Ending Data Interoperability in Healthcare Once and For All: After working for 15+ years in the payments industry solving data interoperability problems through architecting complex payments programs, Jake brought his experience and focus to the healthcare industry that faces significant data interoperability issues with deadly consequences.

We work with new payments program managers to launch their Visa and MasterCard programs by helping them connect to all the necessary partners for a seamless consumer experience.

Taught face-to-face and online classes including Intro to Business, Principles of Marketing, Principles of Management, and Entrepreneurship.

Working with the team to provide strategic direction on market growth.

Focused developing and overseeing a Digital Reward Processing system that enables healthcare clients reward their channel partners, employees and patients.

Led Project Management, Solutions, and Data teams.

Launched and connected payment programs in Singapore, US, Canada, Europe, Brazil, Australia, Argentina

- Managed internal data interoperability configures for clients. - Helped clients launch new payment products- Assisted clients in negotiating contracts with 3rd parties- Created program settings templates to speed up client implementations- Documented all standard processes and configurations for the Program Management team- Worked with clients in the US, UAE, Australia, and Canada

Worked with issuing banks, parent company, existing clients, and prospects to identify prepaid payment solutions to meet their needs. • Identified and began building a new market worth $3.25 million in yearly revenue. • Worked with the team to respond to RFPs for Fortune 500 clients. • Documented and began streamlining our contract process to minimize risk.

Working with top 5 clients to help grow their business by initiating changes in our system to meet their needs.• Managing between 8-15 client projects at any point in time. Projects ranging from $1,000 in billable hours to $260,000 in billable hours. Coordinating execution between the call center, IT, marketing, product, operations, and the client.

As part of the Operations Group at a Financial IT company, the Client Support Team serviced 400+ clients.• Created internal tracking system to drive performance, process improvements and quality. Improvements led to the team working 258% more requests with less staff. • Created systems to track and report client SLAs, enhancement requests, and escalations.• Created and delivered training via video, web, and print materials.• Coordinated cross-functional teams to champion and deliver system changes on behalf of clients.• Wrote and analyzed internal and client surveys.• Analyzed Google Analytics to drive product changes.• Created and executed companywide quality goals and tracking. • Worked with programmers and engineers to design client user interfaces and processes.• Provided user stories to programmers and QA teams to improve quality.

Managed 22 bilingual websites that delivered financial information and educational content to banks and Fortune 500 clients and their cardholders.• Managed all reporting and analysis surrounding the company’s products.• Wrote business requirements, functional designs and designed visual mock-ups and prototypes.• Worked directly with Marketing to produce and manage support materials for sales to meet tight deadlines. • Usage forecast on our text alert product led to $170,000 in savings over two years.• Documented the company’s technical, service and product capabilities.• Promoted from Product Analyst

I had the privilege of working at the world's premier financial services firm. At Merrill Lynch I worked with some of the smartest people who cared deeply for their clients. Let me know if you need a great financial advisor and I'll let you know who I use.• Tested direct mail plans, telephone lead lists, web leads, and company promotions.

Used market research and secondary data to advise clients on marketing strategy, web strategy, market segmentation, channel marketing, marketing communications, customer satisfaction and loyalty, employee satisfaction, pricing, product development, and website usability. • 2004 Against All Odds Ballie Award for strategic advice given to my clients.• 2002 Computer Technology Product of the Year Pollie Award for creating our Hamilton Focus CDs to help our clients learn more from their focus groups.• Integrated mapping technology into our process to assist in analyzing data.• Developed a new verbatim comments analysis program that saved analysts three hours per project.• Defined the requirements for online survey software, led the deployment and worked with a developer to optimize the program which amounted to 10% of the company’s income in the first year. • Built the new Analyst department and training materials as Lead Analyst.

I worked in Business Intelligence inside the Marketing Department with the world's largest commercial data mart.