Jake Premack Email & Phone Number

Minneapolis, Minnesota, United States

Code42 builds software to manage insider risk. I make sure our customers understand how it all works.

WRITING / EDITING• Create/write both print and interactive web training for clients and all levels of internal staff• Write instructions, procedures, technical documentation, RFP responses, sales materials, internal style guide, and online tutorials• Design and lead training classes for new hires and conduct cross-training for existing employees• Write and edit web content, mass emails, and other outgoing communication for varying audiences• Write and research RFP responses to sales inquiries• Train and manage team of Quality Editors• Document internal processes/procedures for both technical and non-technical usersCLIENT MANAGEMENT• Work closely with Fortune 500 and 100 clients to design programs and manage projects• Consult with clients on new/existing mystery shop program design and implementation and provide ongoing support• Single point of contact for complex methodology questions and other daily tasks for 60+ editors• Ensure all editors meet specified deadlines; track and resolve uncompleted workTECHNOLOGY• Generate dynamic web content through use of MS Access and MS sql code• Collaborate with–and provide direction to–programmers to design, implement, and maintain web applications and user tools for both internal and external users• Write custom SQL code, queries and stored procedures to improve processes and efficiencies• Produce reports and review data for clients, assist with development of highly complex analytics• Troubleshoot and resolve problems with stored procedures, data structure, web applications, along with other misc. tech support• Manage client data change requests and set up/maintain data warehouse mapping

• Worked with executive staff to research and write a procedural manual for the HR department and 200 job descriptions – one for every position in the plant – to comply with ISO 9000 standards

Madison, Wi

Clerical, administrative, miscellaneous office support

Brooklyn Park, Mn

Trained and managed a team of ten employees scoring standardized tests