I am a Lead Trainer and Salesforce Data Analyst at Avnet, a global leader in electronic components and solutions. I have a Certified ScrumMaster® (CSM®) credential and a BS in Supply Chain Management from Barrett, The Honors College, where I graduated in December of 2022.In my current role, I create and maintain a clean and accurate database of customer and prospect information in Salesforce, resulting in a 20% reduction in duplicate records and data inconsistencies. I collaborate with cross-functional teams to develop and implement data-driven strategies, resulting in a 30% increase in customer engagement and retention. I also provide in-depth analysis and reporting on key performance metrics, enabling the sales team to make informed decisions and improve overall performance. Additionally, I develop and deliver comprehensive training programs for salesforce users, resulting in a 15% increase in data accuracy and efficiency.Before joining Avnet, I was a consultant at Mobile Mini Solutions, where I assisted in providing organizational development, change management, and strategic project management services. I developed internal and external communication plans for development, testing, and training. I also analyzed system process changes to construct and implement training plans. Furthermore, I used data visualization tools such as Excel and Tableau to optimize inventory and logistics operations.I have a passion for data analysis and a mission to use it to drive positive change and innovation in various fields and industries. I am always eager to learn new skills and tools and to share my knowledge and expertise with others. I am a change champion and a trainer, leading and supporting the adoption of new processes and tools across the organization. I am also a team player, a problem solver, and a customer advocate, striving to deliver high-quality results and solutions that meet the needs and expectations of both internal and external stakeholders.