90s Jake is a high-energy, one-man rock show that will transport you back to the glory days of grunge and alternative rock. Singer/guitarist Jake Shimon puts his enduring passion for the songs he grew up loving on full display, masterfully recreating the sounds and spirit of one of rock music’s most disruptive and memorable decades. With just the right mix of emotion, attitude, and distortion, 90s Jake has quickly become one of Milwaukee’s most exciting rock tributes.From the strum of the first power chord to the echo of the last lyric, 90s Jake delivers spot-on renditions of all your (and his!) favorite 90s rock anthems. His distinctive, high-flying vocals combine with the familiar, gritty guitar riffs of the era to bring a raw intensity and authenticity to this epic collection of unforgettable songs that defined a generation. Whether a small club or a large festival crowd, audiences have come to expect nothing short of a legendary show- and they do not leave disappointed.Each adrenaline-fueled nostalgia trip is packed with a wide-range of instantly recognizable jams, from grunge kings Nirvana, Alice In Chains, Pearl Jam, and Soundgarden, to alt-rock legends Stone Temple Pilots, Bush, Smashing Pumpkins, and Weezer, plus many many more. Before you know it you’ll be singing every word and reminiscing about a time when things were a bit simpler- and a lot louder! So crank up the volume and get ready to rock!! Catch 90s Jake live at a venue near you 🙂

- Write, record and publish original music and lyrics- Sign licensing deals placing original song recordings into television shows- Organize, promote and perform in live music events working with local and regional venues and artists- Design album artwork, media kits and other promotional materials

- Assisted Venmo users with account questions and technical issues via phone, chat, and email using Zendesk and other CSR software and internal tools- Consistently led team with 70+ daily solved tickets and 92% average quality assurance score- Recognized as a top Specialist for October 2018 based on productivity and quality assurance metrics

- Conducted live, on-camera, one-on-one healthcare and treatment education sessions with patients of pain management facilities using video-conferencing technology- Assisted in creating and revising session content to ensure clear communication and full comprehension of vital healthcare information, as well as full compliance with all applicable laws- Proposed and tested updates to video-conferencing software and hardware to improve functionality and user-friendliness

- Created, edited, and developed website content- Managed online media including photo galleries, slideshows, and embedded videos- Monitored website to ensure accuracy of information and minimize errors- Vetted merchant information on campaigns in markets across the US and Canada- Ensured clear communication between team members across multiple departments

- Launched the Worcester, MA market and developed it into a top performing small to medium size market by achieving 160% of individual revenue goal, ranking in the top 20% of all salespeople- Promoted to Senior Account Executive in the first 10 months for achieving $1.3 million of gross profit- Cultivated and maintained relationships with over 300 small/medium size businesses by facilitating & strategically structuring deals to help clients reach their business objectives- Recognized by the Senior Vice President of Operations for delivering solid sales performance, excellent customer service, and detail-oriented internal operations

- Assisted potential students with finding the best options for continuing their education based on past experience and specific career goals- Explained and discussed college options in detail including programs, majors, degree levels, career paths and the benefits of enrolling in both campus-based and online and programs- Promoted to inbound call team in first month of employment after demonstrating excellent phone demeanor, call quality and overall performance- Selected as one of six advisors to join the newly created warm-transfer team to connect students directly to enrollment counselors- Elected by supervisor to the Quality Review Panel to discuss ways of improving call quality- Earned performance bonuses by achieving #1 advisor ranking and 100% call quality

- Contacted local businesses and community organizations to discuss cross-promotional opportunities- Interviewed Red Cross employees and volunteers about current programs, classes and services offered- Wrote articles for Crossroads, the monthly Red Cross newsletter, distributed both in print and online- Compiled, analyzed and summarized data from a public disaster-preparedness survey- Prepared and distributed media releases promoting upcoming Red Cross community events- Followed up with local print, radio and television news outlets regarding receipt and use of recently mailed Public Service Announcement packages

- Corresponded with customers via phone to provide account details, update account information, and recommend and explain new products and services- Achieved highest performance and efficiency rating among all department employees

- Facilitated phone conversations for deaf, hard-of-hearing and speech-disabled customers- Provided excellent customer service while using a computer/telephone interface- Maintained a tested typing speed of 60 WPM with less than 5% error

- Assisted customers via phone and email with troubleshooting software and hardware issues- Analyzed past customer emails to design an up to date list of frequent help request topics