Jake Weingart Email & Phone Number

Saint Paul, MN, US

New York, NY, US

Chicago, Illinois, US

• Supporting Enterprise Account Executive team in our Pre-Sales process from a technical perspective, including creative problem solving, product demonstrations, Proof of Concept presentations, and solution proposals.
• Serving as a subject matter expert on all DialogTech products, APIs, and integration partners: Bid Management, Web Analytics, DSP, DMP, and CRM. Examples include Google Ads, Google Analytics, Search Ads 360, D&V 360.
• Outlining detailed business and technical requirements documents, including defining the scope of work.
• Collaborating across business functions and levels, including product leaders, executives, professional services, and technical decision-makers.

Chicago, Illinois, US

• Responsible for building out DialogTech’s cybersecurity team and program
• Developed KPIs to manage and oversee the rollout of DialogTech’s first IDS/IPS and vulnerability managementtools in an effort to become PCI compliant
• Collaborate with Operations and Dev departments to ensure security standards are taking place
• Oversee fleet of workstations and manage configuration through JAMF
• Mentor team in areas of career growth

Chicago, Illinois, US

• Led all levels of the support team. Level 1, Level 2, and Telco Support totalling 10 members across the country
• Guide and grow my direct reports in their professional and personal lives. Always putting my people first and supporting them as a main priority
• Responsible for migrating and updating DialogTech’s customer facing knowledge base using Salesforcecommunities
• Provided the vision and ongoing growth for the department to adapt to the changes in our business
• Developed KPIs to monitor team members growth and customer service targeted metrics.○ AVG NPS Score: 9.5○ AVG case age: 5 days○ AVG cases per year: ~20,000 cases
• Improved efficiency of support ticket workflows using Salesforce, Zendesk and JIRA

Chicago, Illinois, US

• Provided support to the level 1 and 2 support team a first escalation path, product knowledge, and provided data from our database via SQL
• Engaged with account management to provide technical background and expertise about our products
• Ensured appropriate support coverage was in place through the business day to support our customer base

Chicago, Illinois, US

• Handled all inbound customer support requests via phone and email
• Trained customers on the use of the DialogTechs platform

Schaumburg, Illinois, US

Professional Services Representative IIIFacilitate the implementation and maintenance of the client’s time off policies, insurance, and security within our backend payroll systemProvided technical support for top enterprise clients categorized as having $300,000+ in annual revenueLed training for new hires and created training materials

Schaumburg, Illinois, US

Professional Services Representative I - IIFacilitate the implementation and maintenance of the client’s time off policiesCollaborate with multiple service and implementation teams across the organization in office and across the countryPerform quality assurance checks to ensure that all setup work has been completed accurately

Cupertino, California, US

-Responsible for implementing product knowledge training and sales strategies -Ranked number 1 annually in total sales volume-Recommended business and consumer solutions for customers, specializing in small and medium sized businesses -Collaborated with technicians as needed to upgrade customer hardware -Participated in business briefings, business events.

Cupertino, California, US

-Varied responsibilities, including customer service and support -Lead hardware and software workshops for consumers-Certified to provide Technical Support of hardware and software for iPad and iPhone-Assisted customers in device setup and ongoing education

Consulted with prospective clients via computer and telephone to develop sales and leads

Installed custom solutions in homes and business; audio visual, security, and network

Seattle, Washington, US

Bachelor'S Degree, Business Administration And Management, General

Business Administration And Management, General