Jake Truemper

Jake Truemper Email and Phone Number

🎯 I help businesses create human-centered strategies that boost revenue, enhance customer/workforce experiences, and improve decision-making, leading to more organically healthy business ecosystems. @ Shift
st. louis, missouri, united states
Jake Truemper's Location
Greater St. Louis, United States
Jake Truemper's Contact Details

Jake Truemper personal email

About Jake Truemper

👉 Book a no-obligation strategy consultation: https://koalendar.com/e/meet-with-shift**Grow organically by finding the ideal intersection between business value and customer need.**If you are:❌ Struggling to get teams to deliver with quality, *on time*❌ Experiencing slowed growth, or are resting on “we’ve always done it that way”❌ Seeing weak customer sentiment❌ Fighting silos that don't collaborate and ultimately triplicate effort❌ Stuck in “pet project” prioritization❌ Imitating competitors rather than innovatingHow we’ve helped:💡 LEAD HEALTHCARE INNOVATIONDeveloped new business model in two pilot clinics, resulting in 388% increased enrollment growth in an 8-week period, 97 net promoter score, and market saturation at 9 clinics. 🌿 DROVE STRATEGIC ALIGNMENTPrioritized over 100 opportunities for a bank chain against customer/business value and feasibility. Ultimately 5-10 initiatives were prioritized per quarter, resulting in leadership alignment, better on-time performance, and reduced cost.💰 REALLOCATED STRATEGIC PROJECT FUNDINGRedirected 70% of a 14 million dollar budget away from over-served, low-value areas to valuable customer-centered growth areas.🧩 TARGETED OPPORTUNITIES IN NEW MARKETSFacilitated financial services leaders through an innovation process to identify and frame the highest priority problem areas. 100s of future-state ideas were created, ultimately selecting 23 for in-market testing.🚚 CREATED AN ONGOING ASSESSMENT FRAMEWORKMapped the customer/partner experience for an international logistics provider, identifying 55 key interactions and prioritizing 7 high-friction zones of interest.🗺️ MAPPED SERVICE ISSUES/OPPORTUNITIESAssessed the current state of experience for a health supplement business and identified 40 key opportunities to regain waning market share, and reduce competitive pressures.We help you:✔️ Frame the problems & opportunities that your business is facing from the “outside-in”✔️ Prioritize greatest areas of value by finding the intersection of customer/business value & feasibility✔️ Design human experiences that deliver end-to-end value to the customer, employee, & business✔️ Enable teams to execute the vision through visual communication✔️ Improve internal skill sets through collaboration, mentorship & training optionsWe’d love to connect on a brief discovery call and offer a complimentary strategy consultation on your organization’s overall human-centered preparedness.👉 Book a consultation here: https://koalendar.com/e/meet-with-shift

Jake Truemper's Current Company Details
Shift

Shift

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🎯 I help businesses create human-centered strategies that boost revenue, enhance customer/workforce experiences, and improve decision-making, leading to more organically healthy business ecosystems.
st. louis, missouri, united states
Website:
shiftstl.com
Employees:
11
Jake Truemper Work Experience Details
  • Shift
    Founder, Cognitive Design
    Shift Nov 2017 - Present
    Greater St. Louis Area
    Shift is an innovation consultancy that helps organizations navigate complex systems to find the intersection between business value and human need. We work with companies large and small to identify the right opportunities for transformation, and drive to the best possible solution. We apply our human-centered methodology in four key areas:- Human-Centered Business Strategy- Ecosystem/Service Design- Digital Product Strategy- Training & CoachingOur work is influenced not only by traditional human-centered methodologies like Design Thinking and User-Centered Design, but also by Six-Sigma, Systems Thinking, Service Design, and other tactics that provide measurable outcomes and help to activate across broad ecosystems.Future-proof your business with Shift!👉 Book a complimentary consultation here: https://bit.ly/3KOL3x1
  • Maryville University Of Saint Louis
    Adjunct Professor
    Maryville University Of Saint Louis Aug 2019 - Aug 2021
    Greater St. Louis Area
    Educating has long been a passion of mine, and is something that has been woven throughout my career. In addition to my day job I taught a Human-Centered Design course at Maryville University part time.
  • Xperiencelab
    Practice Director, Experience Design
    Xperiencelab Oct 2014 - Nov 2017
    Greater St. Louis Area
    At XperienceLab I managed the Experience Design practice, one of the two practices of the firm. That entailed developing our methodology, managing and growing team members, as well as delivering high-level Human-Centered Strategy and Design for our clients.
  • Admci
    Instructor For The School Of Digital Craftsmanship
    Admci Jun 2013 - Jan 2015
    Greater St. Louis Area
    The "School of Digital Craftsmanship" was a startup trade school intended to make human-centered education more accessible, and more applicable for those interested in entering the field. In this role I was instructor for our St. Louis branch.
  • Manifest
    Director Of User Experience (St. Louis)
    Manifest Jul 2011 - Oct 2014
    Greater St. Louis Area
    At Manifest (previously called 4ORCE before acquisition) I was charged to build a User Experience team within the organization. In that role I managed the education and growth of all my team members, as well as directed UX strategy, design, and research initiatives.
  • Perficient
    Lead User Experience Consultant
    Perficient Nov 2009 - Jul 2011
    Greater St. Louis
    In my second stint with Perficient I primarily lead larger Experience Design initiatives, but also delivered Human-Centered Design outcomes as a consultant on a regular basis.
  • Freelance Consultant
    Experience Consultant
    Freelance Consultant Mar 2009 - Jan 2010
    Greater St. Louis Area
    As an independent consultant I applied my skills in UX strategy, design, and research for Lender Processing Services, Cars.com, and other businesses.
  • Lender Processing Services, Inc. (Lps)
    Human-Centered Consultant
    Lender Processing Services, Inc. (Lps) Mar 2009 - Aug 2009
    Greater San Diego Area
    As an independent HCD consultant I consulted with Lender Processing Services (now Black Knight, Inc.) to define, design and evaluate a new application oriented around the prevention of loan fraud.
  • Perficient
    Senior User Experience Consultant
    Perficient Dec 2006 - Mar 2009
    In my first stint with Perficient I contributed to and lead User Experience consulting engagements. Primary deliverables included product definition, user research, as well as ideation and rapid prototyping.
  • Laboratory For Information Technology Evaluation
    Lab Manager
    Laboratory For Information Technology Evaluation Sep 2005 - Dec 2006
    As a lab manager I planned and conducted usability testing, performed analysis, and reported findings.
  • Engage Software
    Web Designer
    Engage Software Jun 2002 - Sep 2004
    At Engage I designed and developed websites using CSS, HTML, and various creative suites. I also performed QA and assisted with user testing.

Jake Truemper Skills

User Experience Information Architecture Usability Testing Interaction Design User Centered Design User Experience Design User Interface Design Human Computer Interaction Service Design Axure Rp Contextual Inquiry Heuristic Evaluation Wireframes Axure Wire Framing Persona Customer Experience Content Strategy Card Sorting Prototype User Interface Experience Design Information Design Mobile Design Paper Prototyping Rapid Prototyping Leadership Microsoft Office User Scenarios Heuristic Analysis Prototyping Task Analysis Site Maps Visual Design Ethnography Ux Strategy Accessibility Business Planning Storyboarding Change Management Lean Thinking Innovation Management Business Process Improvement Customer Segmentation Strategy User Modeling Business Development Customer Experience Strategy Business Strategy Visual Thinking Design Thinking

Jake Truemper Education Details

Frequently Asked Questions about Jake Truemper

What company does Jake Truemper work for?

Jake Truemper works for Shift

What is Jake Truemper's role at the current company?

Jake Truemper's current role is 🎯 I help businesses create human-centered strategies that boost revenue, enhance customer/workforce experiences, and improve decision-making, leading to more organically healthy business ecosystems..

What is Jake Truemper's email address?

Jake Truemper's email address is jt****@****lle.edu

What schools did Jake Truemper attend?

Jake Truemper attended University Of Missouri-Rolla, University Of Missouri-Rolla.

What skills is Jake Truemper known for?

Jake Truemper has skills like User Experience, Information Architecture, Usability Testing, Interaction Design, User Centered Design, User Experience Design, User Interface Design, Human Computer Interaction, Service Design, Axure Rp, Contextual Inquiry, Heuristic Evaluation.

Who are Jake Truemper's colleagues?

Jake Truemper's colleagues are Lai-Ann Dumalag, Michael John Labrador, Rexhija Fazlia, Caroline Watson, Anatoly K., Chidananda Rout, Surajit Debbar A.

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