Information Technology Services and Consulting for Small Businesses, Start-ups, Non-Profits, and others.

Designed and authored Service Enablement Documents to provide control framework, threat model, and compliance policy enforcement for public cloud resources and services in Microsoft Azure and Google Cloud Platform.Architected organizational cloud management strategy to maximize availability and minimize cost to enable a confident and successful migration to modern hybrid cloud platforms for thousands of business apps.Consulted on cryptography, business continuity and disaster recover, backup, network and intrusion prevention, risk management, identity services, and service and security engineering to document and eliminate practical business risk wherever it exists.Mentor and enable other staff to learn and understand the capabilities, limitations, best practices, conventions, and functional capacity of Microsoft products and services, notably Microsoft Azure Platform Services and Cybersecurity/Identity tools and resources.

Aspire to help customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions & support offerings as part of the dedicated Customer Experience & Success team. Successfully realize business outcomes & foster an environment celebrating diversity & inclusion.Customer-facing, delivering unique value in advisory roles to Enterprise. Provide proactive services & technical readiness for life of Customer’s Support contract. Key contributions include removing hurdles & increasing consumption of Microsoft 365 & Azure services. Provide technical expertise including risk assessments, operational excellence, & optimization of cloud & on-premises environments; focus on the most effective architecture to meet requirements instead of templatized “best practices.” Provide a customized & robust experience for every customer. Senior member of an elite, global team delivering services to contribute to team, business, & customer results. Contribute to the success of & build on the work, ideas, & effort of others. Develop, maintain, recycle, & distribute intellectual property; evolve delivery models & professional development resources.Work with Product Groups to provide direct feedback from key strategic customers, impact the roadmap of product development by identifying/troubleshooting bugs/vulnerabilities & drive alignment of the future of Microsoft offerings with the demands & requirements of real people & organizations.Work with Account Managers & Coordinators to ensure accurate & sufficient scoping & subsequent delivery of proactive support contracts. Collaborate with other groups including other engineers & architects, reactive support, Critical Situation Managers, technical pre-sales, & others. Provide a unified, consistent experience in all interactions & engagements; always represent Microsoft & the core mission to “empower every person & every organization on the planet to achieve more.”

• Provide support, guidance, and oversight on Infrastructure Architecture to technical staff, developers, application teams, and other business units• Drive Cloud Migration Strategy to Microsoft Azure and collaborate with Enterprise Engineering teams to produce a roadmap and execution plan for Azure foundational/core infrastructure including networking, storage, compute, database, and security• Work closely with Information Security and Compliance teams to maximize security and availability of banking systems and other critical IT infrastructure

• Convene executive leadership, application owners and stakeholders, project and portfolio managers, and engineering/operations teams to plan migration of 10,000 servers to Azure mitigating risk and maximizing automation• Formally define, document, co-develop, and approve requirements and technical architecture for enterprise infrastructure, application, and core network/storage/compute/data/web/security services and solutions• Prepare project, migration, and implementation plans and delegate user stories, tasks, and bugs to appropriate personnel and sprints• Design and Develop DevOps “Infrastructure as Code” solution with custom PowerShell module, build pipelines, and artifacts• Design and implement standards for service-oriented architecture and enterprise network and security systems• Ensure core cloud foundations are designed to scale and meet complex requirements of distributed, matrixed environment supporting 200,000+ End Users and 450+ Business Applications

Primary Responsibilities• Responsible for solutions architecture and design documentation as well as achievement of deliverables and milestones for projects and managed services• Accountable for successful implementation of major cloud migrations, primarily to Office 365 and Microsoft Azure• Consulted on major issues and critical tasks for Microsoft infrastructure solutions, Microsoft Cloud solutions, and IT Security systems• Informed of major roadmaps, changes, and new functionality for products and services offered and in use by clients and customers including key strategic priorities for partnership development with vendors and customersMajor Achievements• Created program for providing Microsoft 365 services as a managed service and successfully onboarded a customer with over 10,000 seats into the service as the pilot• Completed a migration of ~9,000 mailboxes to Exchange Online in 7 weeks including decommissioning of legacy infrastructure with a <2% rate of failure requiring intervention and less than 10% of those failures impacting an end user• Positioned sales and solutions architecture teams to sell and support Dynamics 365 offerings to expand the capabilities of the provider organization and further advance the partnership and relationship with Microsoft

CIO/Director of Program Management – Partnerships and Technology Alliances• Founded IT Professional Services Firm and established partnership with Microsoft• Built and managed all internal operational and IT systems• Elevated Microsoft Partnership by enrolling organization as a “Tier 1” Direct CSP to increase profitability and support capabilities for Microsoft Azure, Office 365, and Dynamics 365• Developed training and professional development program to enable resources to keep up to date skills on the latest platforms and technologies• Established Indirect CSP Partnership Program to enable other firms to get more from their Microsoft partnerships and CSP program participation• Developed and managed partnership with ServiceNow to create a bigger market for collaborative solutions between ServiceNow and Microsoft• Developed MSP program for ServiceNow to expand target market for ServiceNow solutions and lower the barrier to entry for smaller organizations in need of a powerful ITSM solutionSenior Solutions Architect – Client Projects & Solutions• Created and Delivered Service Portfolio offerings for “CIO as a Service” as well as “Managed Virtual PMO” to assist organizations with operationalizing IT Management costs as well as IT Infrastructure costs• Start-to-Finish oversight and handling of contract negotiation and delivery from initial lead to project closure to ensure consistent, adequate, and effective project scoping and maximize delivered value• Designed and managed solutions for clients utilizing cutting edge cloud technologies made by Microsoft and others• ITIL/ITSM Implementations within client organizations utilizing ServiceNow, Microsoft SCSM, and Dynamics 365

• Architected and lead implementation of major IT projects to improve efficiency and system performance• Scoped and planned IT engineering projects to minimize redundant effort and “scope creep” ensuring successful execution on the first effort and 100% customer satisfaction with demonstrated effectiveness in delivering projects on time & budget• Developed Business Intelligence & Collaboration systems to improve team communication and efficiency• Designed and managed public, private, and hybrid cloud solutions to deliver maximum performance at minimal cost• Guided and assisted clients with transitioning from capital expenditure to operational expenditure to reduce IT costs• Provided training, runbooks, and support to Tier 1/2/3 technical resources ensuring consistent and effective resolutions• Implemented on-call and emergency support procedures and personnel to minimize risk and exposure to major IT outages and coordinate response to Significant Incidents and Critical Situations

• Provided 24/7 on-call support to ensure 99.9% uptime of Mission Critical and Highly Available IT systems and services• Guided and trained Tier 1/2 technical staff to provide first call resolution and standardized ticketing procedures• Prepared recommendations for system enhancements to drive change improving efficiency and user experience• Implemented and administered Disaster Recovery solutions to ensure Business Continuity during an IT outage• Managed projects and initiatives to ensure technical requirements were met and delivered to exceed expectations• Executed major migrations of systems and services to provide stable, modern, and effective release of technologies

• Provided support for Faculty, Staff, Students, Parents, Alumni, and Guests to create a better classroom experience PreK-12• Delivered guidance and recommendations to Faculty on using technology most effectively to enhance their existing curriculums• Supported users ages 3-80, providing individualized care and special attention to empower each person to use technology to aid their educational experience• Maintained mobile computing labs to provide a friendlier and comfortable learning experience for Faculty and Students• Heavily involved with campus community to help bridge the gap between traditional education and modern technology

• Maintained inventory & configuration management database (CMDB) to track and manage the lifecycle of over 25,000 workstations in a Shared Services model to maximize cost efficiency and reduce administrative overhead• Created and maintained runbooks and business/technical processes to ensure effective inventory control• Oversaw teams responsible for deployment and migrations to provide a consistent and pleasant user experience• Designed & implemented procedures for Procurement & Disposition to streamline purchasing and maximize capital ROI• Monitored and supported dozens of computing labs, physical and virtual, to provide campus community with a positive and powerful environment to accomplish their goals and work

• Architected and implemented distributed Point-of-Sale system for Retail Franchise to provide corporate-wide visibility and standardized operational procedures• Administered and troubleshot inter-site connectivity and replication to ensure availability of Mission Critical Systems• Built and secured physical, logical, and virtual infrastructure to guarantee proper access controls and compliance

• Architected and implemented distributed Point-of-Sale system for Retail Franchise to provide corporate-wide visibility and standardized operational procedures• Administered and troubleshot inter-site connectivity and replication to ensure availability of Mission Critical Systems• Built and secured physical, logical, and virtual infrastructure to guarantee proper access controls and compliance

• Developed imaging system to quickly and efficiently migrate 2000+ workstations from Windows 98SE to Windows XP• Created and cloned base images to provide a consistent user experience and standardized baseline configuration• Handled user profile & data migrations ensuring no data loss and effective transition of users to new systems