Jake Wacker Email & Phone Number

Sterling, VA

Sterling, Virginia, United States

• Manages day-to-day office operations, including scheduling appointments, dispatching technicians, and handling customer inquiries.
• Oversees billing, invoicing, and payment processing, ensuring timely follow-ups on outstanding accounts.
• Coordinates inventory, order supplies, and maintain vendor relationships to ensure smooth business operations.
• Provides general administrative support, including data entry, filing, and assisting with basic accounting tasks.
• Fosters a positive customer experience by addressing concerns, managing service appointments, and maintaining accurate records.

Richmond, Virginia

• US Army Aviation and Intelligence Major within the Virginia National Guard conducting planning, operations, liaison activities, and SME support.
• Conducts strategic and tactical division-level aviation and intelligence operations for deliberate and dynamic efforts supporting state and federal missions.
• Assists in the planning cycle, up to the Top Secret level, for operations supporting the Virginia National Guard's domestic and civil support operations.
• Operates as an aviation and intelligence liaison to international Army, Navy, and Air Force infantry, artillery, and other entities to consult on best practices and coordinate efforts.
• Composes, reviews, and publishes warning, operations, and fragmentary orders to provide directives, direction, intent, and desired end state for all subordinate units directly supporting The Adjustment General (TAG).

Washington DC

• Account Manager and Program Manager for all SMX Federal law enforcement agency programs delivering software solutions in support of client needs
• Manages four contracts totaling in excess of $12mil of annual services revenue and 43 personnel
• Builds and maintains client relations to build trust and confidence and ensure complete and proper delivery
• Manages enterprise business intelligence and data analytics program, ensuring successful delivery of complex solutions to assist in decision-making
• Manages multiple delivery teams with competing priorities, effectively balancing team workloads to align with client vision
• Responsible for delivery team staffing, to include hiring, firing, training, and subcontracts necessary support to achieve delivery success

Washington D.C. Metro Area

• Senior IT Project Manager delivering software-defined solutions within the federal division of VMware's Project Management Office.
• Delivers multifaceted cloud, infrastructure, software defines data center, mobility, and virtualization solutions for large enterprise clients and federal agencies such as the DOS, DOE, AO Courts, and HUD on time.
• Governs complex, remote projects at $2M+ in annual professional services revenue for both federal and civilian customers maintaining a customer satisfaction rating of 95%.
• Leverages new technologies, adapting delivery methods, and crafting individualized scopes based on customer requirements, needs, and environments.
• Appointed the SME for the Delivery Team on SKU services execution, timesheet manipulation and organization, and access to delivery materials.
• Supplies project status reports capturing progress, projected profitability, forecasted hours, and potential risks with educated recommendations to mitigate issues and ensure optimal results.

Fort Belvoir, VA

• Intelligence and Security Command operations analyst and planning officer within aerial intelligence, surveillance, and reconnaissance division operations staff section.
• Served as an Aviation and Intelligence subject matter expert, planning and executing complex aerial intelligence missions while reporting directly to the Commanding General.
• Coordinated and monitored global deployments for aviation and intelligence missions throughout seven countries for 800+ personnel and 45 aircraft.
• Spearheaded the upgrade and new capability development programs for numerous surveillance and reconnaissance platforms in order to maintain battlefield prowess over enemy forces.

• Pilot flying operations state-side and deployed for both planes and helicopters
• Commercial, multi-engine rotary and fixed-wing pilot qualified on a variety of aircraft and systems
• 1310 total hours, 690 fixed-wing, 620 rotary-wing, 430 combat, 136 Pilot In Command
• Zero accidents throughout entire flying career

Bagram Airfield, Afghanistan

• Assistant battalion operations officer for a forward deployed aerial intelligence organization in excess of 800 personnel and 45 aircraft overseeing all operations and ensuring proper execution
• Directed the 24/7 operations for eight manned and unmanned detachments performing, SIGINT, COMINT, Full Motion Video (FMV), GEOINT, and MASINT missions.

FT Hood, TX

• Senior manager of an MQ-5B Hunter unmanned aircraft system organization comprised of 65 Soldiers, five Department of the Army Civilians, and 10 Contractors directly responsible for Soldier morale, welfare, and.
• Deployed four detachments performing two distinctly different missions in excess of six months each.
• Managed over $1.3 million of equipment and materials and maintained an operational readiness rate over 97% while transitioning company from four Hunter systems to twelve MQ-1C Gray Eagle systems.
• Achieved an Operational Readiness Rate of over 97% while transitioning the company from four Hunter systems to 12 MQ-1C Gray Eagle systems.

Bagram Airfield, Afghanistan/FT Hood, TX

• Aviation Liaison Officer to an Armor organization with over 3,000 personnel providing aviation expertise, coordination, and airspace coordination.
• Supervised a team of eight and functioned as the Aviation Liaison Officer to an Armor Brigade offering aviation and airspace expertise and oversight.
• Coordinated over 100 air movements for more than 57 tons of equipment and 700+ people.

FT Huachuca, AZ

• Student of the Army’s MICCC outside normal functional area learning leadership skills and intelligence knowledge.
• Graduated top 10% of class outside of assigned aviation military job description thus becoming All Source Intelligence Aviation Officer.
• Gained education on GEOINT, MASINT, SIGINT, COMINT, HUMINT, and intelligence operations.

FOB Wolverine, Afghanistan/FT Campbell, KY

• Assistant commander for a Blackhawk helicopter maintenance organization within the 101st Airborne Division.
• Functioned as the Assistant Commander within the 101st Airborne Division, acting as the Commander in his absences and managed all personnel actions and maintenance program for a unit of 110 soldiers.
• Consistently attained an Operational Readiness Rate of 90% surpassing the DoD standard of 75% while supervising aviation operations for 30 battalion UH-60 Blackhawk Helicopters.

FOB Wolverine, Afghanistan/FT Campbell, KY

• Assistant operations officer for a helicopter battalion planning and executing multi airframe and multinational deployment and garrison operations.
• Planned and briefed strategic-level troop insertions, resupplies, and personnel transport missions both forward deployed and state-side, gaining approval directly from General Officer leadership.
• Coordinated and liaised with foreign forces and agencies to include Lithuanian Special Forces, Romanian Army, U.S. Navy SEALs, and U.S. Army Special Forces.

Camp Humphrey, Korea

• Manager of a helicopter organization conducting personnel movement and general support operations.
• Directly responsible for a UH-60 Blackhawk organization of 12 personnel to include Officers, Warrant Officers, and Enlisted with over $50 million worth of equipment.
• Managed all platoon training, schedules, personnel actions, maintenance, and evaluations.

FT Rucker, Alabama

• Flight school student in the Army's pilot training program, earning a qualification in both the TH-67 Bell Jet Ranger and UH-60A Blackhawk helicopters.
• Performed duties as a student passing sub courses within Army Flight School to include Basic Officer Leader's Course (BOLC) III, Helicopter Over-Water Survival Training (HOST), Survive, Evade, Resist, Escape (SERE).
• Received superior marks in the leadership discipline.

Bachelor Of Science (B.S.), Aerospace Studies

Activities and Societies: ROTCThe Embry-Riddle Aeronautical University (ERAU) Aerospace Studies degree program is tailored completely.

High School Diploma

Activities and Societies: Varsity hockey and varsity lacrosse. Work part-time at a variety of jobs.