Jakiel D. Email & Phone Number

As Lead-Claims Manager at Integrated Benefits Inc., I am responsible for overseeing a team of 5 Claim Managers, 2 Claims Analysts, and 1 Medical Records Specialist. Together, we managed the claims process from start to finish(intake to in-pay), ensuring that all claims were processed in a timely and efficient manner.I worked closely with my team, department director and other departments to identify areas for improvement within the claims process and implemented changes that resulted in increased efficiency and improved customer satisfaction. I also developed strong relationships with clients and colleagues alike, which helped me to better understand their needs and provide them with the support they required.In addition to managing my team, I’m also responsible for training new hires and ensuring that they were up-to-date on all policies and procedures. I was able to develop training materials that were easy to understand and helped new hires get up-to-speed.

As a Claims Manager at Integrated Benefits Inc., I was responsible for managing the claims process from start to finish. I worked with clients to ensure that their claims were processed in a timely and efficient manner. I also worked with other departments within the company to ensure that all claims were handled properly and that clients received the best possible service.I was able to develop strong relationships with clients and colleagues alike, which helped me to better understand their needs and provide them with the support they required. I was also able to identify areas for improvement within the claims process and implement changes that resulted in increased efficiency and improved customer satisfaction.

Jefferson City, Missouri, United States

Created task cards in Medes for IM-1U Annual reviews and returned mail.Located, assigned and updated SSN for newborns across state databases. Registered Food Stamp web applications. Delegated correct ME Codes to matching DCN. Worked within MO state databases including Medes, FAMIS, SUPD and MXIX

Jefferson City, Missouri, United States

Open and sort client submitted documents. Enter applications into databases. Scan processed applications and place into correct classifications.

New York, New York

Worked closely with co-founder and marketing manager to help startup company increase our customer base through social media posts, recruiting restaurants and events. Used data/feedback collected from app and 3rd party research to identify areas for improvement.Collected analytics from social media ads to make more effective decisions for next ad.

Master Of Science - Ms, Data Analytics

Bachelor'S Degree, Business Administration

Activities and Societies: Track & Field, Student Athlete Advisory Committee Treasurer, Deans list