Jake Petersen

Jake Petersen Email and Phone Number

CEO @ Keen – Helping brands and agencies build global marketing, creative, and CX teams @ Keen
Jake Petersen's Location
Los Angeles, California, United States, United States
Jake Petersen's Contact Details
About Jake Petersen

I'm building Keen, the best way for brands to build their global digital, creative, CX, and Trust and Safety teams. Domestic talent is costly. We hire equally skilled talent abroad at a fraction of the cost.I'm an experienced global business operations leader who has served as the head of operations, customer experience, and led the strategic management of multiple international teams at a number of hyper-growth companies and agencies, including; Apple, Houzz, Shopify, Tinder, Oscar Health, and Darkroom. I'm a collaborative individual with strong relationship-building skills who is motivated by new challenges.

Jake Petersen's Current Company Details
Keen

Keen

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CEO @ Keen – Helping brands and agencies build global marketing, creative, and CX teams
Jake Petersen Work Experience Details
  • Keen
    Founder & Ceo
    Keen Apr 2024 - Present
    Los Angeles, Ca, Us
    I founded Keen to help brands optimize their org chart. Through our decades of expertise, we help brands decide the right roles to keep in-house, utilize agencies, or build globally with Keen. We're building expert global teams for brands at a fraction of the price of local talent – learn more at keentohire.com
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  • Darkroom
    Advisor
    Darkroom Sep 2023 - Present
    New York, Ny, Us
    - Provide strategic advice and guidance for operational growth.
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  • Darkroom
    Chief Operating Officer
    Darkroom Jan 2021 - Sep 2023
    New York, Ny, Us
    - Led agency operations, growth, finance, legal, and recruiting efforts.- Oversaw a portfolio generating over $1 billion in revenue.- Developed high-impact digital strategies for revenue growth.Accelerated revenue growth, leading to a 1,502% 3-year growth rate and securing a spot on the Inc. 5000 list at No. 385 in 2023.
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  • Neon Flux
    Svp, Operations
    Neon Flux Aug 2023 - Apr 2024
    Miami, Florida, Us
    - Managed operations for multiple CPG and e-commerce brands including IGK Hair, Ready Rocker, Cured Nutrition, Highline Wellness, Goodlife, Masculen, and Remote Pharmacy
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  • Helpshift
    Customer Experience Strategy Consultant
    Helpshift Jun 2019 - Jan 2021
    San Francisco, California, Us
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  • Moviepass
    Senior Vice President, Operations
    Moviepass Oct 2018 - Jun 2019
    New York, New York, Us
    - Managed business operations, customer experience, legal, and people operations.
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  • Moviepass
    Vice President, Customer Experience
    Moviepass Feb 2018 - Oct 2018
    New York, New York, Us
    - Oversaw customer service and BPO management.
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  • Taskus
    Senior Manager Of Client Services
    Taskus Mar 2015 - Feb 2018
    New Braunfels, Texas, Us
    - Managed outsourcing verticals including sales, customer service, and marketing.- Launched multiple teams to hundreds of agents in EMEA and LATAM markets for brands such as Oscar Health, Houzz, Shopify, and Tinder.- Travelled extensively between New York, Los Angeles, San Francisco, and Manila.
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  • Houzz
    Head Of Professional Support & Acquisition
    Houzz Jan 2013 - Apr 2015
    West Hollywood, California, Us
    - From starting as the first and only CX resource, I built and managed a team of 70+ members for user and professional support.- Implemented initiatives for recruiting new home professionals.- Introduced Zendesk as the support platform.
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  • Apple
    Apple Solutions Consultant - Interim
    Apple Aug 2012 - Jan 2013
    Cupertino, California, Us
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  • Apple
    Expert
    Apple Jan 2010 - Jan 2013
    Cupertino, California, Us
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  • Niels Brock
    Guest Lecturer
    Niels Brock Aug 2012 - Nov 2012
    København K, Dk
    - Lectured on topics related to the 2012 U.S. Presidential election and Danish-American relations.
    View

Jake Petersen Skills

Management Sales Training Customer Service Leadership Social Media Social Media Marketing Crm Online Marketing Editing Team Leadership Os X Public Speaking Powerpoint Marketing Communications Entrepreneurship Outsourcing Recruiting Salesforce.com Technology Customer Service Management Strategic Planning Start Ups Strategy Marketing Strategy Business Development Business Strategy Operations Management Customer Experience Customer Service Training Team Building Business Process Improvement Business Process Outsourcing Consulting Project Management Executive Leadership

Jake Petersen Education Details

  • University Of San Diego
    University Of San Diego
    International Relations And National Security Studies

Frequently Asked Questions about Jake Petersen

What company does Jake Petersen work for?

Jake Petersen works for Keen

What is Jake Petersen's role at the current company?

Jake Petersen's current role is CEO @ Keen – Helping brands and agencies build global marketing, creative, and CX teams.

What is Jake Petersen's email address?

Jake Petersen's email address is ja****@****ail.com

What is Jake Petersen's direct phone number?

Jake Petersen's direct phone number is +180563*****

What schools did Jake Petersen attend?

Jake Petersen attended University Of San Diego.

What are some of Jake Petersen's interests?

Jake Petersen has interest in Collecting Antiques, Saturday Night Live (Tv Series), Home Improvement, Reading, The Arts, Motorola, Swimming, Barack Obama, Navy, Home Decoration.

What skills is Jake Petersen known for?

Jake Petersen has skills like Management, Sales, Training, Customer Service, Leadership, Social Media, Social Media Marketing, Crm, Online Marketing, Editing, Team Leadership, Os X.

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