PMP certified Project Manager supporting the following public sector entities:• California Transportation Commission (CTC) - Clean Freight Corridor Efficiency Assessment• California Office of Technology and Solutions Integration - Software Implementation• Los Angeles Department of Economic Opportunity - Redesign and modernization of the America's Job Centers of California program• Covered California - Project Manager within Project Management OfficeSmall business leader within Patricio Systems:• Lead business development and client relationship programs• Maintain IT infrastructure including public facing website• Coordinate vendor relationships for internal and external initiatives

• Spearheaded regional management of IT operations in the Americas region including staff training and development, coordination of global initiatives, and workload roadmaps and delegation.• Mobilized, motivated, coached, and developed 8 local IT managers within the Americas region. • Orchestrated the streamlined coordination of global IT initiatives with Europe, MAIR, and Asia to ensure alignment and progression.• Steered and managed escalation paths and prioritization of district IT work to ensure alignment with deadlines and agreed budgets.• Provided strategic planning and implementation of IT budgets for the Americas every fiscal year.• Conducted comprehensive yearly audits for Expeditors offices within the Americas.• Guided and facilitated optimized performance of an Americas Administration team responsible for systems administration and data center support.

• Drove the enhanced administration of workstations operating on Windows 7, 8.1, and 10. • Oversaw the amplified administration of servers operating on Windows Server (2003, 2008R2, 2012R2, and 2016).• Deployed expert-level use of Active Directory to maintain and make provisions for access. • Progressed the accelerated upgrade of Active Directory from forest level 2003 to 2008R2.• Employed VMware (vSphere 6.7) to create and administered virtual machines across multiple office locations. • Established a Microsoft Deployment Toolkit template to image workstations in a consistent manner.• Automated processes and remotely managed workstations and servers utilizing PowerShell.• Configured and utilized System Center Configuration Manager (SCCM) to install Windows updates.• Engineered advanced Group Policy Objects (GPOs) to help with administration of servers and workstations.• Authored detailed documentation for non-technical staff to record and clearly explain fixes for problems and issues.• Aligned objectives with all levels of management to explain critical system upgrades and managed products• Streamlined management of UNIX and Windows server backups utilizing Hitachi Data Protection Suite.

• Acted as Tier 1 technical support for all HippoFish end users in the San Francisco office.• Performed testing of Hippofish platform in a testing environment prior to rolling out to production.• Developed bug reports and helped development team recreate issues and identify proposed solutions.• Enabled the provision of explanations and demonstrations on issues to all levels of management. • Honed and shaped quality assurance processes and checked lists for Hippofish quality assurance analysts to use.