Jake Roberts Email & Phone Number

Des Moines, IA, US

Des Moines, Iowa, US

Mountain View, CA, US

• Vice President of Sales: Hired to lead the transformation of and growth of a call center team of over 250 licensed insurance agents, scaling to 900 within six months. Displaced when new COO brought in their own VP of.
• Developed new processes and procedures to drastically improve KPIs within the first three months.
• Implemented new programs to improve morale and culture, resulting in lower agent attrition than forecasted, dramatically slowing the trend from the previous quarter.

Santa Clara, California, US

• Recruited away from UnitedHealthcare to drive operational improvement throughout the eHealth organization, thus far, leading to tens of millions of dollars in revenue growth and operational savings. Resigned to take a.
• Delivered thought leadership, communication, and executive presentations on long-term organizational design.
• Led the development of programs and systems to guide focused implementation and adaptation of strategic business initiatives that support operational improvement, cost savings, carrier ROI, and revenue growth.
• Identified issues in operations that hindered business growth and developed aligned solutions that addressed and removed them.
• Fostered collaborative internal and external relationships and became a trusted advisor.
• Built partnerships with stakeholders to drive cross-functional collaboration and support of organizational initiatives.

US

• Created sales processes and marketing strategies that led teams to increase sales and net revenue through captive and independent agent and agency distribution channels. Focused strategy and execution on using.
• Developed innovative and strategic marketing and sales tactics to drive new business, retain and expand existing business, and contribute to bottom-line results for the organization.
• Maximized engagement through independent distributors in a multi-level agency model.
• Recruited, hired, and led a team of highly successful sales leaders by focusing on skills development through effective training, coaching, teamwork, goal setting, and performance incentives.
• Built relationships with key internal and external partners to uncover new growth opportunities.
• Researched and analyzed data to support fact-based decision-making.

US

• Significantly grew assigned markets through recruiting, training, and engaging an agent base. Created and implemented an aggressive market strategy to support agent and company success.
• Maximized return on investment through creative use of limited resources.
• Influenced new agents to partner with UHC by building mutually beneficial relationships.
• Aggressively recruited candidates to sell UHC products.
• Trained and mentored new agents to help them quickly get up to speed and stay motivated.

• Successfully built customer base for individual health and Medicare insurance products.
• Focused on translating complex information and concepts in an understandable way to all prospective customers ensuring ethical, honest, value-added recommendations.
• Aggressively prospected to grow client base quickly through networking, creating multiple referral bases and generating referrals from current clients.

• Responsible for pick up, delivery, documenting and tracking pharmaceuticals from pharmacy to destination.
• Responsible for pick up, delivery, documenting and tracking DVDs from Netflix distribution center to USPS.
• Work an average of 60-70+ hours per week.
• Handle all home business operations.

• Maximize business throughout the company’s 6 locations, including creating new revenue streams.
• Hire and train new employees.
• Assist with marketing to increase sales.
• Assist with the launch of three new locations.
• Learned principles of managing a business and employees.

Master Of Science (M.S.), Organizational Leadership

Bachelor Of Arts (Ba), Communication, Journalism, And Related Programs

Associate Of Arts (Aa), Liberal Arts

Education record