Jake Tholen Email & Phone Number

United States

Provide current Comcast service subscribers with an optimized tech support experience. This involves communicating with both customers as well as agents from other departments, and supervisory staff. As a technical support agent, I would answer customer calls, and then communicate with the customer to figure out what was going on. After confirming the problem, I would use special software to make a connection between myself and customers devices and perform simple to advanced system diagnostics, and then figure how to deliver the most efficient solution in the shortest amount of time. My department was dedicated to high speed internet as well as voice(home phone) services. However, everyone would transfer calls to our department, so I was also able to become knowledgeable and able to assist customers with their services such as cable tv, mobile phones, home security services, as well as user accounts/emails/application problems.We used tools such as virtual private networks, multiple accounts across a variety of services and sites, company webmail, office applications such as word, excel, outlook. Adobe acrobat was also used as our pdf viewer for our device manuals. VoIP services/programs to manage answering / transferring phone calls. NAC Network Assessment Clients, Virtual Desktop Interfaces or Remote Desktops. ACSR / CSG Billing Software, Interactive Technical Guides, Interactive Voice Response Systems, Two-Factor Authentication Services. We also used specialty software to perform tasks such as provision modems and DVR cable boxes

52730 Camanche, Iowa

Camanche, Ia

As supervisor I was in charge of a team who's sole purpose was to fulfill all retail sales orders, large LTL sales orders, and all over-sea orders. It was my job to receive, print, and import newly added work orders via our company portal and/or email. Manage company inventory, which included our clients product inventory, as well as all of our supply inventory. Train and ensure that my team packed all orders to comply with each individual clients SLA standards. Create and develop documentation such as Order Packlists, MSDS Safety Sheets, BOLs, Carton & Packaging Labels, Warehouse Spreadsheets, etc. It was also my responsibility to prioritize work orders to ensure each one would be finished to meet any date requirements(start dates/completeion dates/cancle date/ship date/requested delivery dates/etc). Coordinate and develop professional relations with client managers, company staff, and team members. Work with upper management and company employees to further increase workflow efficiency. And much more!

52732

Clinton, Ia

TholenPC is a small locally owned computer repair shop in Clinton, IA. We specialize in providing our clients with quality IT solutions at an affordable rate. We can solve almost any problem you can throw at us involving desktop and laptop PC's, as well as networking solutions for LAN and SOHO environments.For more information on TholenPC, please visit our website. http://www.TholenPC.net/