Jake Austin Smith Email & Phone Number

Bedford, Nova Scotia, Canada

In this dynamic position, I play a pivotal role in shaping a vibrant community and driving operational excellence, while continuing to oversee the community management aspects.Community Management and Collaboration: - Develop and execute a comprehensive community management plan, including strategies for attracting and retaining members, fostering collaboration, and promoting the brand. - Facilitate member networking and collaboration through events, workshops, and other activities.Infrastructure and Technology: - Coordinate with vendors and service providers to ensure state-of-the-art technology, high-speed internet, and amenities that meet members' evolving needs. - Ensure the coworking space is in compliance with all relevant laws and regulations, including health and safety standards.Member Experience and Development: - Manage member onboarding, orientation, and training programs, ensuring members are equipped with the knowledge and resources needed for success. - Address member disputes and concerns professionally and timely, fostering a culture where all members feel valued and respected.Marketing and Brand Awareness: - Develop and execute marketing and promotional campaigns to attract new members and enhance brand awareness. - Manage the space's social media accounts, website, and digital channels to promote events, news, and relevant content.Data Analysis and Industry Collaboration: - Analyze member data and feedback to identify trends, gaps, and opportunities for continuous improvement. - Collaborate with other coworking space operators and industry associations to stay abreast of best practices and industry trends.Financial Management: - Develop and manage the coworking space's budget, forecasting revenue and expenses, tracking financial performance, and making recommendations for improvements.

Halifax, Nova Scotia, Canada

As the Social Media Specialist at A. Kochanoff Financial, I'm at the forefront of creating a dynamic and cohesive online presence. Working closely with Avai, the business owner, I have crafted and enhanced the company's digital footprint across multiple platforms. My responsibilities include: - Developing and executing content strategies for A. Kochanoff Financial's social media platforms (Facebook, Instagram, LinkedIn). - Creating custom graphics and writing engaging copy tailored to each platform for optimal user engagement. - Setting up and optimizing each platform to ensure a seamless user experience and consistent brand messaging. - Designing and implementing a social media strategy aimed at driving engagement and increasing brand visibility. - Managing the omnichannel presence to maintain consistent messaging and branding across all platforms.

Dartmouth, Nova Scotia, Canada

As the Social Media Specialist at Diverse Roots Therapy, I'm the creative force behind our online presence, infusing each post with captivating content and a sprinkle of queer-centric flair. I work closely with the team and have the following responsibilities: - Develops and executes content strategies for Diverse Roots Therapy's social media platforms (Facebook and Instagram) - Creates engaging and visually appealing social media content with a focus on inclusivity and diversity. - Collaborates with the team to plan and implement marketing campaigns that align with the brand's values. - Designs graphics and marketing materials to promote Diverse Roots Therapy's services and events. - Created Google review capture form to increase brand visibility and drive brand growth through testimonials/social proofing.

Halifax, Nova Scotia, Canada

As a Legal Assistant at Coastal Injury Law, I provide critical support to the lead personal injury lawyer, ensuring the smooth handling of cases and exceptional service to our clients. My responsibilities include:- Drafting witness statements, ADDs, legal correspondence, and other key documents.- Compiling and organizing medical records and other vital documentation to support cases.- Communicating with third parties, including therapists, chiropractors, and specialists, to obtain necessary documentation.- Tracking deadlines and scheduling court dates to ensure all requirements are met.- Assisting in the preparation of Exhibit Books, Books of Authorities, and other materials for mediations and trials.- Handling client intake procedures, answering client inquiries, and maintaining clear communication throughout the legal process.- Managing administrative tasks, such as maintaining accurate case files and coordinating with adjusters, courts, and opposing counsel.- Continuously building my knowledge of legal proceedings, statutes, litigation processes, and documentation standards to enhance my effectiveness.This position allows me to play a vital role in supporting the legal team while developing my knowledge of personal injury law.

Halifax, Nova Scotia, Canada

During my time working with Pagora, I focused on creating compelling and visually appealing content that not only highlights the unique services and products offered. - Strategically planned, designed, and executed social media campaigns across multiple platforms including Instagram, Facebook. - Create consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.

Halifax, Nova Scotia, Canada

Greeted clients with exceptional customer service and provided valuable, balanced solutions for individualized insurance plans by completing the following: Completed 50+ policy endorsements (vehicle additions, substitutions, deletions, and policy amendments) monthly. Customized existing insurance plans to reflect risk level per underwriting guidelines while also satisfying client expectations Researched providers and compared coverage and premiums to deliver the best possible packages to clientsServiced auto, home, life and other various insurance products to individuals and affinity groups within assigned territories using consultative techniques.In addition to these services, I offered unbiased advice on cover selections and premium plans. I also consistently achieved 5/5 star reviews on Google with customers highlighting my exceptional personability and service delivery. For a brief snapshot, refer below:

Halifax, Nova Scotia, Canada

In this role, I successfully developed client life, disability, and medical insurance plans based on demographic analysis and risk assessment processes. Advised clients on appropriate life and health insurance coverage based on needs assessment and budgetary expectationsEducated clients on the fundamentals of life insurance and the various investment vehicles available through the insurance industry, including segregated funds, indemnity funds, and universal life policy reserves.  I used multichannel marketing to generate leads and build my online reputation. Facebook, Instagram, and Twitter were the primary mediums.Organized Zoom and Microsoft team meetings to discuss company objectives with colleagues and key stakeholders.

Halifax, Nova Scotia, Canada

After two months at Primerica, I was able to form a small team (three agents) to help achieve demanding sales quotas. I exuded confidence, creativity, and authority in this role to keep my team members on track with core objectives and deadlines. Effectively managed a team of three, ensuring persuasive communication and efficient teamwork. Planned, organized, and developed a social media strategy to market Primerica’s services to target audiences and attract quality leadsHosted weekly meetings with team members on Zoom and MS Teams to strategize for the following weeksMaintained healthy communication between team members to create a healthy, communicative work environmentTracked sales reports to ensure weekly quotas were met or exceeded

Halifax, Nova Scotia, Canada

During my time as an Eastlink Sales Representative, I engaged with local residents and collected their feedback on their phone and internet services. - Acquiring a comprehensive understanding of experiential marketing techniques through active engagement in canvassing and interactive sales demonstrations. - Demonstrating a commitment to continuous learning and product knowledge by successfully completing product training classes. I actively participated in class discussions and Q&A sessions, enhancing my expertise in Eastlink's offerings. - Leveraging excellent interpersonal skills to establish and nurture customer relationships, resulting in the maintenance of a robust book of business. Building rapport with customers was a cornerstone of my approach, ensuring their satisfaction and loyalty.This experience at Eastlink enabled me to develop strong marketing and customer relationship-building skills while contributing to the company's growth and success.

Halifax, Nova Scotia, Canada

I explored my passion for social justice and world peace at this nonprofit. I was able to educate the public on pressing issues like climate change and world hunger while working to help address those issues through fundraising. Represented large-scale charities: Oxfam, UNICEF, and World Animal Protection through door-to-door marketing efforts Developed sales pitches and related training materials for colleagues and new hires at the nonprofit.Canvassed local neighbourhoods to raise awareness for global issues: climate change, world hunger, and animal abuse, to name a few.

Halifax, Nova Scotia, Canada

Planned, scheduled, and executed social media content calendars, driving engagement with the target audience. Conducted target audience research: demographics, social status, locations, desires, and consumer types. Aligned business goals with marketing initiatives, encourage conversion across digital channels and in-personWrote copy for social media posts and website updates ensuring keywords were incorporated for relevancyBoosted brand awareness by communicating with donors and forming sustainable relationshipsResponded to comments and queries on social media, ensuring the company’s reputation remained intact Communicated with key stakeholders for effective decision-making and organizational insightsTracked and monitored key performance indictors using Facebook, Instagram, Twitter, and Google Analytics dashboards.

Certificate, Business Fundamentals And Operations

College Diploma, Digital Marketing

Activities and Societies: Digital Marketing