Jake Thacker Email & Phone Number

New York, Ny, Us

As someone who is a creative storyteller at heart, but also with a head for strategy and the discipline to handle execution, I am excited to move into a role to help ShopRunner boldly meet the moment of our consumer value transformation. I am part of an exciting move of taking social in-house to help and lead ShopRunner toward a social-first approach that transitions our socials' touchpoints to top-of-funnel brand awareness and grow them into revenue generating channels.I act as both a strategist and on-camera spokesperson, creating cutting-edge content both behind and in front of the camera. This role collaborates across several disciplines in order to develop and execute ShopRunner’s social strategy by working with stakeholders from design, brand, legal, partner marketing, consumer marketing, and product marketing, etc.Check me out on @shoprunner on both TikTok and Instagram...for now!

As ShopRunner continues to fuse further into the Dataworks and FedEx portfolio, my title is changing as my team moves into the official Dataworks organization by spearheading Go-to-Market (GTM) initiatives across 8+ product workstreams within e-commerce and supply chain technologies, poised for launch and commercialization to both B2B and B2C audiences. - Formulate comprehensive strategies and deliverables to empower Sales and Partner Success Enablement sessions, fostering efficient collaboration and alignment. - Collaborate with Product and Operations teams to operationalize essential processes, ensuring seamless onboarding and support capacities for the Alpha, Beta, and GA phases of product rollouts. - Orchestrate construction and continuous assessment of product and channel-specific Sales Journey Maps, collaborating with Finance and Legal teams to streamline commercialization strategies within the market.

Chicago, Illinois, Us

In this role, I work as a GTM enablement project manager to roll out ShopRunner’s GTM strategy to improve the ability of cross-functional teams to strategically empower the business. - Track and coordinate processes and requirements for our GTM strategy- Collaborate with the Product team on roadmaps for new product initiatives- Manage project blockers within GTM and identify cross-functional stakeholders required for resolution- Manage all GTM development work streams within our Product Development Lifecycle tooling- Report on status of GTM progress within individual work streams

Chicago, Illinois, Us

In my role, I work on our MaaS product (Marketplace as a Service), and am the entry point for retailers throughout their onboarding phase. The role is quite expansive, but my main focus in on the following:- Act as the primary technical liaison and project manager across all integration activities throughout the implementation effort, tracking and coordinating client engagement activity along the way- Provide technical development support and provide guidance to the client during testing and pre-launch activities- Guide partners and developers through our business processes, workflow modifications, and reporting systems- Do everything I can to make it easy for our partners to launch quickly and painlessly- Establish and document scalable, repeatable processes for future integration projects

San Jose, Ca, Us

As a founding member of the Floating Customer Success Manager (FCSM) team, I am responsible for maintaining high levels of customer service and satisfaction on behalf of Mid-Market and Large Enterprise Customer Success Managers during extended Out of Office periods.In the role, I focus on building relationships with different sets of merchants, at various stages of development and in widely different industries, who have different servicing requirements.As an FCSM, I need to regularly and seamlessly step into the acting CSM role to handle discussions with merchants regarding their business, growth strategies, and recommendations for how PayPal can partner to help the merchant meet business objectives.

Chicago, Il, Us

UPDATE: Was recently awarded by the Braintree Support organization and promoted during February 2021 rewards discussion a level increase and title change to become the first Senior SMB Account Advisor and take yet a further, more foundational role with the team as it has grown and evolved. I had to respectfully pass on the promotion, however, due to a different internal promotion and team I will be moving to in March 2021.Hired as a founding member of this new team to work with Braintree's impressive book of merchants who fall within the small-medium business category to provide expert guidance and insight into payments, processing, and all things Braintree by thinking strategically and holistically about a merchant’s individual needs. This role has a specific focus on advising merchants on products and features, including PayPal, Hyperwallet, Venmo, Account Updater, Fraud Tools, new lines of business, and more to help improve and grow their businesses.

Chicago, Il, Us

My role centers around offering Braintree’s white-glove service experience to merchants via phone and email, by crafting unscripted, customized solutions that are as creative as our merchants’ business ideas. Having gone through comprehensive training on Braintree’s products and technical integration methods, I’m happy to play a pivotal role in supporting and maintaining the day-to-day operations of Braintree’s diverse customer base.

Since joining Togs’ team in 2017, I’ve become heavily involved in both its online and brick and mortar operations. I started solely as a fashion photographer, and quickly advanced to styling photoshoots, designing graphic elements for the website, running Instagram marketing tactics, and assisting with the buying for both in-store and online operations. Prior to working with Togs (based in Omaha, NE), I had planned to relocate to Chicago, but I continue to work remotely for Togs. A summary of some of my roles and responsibilities with the company are as follows: - Manage and coordinate photoshoots where I styled, photographed, and edited both fashion product shots and lifestyle/lookbook imagery for the website and social media platforms- Began assisting with the buying process for both the website and the brick and mortar store- Traveled to LA in June 2017 where I assisted with the buying process at market and then coordinating styling and photography efforts while in the LA area- Took over management of the Instagram (the largest sales driver for the company) including writing all copy, determining best times to post, and creating Instagram stories to boost sales- Learned the website’s backend system and assist with adding product to the site, including writing product descriptions- Traveled to Las Vegas in August 2017 to assist with buying at the Magic, Platform, and Project markets- Spearheaded a project to make Instagram and the online store to connect so that customers can purchase directly from Togs’ Instagram feed

I've had over 5 years' work experience in business strategy and communication management.A key aspect of user experience is saying the right things to the right people. I developed my communication expertise by studying public relations and communications and working in various roles centered around marketing, advertising, and public relations.Through my communication background, I am able to understand users' needs and effectively articulate a defined set of objectives, strategies, and plans for optimal productivity and success.

What happens when young professionals with a desire for creativity, problem solving, and collective experience in dozens of fields get together to start a business? OMA Inc. was launched to find that answer. In my role as creative analyst, I researched holes in the market and budding opportunities to dive into that matched our team's competitive advantages.OMA Inc.'s endeavors led to the formation of KOVUS, where I currently work as a User Experience Specialist.

Omaha, Nebraska, Us

- Taught two sections of the course Journalism 3500: Publication Design and Graphics- Assisted with the lecture component of the class- Held office hours and grading times- Instructed students on the concepts of graphic design- Introduced students to Adobe Creative Suite programs such as InDesign, Photoshop and Illustrator

- Assisted in establishing social media presence- Assisted in reorganized and rewriting the company's entire website- Managed public relations- Handled client relations issues- Organized and assisted with special events- Redesigned & edited employee handbook- Interviewed/hired/trained employees- Organized product presentations for employees