Jacob Westcott

Jacob Westcott Email and Phone Number

Executive Hospitality Professional I Human Resources Focus I Hotel Operations Expert @ Moonrise Hotel
Jacob Westcott's Location
Florissant, Missouri, United States, United States
Jacob Westcott's Contact Details

Jacob Westcott personal email

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About Jacob Westcott

Jacob Westcott is a Executive Hospitality Professional I Human Resources Focus I Hotel Operations Expert at Moonrise Hotel.

Jacob Westcott's Current Company Details
Moonrise Hotel

Moonrise Hotel

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Executive Hospitality Professional I Human Resources Focus I Hotel Operations Expert
Jacob Westcott Work Experience Details
  • Moonrise Hotel
    General Manager
    Moonrise Hotel 2020 - Present
    Greater St. Louis
    - Managed an 80-people team across Front Office, Housekeeping, Sales, Human Resources, Engineering, and Food and Beverage departments over 4 years, with 8 direct reports.- Cost Management: Researched and secured affordable health insurance options, saving the company while reducing employee contributions.-Retention Strategies: implemented new Housekeeping training bonuses, reducing turnover from 33% in the last 6 months of 2023 to 15% in the first 6 months of 2024.-Culture and Training: developed new cultural framework and service training program: with customer service scores in our surveys went up by 18 points.-Performance Management: created role-specific review forms to provide detailed and constructive feedback to 80 staff across all departments.-Talent Acquisition: Integrated JazzHR ATS after the previous system, WorkBop, ceased operations during COVID-19.-Revenue Management: Implemented and managed an automated revenue management system, achieving a 118.4 Revenue Generating Index for 2023 and increasing overall revenue over 3 years, by 4% annually following the departure of college students.-COVID-19 Response: Maintained profitable operations during the pandemic by negotiating a contract with a local university to house students for the 2021 school year.
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  • Moonrise Hotel
    Assistant General Manager
    Moonrise Hotel 2014 - 2020
    Greater St. Louis
    - Managed 45-people team across Front Office, Housekeeping, Human Resources and Accounting over 6 years, with 4 direct reports.- Operational Transition: Facilitated hotel's transition to independence by creating an associate manual, standard operating procedures, attendance policy and forms, resulting in $300,000 annual savings in management fees.- Created an upgrade incentive for Front Desk Agents, generating additional revenue and incentives for Front Desk Agents.- Assisted in reducing turnover from 53% to 42% by providing position-specific interview questions.- Oversaw transition from Time in a Box to Paylocity HRIS, streamlining HR operations.- Utilized Criteria Corp for testing during the interview process, enabling assessment of potential managers' intelligence and improving hiring decisions, providing personality assessments
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  • Moonrise Hotel
    Executive Housekeeper
    Moonrise Hotel 2013 - 2014
    Greater St. Louis
    - Managed the Housekeeping Department from November 2013 to May 2014, achieving a low staff turnover rate of 28%, surging to 116% post-departure.- Developed and implemented an Excel attendance calendar to track and compare infractions, requested days off, vacation, and leave usage, later adopted company-wide for enhanced monitoring and planning.- Improved room cleanliness scores from 88% to 95% by instituting an inspector bonus program, driving higher standards of cleanliness and operational efficiency.- Collaborated with General Managers to standardize attendance tracking across multiple locations, fostering a culture of accountability and consistency.- Successfully maintained a stable and motivated housekeeping team, contributing to overall operational success and guest satisfaction.
  • Moonrise Hotel/Tecton Hospitality
    Guest Services Manager
    Moonrise Hotel/Tecton Hospitality 2012 - 2013
    - Guest Satisfaction: Elevated guest satisfaction scores by 20% by implementing personalized guest services and VIP treatment programs.- Team Leadership: Supervised a team of 25 guest services staff, including front desk agents, concierge, and bellhops, fostering a culture of exceptional service and operational efficiency.- Effective Coordination: Streamlined operations and communication between departments, ensuring seamless guest experiences across two restaurants, 1 bar, and 8000 square feet of meeting space.- Event Management: Successfully organized and managed over 100 corporate and social events annually, including high-profile functions, improving overall event satisfaction ratings by 30%.- Revenue Optimization: Implemented upselling and cross-selling strategies within the Guest Services team, leading to a 15% increase in ancillary revenue and additional service utilization.
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  • Moonrise Hotel
    Valet Supervisor
    Moonrise Hotel 2009 - 2010
    Greater St. Louis
    - Operations Management: Oversaw daily valet operations, ensuring efficient and timely vehicle retrieval and delivery, while maintaining exceptional service standards.- Team Supervision: Led and trained a team of valet attendants, focusing on customer service excellence, safety protocols, and operational procedures, resulting in high team performance and customer satisfaction.- Customer Service Excellence: Enhanced guest arrival and departure experiences by providing personalized, courteous, and prompt services, contributing to high guest satisfaction scores.- Safety and Security: Implemented rigorous vehicle handling and safety procedures, reducing incidents and ensuring the security of guest vehicles.- Performance Metrics: Conducted regular performance reviews and implemented incentives for attendants meeting service goals, driving continuous improvement and operational efficiency.
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Jacob Westcott Education Details

Frequently Asked Questions about Jacob Westcott

What company does Jacob Westcott work for?

Jacob Westcott works for Moonrise Hotel

What is Jacob Westcott's role at the current company?

Jacob Westcott's current role is Executive Hospitality Professional I Human Resources Focus I Hotel Operations Expert.

What is Jacob Westcott's email address?

Jacob Westcott's email address is ja****@****tel.com

What is Jacob Westcott's direct phone number?

Jacob Westcott's direct phone number is +131472*****

What schools did Jacob Westcott attend?

Jacob Westcott attended St. Louis Community College, University Of Missouri-Columbia, University Of Missouri-Columbia.

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