Jake Rogers Email and Phone Number
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Senior IT and Business Executive/thought leader focused on Operations in the Managed Services industry. Service Delivery, Customer Experience and Customer Success in Managed Services Operations. Proven track record for building relationships with both internal and external stakeholders. Created and led successful ITIL based teams (Service Desk, NOC, Field Support, CX) concentrating on the entire client experience; customer satisfaction, best practices, customer retention, while being held accountable for P&L and managing to metrics and goals. Proven Leadership Ability Ability to articulate complex technology concepts and product offerings to both technical and non-technical users Ability to build and maintain strong relationships with staff and clients Vendor Management Strong diverse technical and analytical skills Service Management of ITIL based End User Support Technology management Project and Process Management Training, Coaching, Mentoringjrogers698@gmail.com 330-366-6499
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Vice President OperationsSpm (Formerly Soft Point Media, Inc.)Los Angeles, Ca, Us -
Vice President OperationsSpm (Formerly Soft Point Media, Inc.) Nov 2023 - PresentChatsworth, Ca, UsSoft Point Media is a Managed Services Provider (MSP), located in the Greater Los Angeles area. We provide IT Managed Services, contract and hourly consulting and technical services to Small to Medium Businesses throughout the Los Angeles and Orange County areas. Our clients cover a tremendous range of industries from real estate, to manufacturing, to construction, to food service, to hospitality, to professional services. The only constant is our clients expect the best customer and technical experience possible and that is what we are here to provide, day in and day out. -
Owner/CeoCxit Llc Jun 2019 - PresentIT advising and strategy for your business putting customer experience (CX) first!
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Vice President OperationsApogee It Services Dec 2019 - Feb 2023Toronto, On, CaApogee IT Services is a close-knit group of inventive, hard-working, and bright individuals. We have personality, but we’re also as professional as it gets. With nearly 30 years in the industry as an IT support company, we understand how critical our services are to our clients’ business, so we’ve also been known to pull all-nighters to get a customer’s infrastructure back in shape in time for the morning shift. We love what we do, and it shows.We value our culture, our people, our integrity, and the impact we have on our clients and their businesses. We exist to use our technological expertise to grow your business right now and for many years to come. Our passion is to provide each of our customers a personalized ultimate client experience. -
Director Of Service DeliveryInvolta Aug 2007 - Jun 2019Cedar Rapids, Iowa, UsInvolta is an award-winning national provider of IT intelligence and end-to-end infrastructure, including fiber connectivity, managed services and colocation in our enterprise-class, multi-tenant data centers. Our data centers are located in Arizona, Idaho, Iowa, Minnesota, Ohio and Pennsylvania. We serve clients in healthcare, technology, manufacturing, government and other industries where IT is mission-critical. -
Vpservicedelivery/Vcio Trusted Advisor Focus On Efficiency, Effectiveness And Customer SatisfactionDrs Llc Aug 2007 - Jun 2015Youngstown, Oh, UsWe Build Strong Networks, Relationships and TrustDRS LLC is an information technology consulting firm and service provider specializing in Cloud Services, Managed Services, data center operations and network infrastructure deployment including local area networks, wide area networks, VoIP and connectivity. DRS has strategic partnerships with top technology vendors and most tier-one carriers and operates two state-of-the-art data centers in Youngstown, OH and a third in Westerville, OH. DRS is also a leading provider of fixed cost managed care IT services for small and medium sized businesses across various industries including manufacturing, professional services, public sector, health care and other niche businesses. DRS provides various outsourced IT services for hundreds of clients, consisting of thousands of individual users, on a monthly basis. DRS has offices in Youngstown, Akron, Pittsburgh and Westerville. -
It ManagerBlack, Mccuskey, Souers & Arbaugh Dec 2005 - Aug 2007Canton, Ohio, UsA full-service law firm, the professionals at Black McCuskey have a team approach to practicing law and provide expert legal assistance to individuals, businesses, professional associations and public agencies. Our size, experience and technology enable us to be responsive and effective for our clients in a rapidly-changing legal environment. Black McCuskey lawyers have been at the forefront of developing and creating solutions to legal problems and assisting in the creation of new law. From a major corporation with complex issues to an individual preparing a will, our professionals develop successful strategies for each client by thoroughly understanding their concerns and objectives. We are solution-driven and focused on client satisfaction and the community we serve. -
Computer Operations SupervisorSterling Jewelers 2003 - 2004Akron, Oh, UsSignet Jewelers Limited is the largest specialty jewelry retailer in the US, UK and Canada. Signet operates approximately 3,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared The Galleria Of Jewelry, H.Samuel, Ernest Jones, Peoples and Piercing Pagoda. The company's annual sales of approximately $6 billion derive from the retailing of jewelry, watches and associated services.Expressing romance and appreciation through bridal jewelry and gift giving is very important to our customers, as is self-reward. Signet believes customers associate our brands with high quality jewelry and an outstanding customer experience. Signet increases the attraction of Signet's store brands to customers through the use of branded differentiated and exclusive merchandise, while offering a compelling value proposition in more basic ranges. In all aspects of our business, Signet follows the operating principles of excellence in execution, testing before investing, continuous improvement, and disciplined investment.Signet is committed to delivering increasing value to our stakeholders while seeking to uphold our social, ethical and environmental principles, defined by the brand attributes of global leadership, innovation and sustainability. -
It ManagerAsw Global 1997 - 2003Mogadore, Ohio, UsASW Global is a recognized industry leader in providing cross-docking, warehousing and value-added services. As an ISO 9001:2008 certified 3rd party logistics provider, we provide integrated warehousing, distribution, fulfillment, asset management and transportation services optimized for operational excellence.With 30 years of experience, ASW has built lasting client relationships across industry disciplines because we are a full service supply chain management company that assesses, solves and executes solutions. Privately held, ASW is one of the largest minority owned companies in Northeast Ohio serving a national and international client base. ASW's focus is being a single source solution for creating unprecedented supply chain value. -
Network Operations EngineerRam Mobile Data 1995 - 1997Diegem, BeRAM Mobile Data is an international provider of end-to-end mobile and managed infrastructure solutions in the B2B market. We connect, integrate and host existing customer office software solutions with vehicles, mobile professionals and machines. In making this possible we offer these components, individually or combined:• track-and-trace, a web based application that provides an all-in-one solution for logistic and contractor companies. Track-and-Trace enables tracking and registering the vehicle's location. www.track-and-trace.nlRAM mobile data, a wireless mobile data provider, later Bell South Wireless and then Cingular. -
Technical TrainerVenntronix Corporation 1994 - 1996Venntronix has delivered numerous engagements for a wide range of clients, including government agencies and Fortune 100 companies. We leverage our experience in the aerospace and defense industry to bring cost-effective and proven processes to commercial clients. We leverage the best commercial practices and commercial off-the-shelf solutions to government and defense sector clients. -
Radio And Satellite OperatorUs Army Feb 1988 - Mar 1994Arlington, Virginia, Us24th Mechanized Infantry Division, Fort Stewart, GA Radio Operator21st US Army Field Artillery Detachment, Corlu, Turkey Radio Operator11th Signal Brigade, Fort Huachuca, AZ Satellite communication specialist40th Signal Bn attached to 18th Airborne Corp (Desert Shield/Desert Storm) Satellite communication specialistElectronic Proving Ground - Testing of new drones/enhanced position location systems.
Jake Rogers Skills
Jake Rogers Education Details
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Malone UniversityProject Management -
University Of Mount UnionInformation Technology
Frequently Asked Questions about Jake Rogers
What company does Jake Rogers work for?
Jake Rogers works for Spm (Formerly Soft Point Media, Inc.)
What is Jake Rogers's role at the current company?
Jake Rogers's current role is Vice President Operations.
What is Jake Rogers's email address?
Jake Rogers's email address is jr****@****bal.com
What is Jake Rogers's direct phone number?
Jake Rogers's direct phone number is +133025*****
What schools did Jake Rogers attend?
Jake Rogers attended Malone University, University Of Mount Union.
What skills is Jake Rogers known for?
Jake Rogers has skills like Management, Leadership, Managed Services, It Management, It Service Management, Itil, It Operations, Data Center, Information Technology, Service Delivery, Project Management, Virtualization.
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