Jake Wichman Email & Phone Number

Spring Hill, TN, US

Automotive Estimator:-Ensure every customer interaction is documented, updated efficiently and accurately, providing customers with accurate and timely information to ensure that they receive excellent customer service.-Writing repair estimates and supplements as needed, including repair mapping, photos documentation, uploading photos and all documentation.

Hands-On Estimator Apprentice:-Work closely with a certified Estimator to learn how to effectively diagnose and prepare all estimates for repair accurately and in accordance with insurance partner and company guidelines.-Handles initial repair mapping and photographs, upload photos and notes to CCC One.

Manage the working relationships with customers and insurances companies, and provides administrative support:-Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule.-Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.-Prepares RO (repair order) work packet.

During the Covid-19 pandemic my role at Apple pivoted to Health Screener:-Following and implementing company, county, and state health protocols for on-site employees.-Creating a courteous environment for all employees while remaining compliant with company and county regulations.-Ensuring employees safety, ie: show no symptoms of Covid-19 or contact with.

Maintain the highest standards of conduct and service for customer satisfaction, including:-Greeting guests with superior customer service.-Resolve customer disputes with tact and professionalism.-Maintaining a calm demeanor during high-volume periods and special events with high accuracy and consistent customer satisfaction.-Prepare requests for.

The Red Rock open mic is a central gathering place for local talent and community; my role included:-Managing the calendar and schedule for the sound techs and featured artists.-Time keeping to ensure each event is on schedule, and performers begin and end on time.-Assisting performers with any technical questions or help they required.-Maintaining a safe.

Diploma, Christian Missions Leadership

Certification, Level 3 Discipleship Training, Christian Missions Leadership