Jake Sumner Email & Phone Number

Atlanta, Ga, Us

Columbus, Ga, Us

Responsible for leading the strategy and growth of the TSYS product suite within specific market domain through ownership of market intelligence, go-to-market positioning, and business development support. Gather usage data, client feedback and market intelligence to plan and prioritize new products and features using data-driven decisions. Currently managing the following products in both the North American and European markets: Digital Engagement Platform - provides self-service banking experiences to cardholders such as checking account balances, viewing transactions and managing their accountsCommunications Platform - provides alerting capabilities to cardholders via email and SMS such as fraud alerts and transaction notifications

Responsible for product strategy, roadmaps, requirements, and sprint planning• Increased user base to 150,000 premium users and 1.5 million total users• Added 6 new major features per year while reducing technical debt andimplementing UI/UX enhancements across English and Spanish product lines• Led 5 cross-functional teams to realize new product concepts, define requirementsand bring them to market with regular releases and product launches

Responsible for product roadmaps, data analytics and user engagement• Increased engagement, conversions and retention through implementing B2Cmarketing and pricing strategy• Launched marketing automation by implementing Infusionsoft and IBM WatsonMarketing Automation(Silverpop) and managing campaigns• Coordinated internal and external resources to implement Google Analytics,Klipfolio and Microsoft PowerBI. Delivered custom analytics reporting solutions for over 250 content partners and internal stakeholders.

Responsible for product ownership, digital marketing and customer service• Built internal software development team of 10 with Director of SoftwareDevelopment and implemented Agile methodology• Served as Product Owner by gathering requirements and ensuring features werebuilt to specifications through 12 monthly release cycles• Recruited and trained Customer Service Manager and team of 5• Increased user base by 10% through digital marketing campaigns

Responsible for content production and product specifications• Employee number 2 in growth-oriented startup environment• Guided product from concept to initial launch in first 7 months with external softwaredevelopment resources• Recruited and trained a team of 15 to produce 20,000 posts prior to product launch• Developed systems and processes that created a repository of over 100,000 totalposts from over 1000 unique authors

Peachtree Corners, Georgia, Us

• Increased revenue by aligning all digital content including website, blog, membership site, social media, podcast and email marketing / marketing automation• Produced original video content and podcast for monthly leadership training membership site and live training events ranging from 10-250 participants• Managed 3 book projects including research, writing, editing, digital publishing, physical product launch and marketing driving sales of over 20,000 units

Computer Science

B.A., English

M.Div., Theology, Leadership