Jake Girard Email & Phone Number

Providence, Rhode Island, United States

London, England, GB

- Collaborate with global IT teams to ensure smooth network operations across all locations.- Automate network configuration changes using Ansible, Python, and GitLab.- Document site configurations comprehensively for consistency across the organization.- Support and optimize Meraki wireless solutions for reliable, secure connectivity.- Lead the.

- Provide IT, Network, and POS consulting to local clients in Southern New England.- Assist in local, hands-on support and optimization of Upserve POS systems.

New York, NY, US

- Served as the go-to expert on SQUIRE software, hardware, and integrations.- Collaborated with product and engineering teams to incorporate customer feedback.- Assisted the support team with advanced issues, improving resolution times.

Montreal, Quebec, CA

- Acted as the subject matter expert for Meraki networking equipment used by customers.- Sourced and tested new technologies to enhance customer network infrastructure.- Liaised with product development to ensure seamless integration of new initiatives.- Planned and oversaw enterprise-level network installations for clients.- Designed customized network.

Montreal, Quebec, CA

- Provided key networking support to sales and account management teams.- Validated solutions to ensure optimal client experiences with Upserve products.- Acted as a subject matter expert on Upserve products, enhancing internal and external documentation.- Liaised between support and engineering teams to address bugs and feature requests.- Led.

North Smithfield, Rhode Island, US

- Managed Windows server environments, ensuring security and efficiency.- Specialized in network cabling, structuring, and certification.- Configured and maintained network hardware like SonicWALL firewalls and servers.- Built strong client relationships, acting as the main contact for high-level support.- Resolved complex technical issues to minimize.

North Smithfield, Rhode Island, US

- Supported all account end-users, managing an average of 18 tickets per day.- Provided solutions to issues related to software, VOIP, security, printers, servers, and hardware.- Escalated complex issues to senior team members when necessary.

North Smithfield, Rhode Island, US

- Managed daily store operations, including opening and closing procedures.- Trained and managed two residential bench desk employees.- Purchased hardware and software for the retail store and residential clients.- Managed over 600 monthly user agreements, maintaining a database of recurring charges.

North Smithfield, Rhode Island, US

- Diagnosed and resolved issues for incoming desktops and laptops.- Provided hardware and software recommendations tailored to customer needs.- Tested applications and systems, backed up data, and communicated solutions to customers.

- Processed all sales transactions efficiently and accurately.- Interacted with vendors to confirm deliveries and process payments.- Assisted customers with inquiries, returns, and refunds, ensuring a positive shopping experience.