☑ Directed IT and ERP planning and implementation of three retail acquisitions from 2018 to 2021 and three new building projects in 2022, including ERP contracts, ERP configuration, phones, networking, internet, and training. ☑ Identified weaknesses in IT infrastructure and security which lead to the proposing and deployment of Fortinet Firewalls, Barracuda email protection, Office 365 backup, Layer 3 switches, SD-WAN, KnowBe4 and Crowdstrike endpoint security, which recent results proved to be only three vulnerabilities after an external penetration test.☑ Created SQL reports within Excel and in DBxtra Reporting to deliver mission critical data to all departments and senior management, providing up-to-date inventory, sales, rental volume, traffic management, and other reports.☑ Managed all phases of implementation for two CRM deployments, settling on Salesforce as the key CRM tool.☑ Employed influential negotiation skills by continuously evaluating vendors, services, and products to lower costs and get more features, which saves the company $10k+ annually.☑ Continuously promoted positive interactions within our desktop support team and identified the need to procure a new help desk systems to assist in better documentation and support.☑ Served as the team leader on 10+ ERP improvement projects including rental overhaul and training, equipment inventory, service labor, Avalara Tax software, Cert Capture, WorldPay credit cards, and CISCO phone upgrade.☑ Volunteered to assist the Rental department when the manager quit, spending 3 months learning the system and creating new business practices, while still maintaining IT responsibilities. Recognized by VP of Sales.☑ Exemplified organizational skills by managing a budget worth $1M to include ERP, Network, Internet, Cellular, Cameras, Cyber Security, workstations, and supplies.

Brought game changing strategies that centered on consistency, efficiency, and innovation. Instituted a three-point philosophy: 1) Treat all employees as customers with 100% satisfaction as the standard. 2) There is at least three ways to solve a problem. 3) We are not just IT, WE ARE Sales, Parts, Rental, Accounting, and Service. Leader, manager, and driver for all IT projects, DMS system enhancements, and technology direction. Technologies include: CDK/PFW, SDWAN, CISCO, SQL/Excel/DBxtra Reporting, Office365, SharePoint, DropBox, SOPHOS, Carbonite, KNACK, GoFormz, FastFields, and Pipeliner CRM.Currently manage 2 employees, 190 users, and 10 locations.

Acting as the Virtual Implementation Consultant, I led key operational procedures by ensuring the coordination of multiple cross-functional tasks concerning implementation projects. My continuous improvement skills also furthered when providing regular feedback on operational concerns and project issues to key stakeholders. Through these objectives, I had consistently pinpointed and initiated revisions to the entire implementation process that reduced potential for errors.Career Highlights:☑ Earned the distinction of being chosen as the top candidate to utilize knowledge of CDK configuration and usage out of 10+ members. ☑ Successfully maintained a portfolio of 10+ companies to deliver setup support and multifaceted data migration services.

This particular role entailed the continuous accuracy for several functions, requiring me to track each process in the most efficient way. I advocated for communications as the company’s frontline ambassador for both back-office operations and front-end interactions. Senior management recognized me for ensuring optimum quality management by successfully determining issues, evaluating new releases, and recommending strategic plans which resulted in departmental improvements.Career Highlights:☑ Acknowledged as a vital team member for collaborating on 10+ projects that included Microsoft Office, Dynamics, CDK, cellular management, MobileTech/IntelliTech, new hire procedures, and computer rollout procedures.

IT Manager for a John Deere and Bobcat dealership. Hired to lead the implementation of CDK/PFW IntelliDealer as the new DMS system.Worked closely with all departments and CFO to ensure success in all areas of information technology.Responsible for Cisco Phone system and managing Verizon and Sprint cell phones.Developed reports in Crystal Reports and Data Miner.Responsible for system upgrades for all applications (PM PRO, Service Advisor, PFW), nightly and full system backups, user setup and computer maintenance.Developed Inventory Process for Parts Department.Responsible contact for all IT and building maintenance vendors.Created Intranet site and online helpdesk.Managed credit card processing system.Conducted training for the business system and Microsoft Office applications.Created IT & Building Disaster Plan and created a detailed map of building using Visio.Deployed Outlook Messenger.

Utah Business Week is one of the best weeks of the year. The week is for high school students to learn about business. It features speakers from top businesses and advisers who work with students throughout the week. While employed with Workers Compensation Fund of Utah, I was the Technology Chair and assigned to manage the logistics of Utah Business Week.For two years I participated as an adviser.

Worked with local companies in giving presentations about United Way.www.uw.org

Worked with policyholders on their workers comp insurance.This is the best place to go for service if you need workers compensation.www.wcfgroup.com

Implemented CRM software for the company. EDCU works to help companies move to Utah. Definately check them out at www.edcutah.org