Jakia Steele Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana, United States

- Develop and implement a college counseling program, ensuring alignment with organizational goals through clear communication and strategic planning.- Provide exceptional support to over 100 customers, guiding them through complex processes (college selection, applications, and financial aid) with empathy and problem-solving skills.- Build and maintain strong partnerships with schools, organizations, and businesses, expanding program reach and customer base. - Conduct regular program assessments (monthly/quarterly) to gather and analyze feedback through a tracking system. Identifies key customer pain points and areas for improvement.- Revamp and maintain college application resources, cross-collaborating to ensure clear and user-friendly materials for customers.- Secured $12 million in non-federal financial aid for customers, advocating for their educational opportunities and achieving positive outcomes.

Lafayette, Louisiana, United States

- Provided exceptional support to 3,000 customers across 3 campuses, building rapport and understanding their needs.- Analyzed customer engagement data to identify areas of improvement and ensure customer satisfaction.- Led a team of volunteers and staff to achieve exceptional customer service results.- Created and implemented engaging training curriculums for customer onboarding, ensuring comprehensive understanding of university resources and support services- Mapped customer journeys, identifying communication and support gaps. Used data and feedback to improve customer experience. - Managed a budget of $100,000 to ensure efficient resource allocation.

Lafayette, Louisiana Area

- Planned and executed a customer-focused event for 150 attendees. - Leveraged sales and marketing strategies to increase participation by 30%, demonstrating strong customer focus and outreach.- Facilitated clear communication between various stakeholders (speakers, attendees, and staff) to resolve issues and ensure a positive experience for all.- Proactively identified challenges faced by attendees during the conference, ensuring a seamless event experience.- Served as the primary point of contact for customers, systematically tracking and resolving all inquiries and requests.- Analyzed program impact and ROI for student leadership initiatives, presenting findings to stakeholders to advocate for program continuation and expansion.- Managed a $10,000 budget and logistics to ensure a smooth experience for all participants.

Master Of Business Administration - Mba, Project Management

Strategic Communication, Public Relations/Image Management