Jake S. Email & Phone Number

Texas, United States

Carrollton, Texas, Us

• Providing exceptional customer service, addressing inquiries and resolving issues related to OsakiUSA products and services, achieving a customer satisfaction rating of 95%+.• Resolving customer issues efficiently and effectively, ensuring timely resolution and maintaining detailed records in CRM software.• Collaborate cross-functionally with technical support and product development teams to escalate and resolve complex technical issues, contributing to product enhancements and updates.

• Exceptional Customer Service:Delivered outstanding customer experiences by providing attentive and personalized service, ensuring guest satisfaction and fostering a positive dining atmosphere.• Efficient Order Management:Demonstrated strong organizational skills in accurately and efficiently managing orders, maintaining a high level of accuracy, and ensuring seamless coordination with the kitchen staff.• Effective Communication and Team Collaboration:Facilitated smooth communication between customers and kitchen staff, enhancing overall team efficiency. Collaborated seamlessly with colleagues to streamline service operations and contribute to a cohesive work environment.

• Led and supervised a dynamic team within a fast-paced restaurant environment, ensuring efficientoperations and exceptional customer experiences.• Led training sessions for new team members on customer service policies, conflict resolution, payment processing, opening/closing procedures, and order creation. Resulted in a 20% boost in customer satisfaction and a 15% reduction in order errors. • Helped provide solutions to customer's problems and deescalated high conflict situations.

Irving, Texas, Us

• Took initiative to provide quality customer service to help the customer find any equipment they were looking for and transitioned them to our sale members• Communicated with customers about broken equipment and took the initiative to fix the equipment myself• Proactively handled customer phone calls to answer any questions or resolve any problems the customer had

• Increased number of sales by 20% by delegating and prioritizing workflow to decrease the amount of time between sale and product output• Managed and trained all new employees on customer service policies, conflict resolution, payment processing, opening/closing procedures, and creating orders• Helped provide personalized solutions to unique issues to retain customer satisfaction• Communicated larger issues with the manager to ensure the best solution for the customer

• Increased customer satisfaction and returning customers by providing top quality customer service• Managed workflow operations by prioritizing tasks so that all matters were completed appropriately• Provided written and verbal instructions to new hires to troubleshoot technology or create drinks