👉 Book a no-obligation strategy consultation: https://koalendar.com/e/meet-with-shift**Grow organically by finding the ideal intersection between business value and customer need.**If you are:❌ Struggling to get teams to deliver with quality, *on time*❌ Experiencing slowed growth, or are resting on “we’ve always done it that way”❌ Seeing weak customer sentiment❌ Fighting silos that don't collaborate and ultimately triplicate effort❌ Stuck in “pet project” prioritization❌ Imitating competitors rather than innovatingHow we’ve helped:💡 LEAD HEALTHCARE INNOVATIONDeveloped new business model in two pilot clinics, resulting in 388% increased enrollment growth in an 8-week period, 97 net promoter score, and market saturation at 9 clinics. 🌿 DROVE STRATEGIC ALIGNMENTPrioritized over 100 opportunities for a bank chain against customer/business value and feasibility. Ultimately 5-10 initiatives were prioritized per quarter, resulting in leadership alignment, better on-time performance, and reduced cost.💰 REALLOCATED STRATEGIC PROJECT FUNDINGRedirected 70% of a 14 million dollar budget away from over-served, low-value areas to valuable customer-centered growth areas.🧩 TARGETED OPPORTUNITIES IN NEW MARKETSFacilitated financial services leaders through an innovation process to identify and frame the highest priority problem areas. 100s of future-state ideas were created, ultimately selecting 23 for in-market testing.🚚 CREATED AN ONGOING ASSESSMENT FRAMEWORKMapped the customer/partner experience for an international logistics provider, identifying 55 key interactions and prioritizing 7 high-friction zones of interest.🗺️ MAPPED SERVICE ISSUES/OPPORTUNITIESAssessed the current state of experience for a health supplement business and identified 40 key opportunities to regain waning market share, and reduce competitive pressures.We help you:✔️ Frame the problems & opportunities that your business is facing from the “outside-in”✔️ Prioritize greatest areas of value by finding the intersection of customer/business value & feasibility✔️ Design human experiences that deliver end-to-end value to the customer, employee, & business✔️ Enable teams to execute the vision through visual communication✔️ Improve internal skill sets through collaboration, mentorship & training optionsWe’d love to connect on a brief discovery call and offer a complimentary strategy consultation on your organization’s overall human-centered preparedness.👉 Book a consultation here: https://koalendar.com/e/meet-with-shift
Listed skills include User Experience, Information Architecture, Usability Testing, Interaction Design, and 46 others.
