Presales Solutions Architect covering Dell Technologies’ Data Center Portfolio, supporting US Army clientele throughout US. · Acted as Customer-Facing Technical Resource for Sales team covering US Army customers throughout Continental US. · Responsible for in-depth knowledge (300-level) of entire Dell Technologies portfolio, including PowerEdge servers, Networking, SAN/NAS/Block Storage appliances, Backup solutions, and more· Led customer meetings regarding emerging and upcoming technologies, and helped facilitate reach-back into product development groups for more detailed information· Aided in system/solution design for multiple Enterprise IT upgrades and overhauls, including VDI, VMware Cloud Foundation (VCF), and Mission Application upgrades into virtualized infrastructure

· Lead IT Systems Engineer on several high-visibility IT DR/COOP projects, leading team of 7 engineers across various disciplines (e.g. Storage, Networks, NetSec, IT Systems, VDI) through requirements development, design, and implementation phases of project. Focused on high availability/fault tolerance of systems and services as well as resiliency across geographically-separated data centers to meet updated mission/DoD requirements· Senior Cybersecurity Engineer for multiple projects across European AoR, providing 2nd/3rd tier support for several Cybersecurity Admins in the field including ACAS/Nessus support, STIG assistance, and Policy/Procedural documentation for RMF compliance· Principal Engineer for various Engineering, Simulation, and Testing Lab environments, providing lab/development enclaves for various projects and allowing for software and hardware testing in siloed environments, including multiple copies of same system for various integration testing· Developed In-House Microsoft Message Queue monitoring tool using C#, gathering data from MSMQ queues and writing to MS SQL database for tracking and visualization to monitor performance of mission-critical physical security application· Aided in development of PowerShell scripts and modules, including script to pull weather data from NOAA via API, and insert into ArcGIS Geo-Spatial database for weather visualization over GIS mapping data· Gained in-depth experience with various hardware/software platforms including Cisco Switches/Routers, Cisco, HP, and IBM Blade Chassis/Storage (Cisco UCS, IBM Flex, IBM StorWize, HP c7000 Chassis, HP MSA Storage), Microsoft (Windows Server 2008 R2 through 2019, Active Directory/DNS, DHCP, SQL 2008-2019 with Failover Clustering and AlwaysOn Availability Groups, WDS, MDT, and SCCM), VMware vSphere 5.5-7.0, Hyper-Converged Infrastructure (HCI) deployments (Cisco HyperFlex, Dell VxRail, and Nutanix), and Monitoring Systems (Nagios, Icinga, Observium, NetCrunch and SCOM)

· Install, Configure, and Administer over 100 physical and virtual servers running Windows Server 2008, Server 2008 R2, Server 2012, Mac OS X Server, and various distributions of Linux· Architect and Construct Microsoft SQL Server-based Inventory System with Web Front End· Design, Plan, Implement, and Maintain department SharePoint 2013–based document repository, project management portal, and documentation wiki for team· Design, Engineer, and Maintain Nagios/SCOM monitoring and MS SC Data Protection Manager backup solutions· Administer VMWare ESXi cluster and associated subparts (e.g. storage, networking, etc.)· Configure and maintain Active Directory infrastructure for College of T&C· Administer storage solutions using Hardware and Software RAID, plus NAS and SAN solutions· Support and work with end-users to resolve problems, issues, and conflicts with T&C Infrastructure· Enforce procedures and policies to ensure availability, reliability, stability, and scalability of IT Systems· Assist in securing any and all IT Infrastructure used by College of T&C, including Faculty/Staff computers, Computer Labs, Server infrastructure, and Network infrastructure

· Lead team of 7 Support Technicians for University’s IT Help Desk, providing internal Level 2 support· Dealt heavily with customer interaction and relations through phones, online chats, and interpersonalcommunication, having an average survey score of 9.4 out of 10 over 296 surveys.· Deliver prompt and accurate technical assistance to the students and employees of Utah Valley University.· Troubleshoot networking issues related to TCP/IP.· Assist full-time technicians with tasks, such as re-imaging and networking computers and printers· Troubleshoot and support basic hardware and software issues in both Windows and Mac OS X.· Resolve issues pertaining to UVLink Student Portal, Blackboard, Canvas, and Banner INB, as well as Microsoft Office, Exchange, SharePoint, and other applications· Aided in test phase of Microsoft Lync Unified Communications system on campus, working closely with Active