Jake Redden, Dhsc, Mha, Mph, Fache ஃ Email & Phone Number

St. Louis, Mo, Us

Greater Boston

As the Senior Executive Consultant -Interim Leadership Coach, I undertake interim and temporary assignments covering the medical centers operations, flow, and quality management portfolio. As a leading expert in High Reliability Operations (HRO), I specialize in setting up empowered departments and leaders that are able to create breakthrough results in performance, outcomes, and financial measures. Normally responsible for planning, administration, and monitoring, to include the consistent readiness of quality management, regulatory requirements, and process-improvement initiatives. Tasked with: • Turning Quality Departments in varying states of excellence around, focused on identifying and implementing unique and varied initiatives aimed at improving patient care quality, experience, and financial wellness.• Serving as a strong medical staff partner, able to peel-back long-ingrained culture barriers driving up physician’s engagement in driving the organizations quality and operational agenda. • Targeting trust and sustainability with other executive and clinical leaders, facilitate continuous improvement programs throughout the organization and helping develop a culture of continuous improvement and excellence.• Collaborating with other executives and engaging with leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability.• Taking a clinical leadership role in evaluating care delivery and developing the infrastructure for improvement; and• Strengthening the data and information capabilities of the organization and championing a data-driven environment

New Jersey, United States

he Master of Health Administration at the Bloustein School provides students with an interdisciplinary education focused on improving healthcare, health systems, and policy. While you’ll have the same rigorous training in economics, law, ethics, leadership and other disciplines that you’d get in an MBA curriculum, the Rutgers MHA is specifically tailored to the healthcare sector.

Baltimore, Maryland Area

UMGC is nationally recognized as a leader in graduate healthcare programs. The health care administration program is designed to develop leaders to manage complex organizations that serve diverse individual and community needs. In this program, students gain the expert knowledge, management skills, and strong professional development needed to maximize potential in this era of rapid healthcare transformation.•Facilitated classroom learning while developing training objectives and measurable goals in Masters of Healthcare Administration, Graduate Program. •Established clear and measurable instructional goals for styles of leadership, healthcare change, policy development, healthcare quality, and organizational development.

Dallas, Texas, United States

Serves as a member of the Advisory Board at Medical PDQ, based in Dallas, which provides a Patent Pending, HIPAA-compliant platform to create your clinical/surgical calendars with details, create medical teams and bridge the communication gap of daily tasks and eliminates the complexity of communicating and scheduling - providing a simple solution platform to increase your practice's profitability.

Serves as a member of the Advisory Board at PristaCorp, based in Austin, which provides a highly distinctive SaaS-model application presenting clinical performance metrics for hospitals. The use of the online ActionCue® Clinical Intelligence application ultimately supports the protection of hospitals’ revenue and higher reimbursements that are conditioned on quality of care.

Minnesota, United States

Marquette, Mi

A 307-bed regional and specialty care hospital, provides care in 65 specialties and subspecialties. More than 200 doctors and 1,800 employees deliver care for approximately 9K inpatients and more than 350K outpatients per year.•Responsible for designing, planning, and implementing performance improvement systems that integrate quality practices throughout the organization.•Partnered with the Chief Medical Officer in developing an integrated provider partnership for quality improvement and growth across service lines. •Partnered with the Chief of Staff in redesigning the Medical Staff model, Medical Staff department structure, and governance of Medical Staff, credentialing, peer review, and M&M review. •Oversaw the organizations Patient Safety, Quality management, and Infection Control departments. •Consulted with the administrative team, department managers, and other staff on day-to-day operations, patient flow, and quality issues•Oversaw, developed, and implemented quality improvement programs designed to keep the organizations’ facilities in a state of readiness for various licensing and accrediting bodies to include: The Joint Commission (TJC), Centers for Medicare & Medical Services (CMS), and other federal and state organizations.

Greater Philadelphia Area

A children's hospital treating orthopaedic, spinal injury, as well as a host of orthopaedic and neuromusculoskeletal disorders, and diseases at the hospital and across five outpatient clinics.•Provided oversight and governance over the developing policy, providing for necessary resources, including long term capital expenditures. •Appointed and monitored medical staff, assuring that quality and equal level of care was provided. •Defined the role of the health system, while providing institutional planning and approving an annual operating budget.

Washington D.C. Metro Area

Led by the opportunity to work for the Surgeon General, overseeing the 63K medical personnel, 16 hospitals, 2 medical centers, 9 clinics, 2 hospital ships, and 3 dental battalions, providing world class care, anytime, anywhere. •Provided oversight and governance over the day-to-day strategic management activities. •Managed health system operations, organizational development, strategic growth, executive management, and coaching on matters related to clinical operations, and overseeing performance improvement throughout Navy Medicine. •Coordinated the development of new global strategic plan including the deployment of strategic initiatives across all medical facilities with a framework supporting a lean culture driving improvements to health outcomes, readiness, and value.

Washington D.C. Metro Area

System Strategic Leader (02/2014-10/2015)Large system of five hospitals with 500K emergency visits, 1,800 hospital beds, 4700 physicians, 18K employees, and a Net operating revenue of $2.6M ranking at the top of U.S. News & World Report’s list of the region’s best hospitals. The Inova Medical Group (IMG) Outpatient services consist of 150 physicians in 22 primary care locations 24 specialty clinics. •Served as the management/program leader and facilitator for planning, continuous improvement of operations, resolving critical problems concerning operational, budget, and patient flow or staff, in both inpatient and outpatient service lines. •Coordinated Thedacare strategic deployment program (True North) and Lean performance improvement projects at the system level in addition to leading priority projects in patient financial services; primary care, women’s and children’s outpatient services, mental health service lines, sports medicine, radiology, orthopedics, and neurosurgery. Major Accomplishments:•Improved clinical flow by 28% resulting in increased slot availability.•Improved call center capacity, phone tree entrapment, and customer satisfaction.•Reduced Billing WIP 3.9 to 2.4 days; Follow-up WIP from 4.8 to 1.8 days.•Reduced A/R from 49 to 42 days.•Reduced denials write-off as a percentage of GPR from .90 to .52.

Washington D.C. Metro Area

Implemented and managed the patient safety, infection control and quality improvement activities for Inova's flagship hospital, an 833-bed, nationally recognized regional medical center and Level I trauma center.•Lead coordinator for organizational transition to a High Reliability Organization model.•Managed the regulatory and Joint Commission readiness activities and facilitated announced/ unannounced TJC/ Regulator visits.•Lead substantial improvements to CLABSI, CAUTI, VATs, and other Infection Prevention efforts across the organization using High Performance Management.

Des Moines, Iowa Area

Government general medical, surgical, and Neurophychiatric hospital, and long-term care center with 255 beds in an organized labor/ Union work environment. •Tasked to establish a system of care that provides consistent, well coordinated, and desirable patient outcomes by improving clinical effectiveness, reducing waste, streamlining clinical processes to ensure high reliability of care throughout the system.•Worked with organized labor and handled union negotiations required for system changes and work area redesign.

Des Moines, Iowa Area

Project manager of complex systems associated with facilities and services required for high reliability commercial aviation navigation to assure a reliable, safe, and smooth flow of operations. •Principal specialist in the development of the safety reporting program.•National leader in Safety Culture, Human Factors engineering, and Just Culture implementation.

•Re-designed & constructed new training infrastructure•Created a networked training group, and virtual resource training capabilities. •Assisted personnel in investigating and analyzing contractor facilities, systems for improvement opportunities. Consulted directly with managers and Specialists to scope improvement project needs and too follow-up on the effectiveness of solutions. Considered successful in leveraging workplace culture to adopt new technologies & concepts while overcoming employee objections and obstacles.

•Health services department alt-administrator onboard a nuclear-powered navel combat vessel. •Provided assessment and treatment for medical, dental illness, and injury for all crew members, and embarked personal, both afloat and in-port as the primary care coordinator of approx. 175 service members.•Provided oversight of budgetary and fiscal matters, patient care, quality management, and laboratory and pharmacy operations.

Doctor, Health Sciences, Dhsc., Leadership And Organizational Behavior.

M.H.A., M.P.H., Hospital Administration, Public Health

B.A.S., Management

Activities and Societies: University of Iowa Veterans Club

B.A., Business Management

A.A.S., Computer Networking, A+ Programing