misc. Raspberry Pi projects, low voltage wiring and networking, wireless bridge setups, and much more.

Sunriver, Oregon

Responsible for Web site maintenance, systems administration (Windows server and 20 users), tech support, network, computer and telephone system issues, design and implementation of marketing campaigns (from e-mail marketing, SEO and print design) as well as rental home photography.

Sunriver, Oregon

In charge of Web development and marketing (including SEO and PPC), print and web design as well as systems administration, tech support and maintenance of 20-client and six-server Windows 2000/XP and Citrix Metaframe terminal server network. Maintain secure long-haul WiFi connections to branch offices.

Lincoln, Nebraska Area

Installation Manager, project manager, customer support technician. In charge of moving clients and staff through installation and setup processes, making sure deadlines were met. Remote and in-person support for sales team and over 200 University and corporate clients in four countries.

Eugene, Oregon Area

Online Director/Editor, Columnist, Freelance Photographer. Oregon Daily Emerald's first online editor, brought the newspaper into the digital age, custom rebuilding the website, registering first domain, building advertising standards and integrating their print workflow into the online medium.

Salem, Oregon

Summer Internship. Researched and developed database-driven hosting and management solutions for online news content. Worked with Sales department to produce products for clients.