- Direct Global Production Support Services - Direct Global QA Services - Manage Enterprise Release Management- Manage Enterprise Project Management- Partner with divisional, corporate, and administrative leadership on key strategic IT initiatives- Business Line Continuity Officer

- Supervise Functional/Production Support Services for Oracle EBS / ERP- Partner with divisional, corporate, and administrative leadership on key strategic IT initiatives

- Provided support for Oracle EBS / ERP - Implemented product data management and led small teams for specific projects. - Liaison between business users and technical teams to identify, analyze and translate needs into MD50 specifications. - Created requirements definitions, data and business process models and use case documentation. - Executed training of operational teams and system retirement with the ability to handle concurrent assignments in a fast-paced environment.

Performed business system analysis, implemented product data management and led small teams for specific projects. Provided functional support for various applications by being the main liaison between business users and technical teams to identify, analyze and translate needs into specifications. Created requirements definitions, data and business process models and use case documentation. Executed training of operational teams and system retirement with the ability to handle concurrent… Show more Performed business system analysis, implemented product data management and led small teams for specific projects. Provided functional support for various applications by being the main liaison between business users and technical teams to identify, analyze and translate needs into specifications. Created requirements definitions, data and business process models and use case documentation. Executed training of operational teams and system retirement with the ability to handle concurrent assignments in a fast-paced environment. Show less

Worked on the Capital Group's global Business Continuity planning team to develop advance arrangements and procedures enabling the company to be better prepared to maintain critical business functions during an unexpected event with minimal interruption or change.

Performed analysis of cross site incoming shareholder transaction process, current Mail Services expectations and service level agreements with various interdependent groups to review process enhancements and define work flow. Designed and delivered enterprise wide training for Administrative Services and Document Control.