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Jacob Wilk, Mba Email & Phone Number
Senior Advertising Manager
at
Monks
1 work email found
@capital.edu
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Jacob Wilk, Mba? Overview
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Quick answer
Jacob Wilk, Mba is listed as Senior Advertising Manager at Monks, based in Novi, Michigan, United States. AeroLeads shows a work email signal at capital.edu and a matched LinkedIn profile for Jacob Wilk, Mba.
Jacob Wilk, Mba previously worked as Director of Merchant Onboarding at Loop and Director of Product Operations at Teikametrics. Jacob Wilk, Mba holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Capital University.
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*@capital.edu
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Profile bio
About Jacob Wilk, Mba
Experienced eCommerce, Marketing & Advertising professional with a unique journey:- Rooted in the people-first world of Higher Education Administration- Progressed to leading and growing enterprise account relationships in the fast paced, results driven environment of Digital Marketing and Advertising agencies- Led all Marketing and Advertising efforts for an Inc 500, E-Commerce Retailer- Led Customer Success and Support for emerging ecommerce software, Teikametrics- Most recently served as the Director of Merchant Onboarding for Loop Returns.I've learned that it's not about the title or the job description you have, but about the impact you can make along the way in your role, your company, and the people around you. My father always says, "I'm just trying to leave something better than I found it", and I strive to embody that in my everyday life.
Listed skills include Customer Service, Leadership, Higher Education, Public Speaking, and 17 others.
Current workplace
Jacob Wilk, Mba's current company
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14 roles · 22 years
Jacob Wilk, Mba work experience
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Director Of Merchant Onboarding
• Supervise 9 customer facing Onboarding Specialists who conduct complex technical implementation and launch $2.5M in ARR per quarter onto the Loop Returns (Shopify Partner) software platform• Represent the Onboarding team cross-functionally and develop SOPs through a variety of initiatives: product launches, pricing/packaging alterations, international expansion, marketplace expansion, CRM change management• Created a culture of introspection and biased action to improve Onboarding practices including: streamlined Time to Value (TTV), improved installation SOPs, enhanced product adoption best practices, overhauled project plans
Feb 2024 - Oct 2024
Director Of Product Operations
• Oversee 15 US & India based customer facing associates across 3 integrated teams focused on growth and retention of 1,200+ customers and $5MM+ ARR• Spearheaded tiered and divided support teams ensuring 2,500+ annual customer escalation requests prioritized according to geography, time zone, and technical & non-technical needs• Increased ARR by $500,000 by spearheading churn reduction initiative guiding Finance Marketing Engineering, and Revenue Operations teams to modify customer notifications, long-term renewal discounts, and billing logic amidst organizational pricing changes • Implemented Voice of Customer feedback process resulting in 10 systemic enhancements within 8 months and NPS of 90+ of customers surveyed
Oct 2022 - Jan 2024
Sr. Manager, Product Consulting
• Hired, trained and managed 4 Product Consultants focused on providing self-service and agency clients strategy and product onboarding to ensure customer success while retaining and growing $5MM in ARR• Developed a Customer Success program focused on the education of ecommerce advertising best practices while providing individualized and on demand training and support for 1,200+ clients using our software platform• Implemented new software for all self-service clients with a focus on client training and product adoption while serving as the voice of the customer to inform Product leadership regarding customer feedback, product iterations and roadmap guidance to mitigate against churn
Mar 2022 - Oct 2022
Manager - Advertising Management Services
• Hired, trained and managed 10, US & India based Advertising Account Managers providing bespoke Amazon advertising strategies, implementation, and ongoing optimization for a book of business that included SMBs & Enterprise companies that totaled $1.5MM in ARR• Surpassed NRR (Net Revenue Retention) goal of 95% for 5 consecutive quarters with 4 quarters above 100% NRR
Oct 2020 - Feb 2022
Adjunct Professor Of Marketing
Teaching remotely:BUS 335 - Promotional Planning & MetricsMBA 844 - Advanced Topics in Digital Marketing
Sep 2020 - Jun 2021
Chief Marketing Officer
• Oversaw Marketing and Advertising for a top 50 Amazon 3rd party retailer while managing 20 client relationships• Executed the strategy and optimization for $1.6MM in annual Amazon Advertising spend yielding a 7.5X ROAS• Managed 6 associates consisting of a Creative Director, 2 Graphic Designers, a Photo/Videographer and 2 Copywriters overseeing projects including brand development, videography, web design and photo shoots
Jan 2018 - Apr 2020
Account Project Manager
• Led project delivery, budgets, timelines, solution quality and account relationships for enterprise clients with projects including display and geo-fence lead generation, brand creation and ideation, sales presentation design and development, website design and development and digital sales platform design and development• Managed 9 creative professionals including 5 graphic designers and 4 copywriters• Built, branded, and sold a digital presentation technology (called Rep University) designed for Higher Education • Provided quality assurance and copy editing for state Medicare RFPs for a major healthcare provider
May 2017 - Dec 2017
Senior Account Executive/Program Manager
• Administered the direction and operations of a digital marketing program that generated $7MM in ARR supporting over 1,200 Nationwide Insurance independent and exclusive agencies • Led 25 Account Executives, Data Analysts, Content Specialists, and Customer Support Representatives• Managed the intake, contract negotiation and on time execution of $1.5MM in strategic digital marketing projects for Nationwide Insurance including social media ads, client retention micro-websites, new client conversion websites and digital database conversion with focuses on user experience, speed of data retrieval and accuracy • Served as primary point of contact to enterprise clients (Nationwide Insurance & State Auto Insurance) which involved: client stakeholder monthly KPI reviews, problem solving strategic marketing and business challenges which led to new projects and resolving high severity requests and issue escalations with our digital properties• Created and executed a college case study and recruiting program that lasted 2 academic years, over 50 students competed in the case study and 13 interns were hired for semester long internships during which I administered a weekly professional development series - 5 of the interns were hired into full time roles post-graduation
Oct 2013 - May 2017
Assistant Director Of Adult & Graduate Education Recruitment, Mba
• Grew enrollment for the Capital MBA program by 50% as the Academic Advisor and Primary Admission Officer
Feb 2010 - Oct 2013
Admissions Counselor
2009 - 2010
~1 yr
Admissions Counselor
2008 - 2009
~1 yr
Assistant Hall Director
2006 - 2008
~2 yrs
Residence Hall Director
2005 - 2006
~1 yr
3 education records
Jacob Wilk, Mba education
Master Of Business Administration (M.B.A.), Business Administration And Management, General
Capital University
Ma, Higher Education And Student Affairs
The Ohio State University
Ba, Mathematics
University Of Hartford
FAQ
Frequently asked questions about Jacob Wilk, Mba
Quick answers generated from the profile data available on this page.
What company does Jacob Wilk, Mba work for?
Jacob Wilk, Mba works for Monks.
What is Jacob Wilk, Mba's role at Monks?
Jacob Wilk, Mba is listed as Senior Advertising Manager at Monks.
What is Jacob Wilk, Mba's email address?
AeroLeads has found 1 work email signal at @capital.edu for Jacob Wilk, Mba at Monks.
Where is Jacob Wilk, Mba based?
Jacob Wilk, Mba is based in Novi, Michigan, United States while working with Monks.
What companies has Jacob Wilk, Mba worked for?
Jacob Wilk, Mba has worked for Monks, Loop, Teikametrics, Capital University, and Top Shelf Brands.
How can I contact Jacob Wilk, Mba?
You can use AeroLeads to view verified contact signals for Jacob Wilk, Mba at Monks, including work email, phone, and LinkedIn data when available.
What schools did Jacob Wilk, Mba attend?
Jacob Wilk, Mba holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Capital University.
What skills is Jacob Wilk, Mba known for?
Jacob Wilk, Mba is listed with skills including Customer Service, Leadership, Higher Education, Public Speaking, Event Planning, Microsoft Office, Leadership Development, and Recruiting.
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