Jake Patton Email & Phone Number

Bloomington, Minnesota, United States

· Client-facing written communications in business-friendly language for outages· Keep dashboards and notes up to date for all events· Be able to interact on calls to assess client impact· Communicate clearly with internal and external stakeholders· Contribute to continuous process improvement activities· Facilitate and participate in meetings supporting Client Incident Management servicesAnalytics / Reporting Duties· Manage and maintain client incident reporting· Gathers data from Service Now· Uses business analytics to create and display information· Utilize Excel, OneNote, and PowerPoint to prepare artifacts· Identification of recurring themes within outages to drive process improvements· Creation of playbooks to support process improvements.- Collaborate to build a new client-facing tech team. Supporting 20+ high end clients.

Bloomington, Minnesota, United States

· Client-facing written communications in business-friendly language for outages· Keep dashboards and notes up to date for all events· Be able to interact on calls to assess client impact· Communicate clearly with internal and external stakeholders· Contribute to continuous process improvement activities· Facilitate and participate in meetings supporting Client Incident Management servicesAnalytics / Reporting Duties· Manage and maintain client incident reporting· Gathers data from Service Now· Uses business analytics to create and display information· Utilize Excel, OneNote, and PowerPoint to prepare artifacts· Identification of recurring themes within outages to drive process improvements· Creation of playbooks to support process improvements

Otsego, Minnesota, United States

Brooklyn Park, Mn

380+ hours of hands-on course material, with 1:1 industry expert mentoroversight, and completion of an in-depth capstone project. 35+ mini-projects thatprovide real-world context on the world of cybersecurity and 30+ labs that bridge theoryto practice. Mastered skills in systems security, network security, vulnerability, riskassessment and more.

Minneapolis, Mn, United States

Manage customers’ overall website experience as well as financial systems to collect money andmanage billing reports for their company.First account manager for cheerleading, gymnastics, dance, and sports verticals.Assist customers and find ways to solve complex problems with their accounts.Negotiate rates with customers to use our software for their payment processing.Build relations between local/state governing bodies for sports through onsite meetings as well asconference calls.Prepare planning documents for the future of the SportsEngine software for each customer.Implemented reservation software for over 400 organizationsInformed developers of product gaps reported by over 100 accountsCollaborated with developers to fill product gaps

Minneapolis, Minnesota

Executing Tout and Salesforce tasks is an essential role of my position.Deliver vetted customers to a partner and devised plans to obtain clients.Interact with studio-based clients on a daily basis.Collaborate to form a strategy to reach a new client base with a new software system.Perform cold calling techniques to continue outreach.Assist current clients in managing their systems.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Execute real estate data processes via Excel, Google Doc, and SQL Server Management.Bridging the gap between serial (old) and hybrid (new applications) concatenated codes with softwaredatabase applications.Map 400+ markets of real estate data using SQL Server Management to createcommercial/residential real estate listings for the website My Perfect Home.Took over the team lead after three months of my knowledge of real estate data.Apply testing practices for more than 250 real estate listings across America.

Planned and implemented instructional programs for 120 athletes Implemented social networking strategy reaching 700+ people helping gain over 1500 likes Instructed tumbling for 100+ cheerleaders throughout Northwest ArkansasCoached many levels of allstar cheerleaders who competed in over 25 major competitions throughout the United StatesPrepared 50+ high school cheerleaders to tryout for college cheerleading with 90%+ making it onto squads across the nationConducted cheer skills classes for athletes aging from 5-22 years of age

Rogers, Ar

Managed incoming cash receipts, providing an accurate accounting of income to the ownership.Responsible for customer service throughout the bar through customer interaction, and drink preparation Served customers during high stress situations

Executed full lesson plans for (P.E., Math, Science, Spanish, and English) was informed by several teachers they would request my services in the futureCollaborated with other instructors to fulfill lesson plansFacilitated conduct for 100+ students a day helping to maintain order throughout the school

Collaborated with a group of 9 selected graduate students to conduct an administrative review which resulted in a 400+ page recommendation for the City of Muskogee Parks and Recreation Facilitated city hall meetings for the the City of Muskogee Parks and Recreation that help depict the thoughts and concerns for over 100 Muskogee residentsCompleted SWAT analysis of the program that resulted in a 400+ page binder full of suggestions, and plans to correct and build a better parks and recreation programAssessed and solicited feedback to large populations (1,000 registered voters)Completed proposals to stakeholders based on findingsPresented final administrative review to over 100 Muskogee patrons Analyzed program risk and proposed risk mitigation plan through the use of NRPA standards

Mid-South

Responsible for leading camps of 100-1500Trained coaches on how to effectively manage their teams Delegated responsibilities of 15+ staff members working the camp Worked on a very strict time schedule Worked hand in hand with coaches and university supervisors Responsible for scheduling and staffing of different cheer, and stunt classesLead classes for stunts, cheers, dances, and programsPrivate coached teams on curriculum Developed and implemented emergency plans for the entire campGave feedback to staff pre and post campTraveled the Midwest, and Mid-South regions teaching camps

Cybersecurity Bootcamp, Cybersecurity

380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of an in-depth capstone project. 35+.

Master'S Degree, Recreation And Sports Management

Activities and Societies: Cheerleading